Posted 24 days ago
Customer Care Representative - Bilingual
@ CareRx
Oakville, Ontario
Overview
CareRx is hiring a bilingual Customer Care Representative for its Oakville pharmacy team, supporting long-term care homes and retirement communities. The role handles resident profiles, client account inquiries, payment authorizations and administrative support on a five-day, on-site schedule, Monday to Friday 9:30am to 5:30pm, at $18 to $20 per hour.
Pay:
$18–$20 an hour
Responsibilities:
- Update resident profiles and pharmacy accounts
- Answer client calls and account inquiries
- Contact residents or representatives for payment authorization
- Provide administrative and inventory support
- Mentor pharmacy team members as required
Requirements summary:
- Excellent customer service and interpersonal skills
- Proficiency in Microsoft Office, Kroll Windows and eMAR
- Strong organization and time management
- Fluent English and French is an asset
- Knowledge of provincial LTC regulations
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-10-14
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 37.5 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office, Care home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Background checks | criminal record, credit, education |
| Perks mentioned | Flexible hours |
Summary and details written by AI from the posting; the employer’s posting is the authority.
CareRx
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
CareRx Corporation (TSX: CRRX) is Canada’s leading provider of specialty pharmacy services to seniors. We serve long-term care homes, retirement homes, assisted living facilities, and group homes. We are a national organization with a large network of pharmacy fulfillment centres strategically located across the country. This allows us to deliver medications in a timely and cost-effective manner and quickly respond to routine changes in medication management. We take an active role in working with our home operator partners to promote resident health, staff education, and medication system quality and efficiency.
- LinkedIn followers
- 16,539
- People associated on LinkedIn
- 1,050
- Reported office locations
- 320 Bay St., Suite 1200, Toronto, ON M5H 4A6, CA
- Business categories
- Health Care
- Pharmaceutical
- Other recorded names
- CareRx Corporation
- Specialties
- Specialty Pharmacy
- Long-term care pharmacy
- Clinical pharmacy
- Retirement Homes
- Long Term Care
- Health
- Group Homes
- Medication Management
- Medication Reconciliation
- seniors
- and elderly
- Profile identifies a recruitment agency
- No
- Reported total investment
- 177,401,494
Currency and observation date were not supplied; this is not a current valuation or a funding round.
CareRx Corporation (TSX: CRRX) is Canada’s leading provider of specialty pharmacy services to seniors. We serve long-term care homes, retirement homes, assisted living facilities, and group homes. We are a national organization with a large network of pharmacy fulfillment centres strategically located across the country. This allows us to deliver medications in a timely and cost-effective manner and quickly respond…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 1,001-5,000 employees |
| Headquarters | Toronto, ON |
| Organization type | Public Company |
| Specialties | Specialty PharmacyLong-term care pharmacyClinical pharmacyRetirement HomesLong Term CareHealthGroup HomesMedication ManagementMedication Reconciliationseniors |
| Open jobs on Jobsy | 53 |
| View page |
About CareRx Corporation
At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long-term care, retirement and congregate living communities, we are committed to enhancing the health of Canadians with unique and complex medication needs. Our goal is to improve clinical outcomes and provide personalized care every step of the way.
CareRx is looking for a highly organized and enthusiastic Customer Care Representative to join our Pharmacy team in supporting a group of LTC Homes and Retirement Communities. Under the direction of the Customer Care Manager, the Customer Care Representative is responsible for ensuring that exceptional customer care is provided to all residents and their representatives.
Why you should join CareRx
Collaborative Team: Work with colleagues who share a passion for shaping the future of senior care.
Make a Real Impact: Feel fulfilled knowing your work directly benefits others within the communities we serve.
Flexible Benefits: For eligible roles, enjoy flexible medical and dental coverage that fits your needs.
Defined Work Schedule: Offers a healthy work-life balance with predictable hours.
Focus on Care: Work in an environment where your clinical expertise takes priority — without the demands of retail pharmacy.
Supportive Culture: Be part of a respectful, inclusive workplace where collaboration, connection and shared purpose drive everything we do.
Stability and Growth: Join a well-established Canadian company with a strong foundation for job security and opportunities to grow your career.
Appreciation in Action: We recognize great work through peer-nominated awards, team shout-outs and everyday moments of appreciation.
Celebrations and Community: From cultural events to team socials and holiday fun — we make time to connect, celebrate and enjoy the moments that bring us together.
Role Accountabilities:
- Update and maintain resident profiles and associated accounts within the pharmacy software program
- Answering the telephone and all client account inquiries in a timely and professional manner
- Contact clients, communicate information about CareRx Pharmacy services and document all applicable prescription and statement payment information
- Contact residents and/or their representatives for product payment authorization
- Miscellaneous office and administrative support functions when required
- Complete daily tasks in accordance with established workplace policies and procedures
- Consult with members of the pharmacy management team when there are unresolved issues surrounding day-to-day work functions
- Provide exceptional customer care at the highest standard for optimal resident care and quality of pharmacy service
- Follow all provincial and federal laws, standards and regulations which govern the practice of pharmacy
- Follow all corporate regulations, policies and procedures
- Assist in maintaining and monitoring pharmacy inventory
- Perform duties and accountabilities of the Pharmacy Assistant, when applicable
- Maintain a clean and safe work environment
- Ability to effectively train/mentor pharmacy team members as required
What You Will Bring to The Team:
- Excellent customer service and interpersonal skills. Fluent in English and French is an asset.
- Self-directed, requiring minimal supervision
- Knowledge of Microsoft Office, Kroll Windows application and applicable eMAR platforms
- Working knowledge of Smart-Link software an asset. Prior experience and knowledge of third party billing
- Proven ability to foster strong partnerships with other members of the health care team
- Effective organization, planning, and time management skills
- An understanding of provincial regulations governing LTC homes and Retirement Communities
- Must be highly organized and possess excellent time management skills
- Motivated to achieve results that reflect a high standard of quality
Compensation Range: $18 - $20/hour. Actual pay rate will be based on the individual candidate’s credentials and experience.
Location: This is on-site role at our Oakville Pharmacy and follows a five-day workweek.
Work Shifts: Monday to Friday 9.30am to 5.30pm
Opportunity: This is a current existing position
AI Disclosure: CareRx does not use AI to screen candidates
Application Process
CareRx is committed to employment equity and a diverse, inclusive workplace where everyone can thrive. We welcome applicants of all abilities and will provide accommodations upon request throughout the selection process.
All applicants must successfully pass satisfactory background screening which can include depending on role, Criminal Record Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration and Referencing. Background screening will be completed after an offer of employment has been extended and accepted.
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