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Posted 14 months ago

Customer Care representative - Near North Customs - Afternoon Shift

@ Manitoulin Group of Companies

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Barrie, Ontario

RemoteFull-time
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SIGNALS

Overview

Manitoulin Group of Companies is hiring a full-time Customer Care representative at Near North Customs for an afternoon shift, Monday to Friday, 3pm to 11:30pm. The role handles customs documentation and border clearance for shipments, with a focus on accuracy, deadlines and coordination with government officials. The posting states competitive wages, a comprehensive benefits program and profit sharing.

Responsibilities:

  • Prepare and check customs documentation so shipments are not delayed at the border
  • Examine customs invoices for weights, values, tariff codes, duty and taxes
  • Track shipments and attach released entries to customs documents
  • Prepare and apply for import permits
  • Coordinate with internal staff and liaise with government and customs officials

Requirements summary:

  • Customs experience and knowledge of CBSA processes
  • Excellent written and verbal English communication
  • Strict attention to detail with a strong sense of urgency
  • Excellent problem-solving and mathematical skills
  • Excellent customer service and diplomacy with difficult people
  • Strong computer skills

Tools & skills

Customer serviceDocumentationProvide informationTrack shipmentsCommunication skillsAttention to detailManage timeProblem solvingComputer skills

Benefits mentioned

Disability insurance
Source and dates

Employer career site / ATS feed · smartrecruiters

Employer posting date
2025-09-25
First seen by our source
2026-10-08
Source record updated
2026-10-09

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

DepartmentCustomer service
Hours per week37.5
Scheduleevening
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
Perks mentionedPerformance bonus

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Manitoulin Group of Companies

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Shipping Your World

Full company description

Manitoulin Transport is a leading Canadian transportation and logistics solutions provider. As a single-source carrier, we offer a wide array of transportation services, including expedited-over-the-road LTL/TL, transborder, intermodal, private fleet, guaranteed service, temperature controlled and dangerous goods. Manitoulin leverages its extensive network to deliver services to major rural and urban areas. Our North American distribution covers more than 80 Canadian terminals and over 250 U.S. service centres. The Manitoulin network is supported by its state-of-the-art technology by providing 24/7 online shipping assistance. For more information, visit http://www.manitoulintransport.com

LinkedIn followers
28,001
People associated on LinkedIn
1,157
Reported office locations
  • 7035 Ordan Drive, Mississauga, ON L5T 1T1, CA
  • 154 Hwy 540B, PO Box 390, Gore Bay, Ontario P0P1H0, CA
Business categories
  • Finance
  • Biotechnology
Other recorded names
  • Manitoulin Group of Companies
  • Manitoulin Transport
Specialties
  • Expedited LTL/ TL Road Service
  • Rail Intermodal Service
  • Transborder Service
  • Private Fleet Service
  • Temperature Controlled Service
  • and Dangerous Goods Service
Profile identifies a recruitment agency
No
Reported total investment
0

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs Website

Manitoulin Transport is a leading Canadian transportation and logistics solutions provider. As a single-source carrier, we offer a wide array of transportation services, including expedited-over-the-road LTL/TL, transborder, intermodal, private fleet, guaranteed service, temperature controlled and dangerous goods. Manitoulin leverages its extensive network to deliver services to major rural and urban areas. Our…

FieldValue
IndustryTruck Transportation
Company size51-200 employees
HeadquartersMississauga, ON
Organization typePrivately Held
Year founded1960
SpecialtiesExpedited LTL/ TL Road ServiceRail Intermodal ServiceTransborder ServicePrivate Fleet ServiceTemperature Controlled Serviceand Dangerous Goods Service
Open jobs on Jobsy139
LinkedInView page
Job description

Company Description

At Near North Customs, our roots and expertise revolve around Customs Brokerage but that doesn’t limit us to providing services beyond that, as we also offer Trade Consulting Services. We are bound to make your experience simple, educational, and trustworthy from start to finish. With our Freight Forwarding services we are able to service you from any point in the world. Given today’s around-the-clock, 24/7 business environment, it is key that companies can count on Near North to provide the best customs brokerage services in the industry. That is our promise, one that is backed by our investment in people and technology, and sets Near North apart from our competitors.

Job Description

The successful candidate will be responsible for the following:

  • Ensure shipments are not delayed at border by accurately completing documentation or providing information to ensure documentation is complete within pre-assigned time limits
  • Ensure customs paperwork are legal and accurate documents
  • Examine all incoming customs invoices to check for accuracy of weights, values, tariff codes, quantity, GST, duty and excise tax
  • Flag shipments that may require amendment and pass appropriate information along to Team Leader to avoid fines
  • Track shipments to ensure shipments have been released by customs – go online and track entries by reference number, print copy and attach to customs document
  • Prepare and apply for Import Permits
  • Ensure customs information and knowledge is constantly kept up to date
  • Coordinate with other internal staff regarding any customs issues
  • Liaison between various levels of government and customs officials.

Shift: Monday - Friday 3pm-11:30pm

Qualifications

The following skills, experience and qualifications are required:

  • Customs experience, knowledge of the CBSA processes
  • Excellent written and verbal English Communication skills
  • Strict attention to detail and strong sense of urgency
  • Innovative, flexible, able to deal with change
  • Ability to prioritize and manage time effectively and efficiently, manage multiple accounts and work well under pressure
  • Excellent problem solving and mathematical skills
  • Excellent customer service skills and diplomacy to deal with difficult people
  • Strong computer skills
  • Self direct and self motivated and a team player that enjoys a values driven organization

Additional Information

We Offer:

  • Competitive wages
  • Comprehensive Benefits Program – including short term and long term disability
  • Profit Sharing Opportunities
  • Scholarship program
  • Opportunities for growth and advancement

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