Posted 8 days ago
Customer Engineering & Reliability - Technical Support (October 30, 2026)
@ GoFleet
Mississauga, Ontario
Overview
ZenduIT and GoFleet are hiring a Technical Support specialist in Mississauga for the Customer Engineering team. The role investigates technical issues across vehicles, IoT devices, networks, SaaS platforms, APIs and data, finds root causes and explains them to customers. Full-time, permanent, 40 hours per week Monday to Friday, hybrid with at least 3 office days a week, with a remote option considered for strong candidates outside the GTA.
Responsibilities:
- Investigate technical issues with logs, APIs, dashboards and SQL
- Reproduce issues and prove root causes
- Communicate status and findings to customers
- Escalate evidence packs to engineering
- Drive recurring issues to permanent fixes
Requirements summary:
- 3+ years in technical or application support, QA, or field service
- Real examples of diagnosing non-obvious problems
- Working knowledge of REST APIs, logs, SQL or MongoDB, networking and scripting
- Comfort with Postman, query tools and spreadsheets
- Hands-on AI use for technical work with output verification
- Legally entitled to work in Canada
Tools & skills
Source and dates
Source type not verified · zoho
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-10-30
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
GoFleet
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Making products smart with XenTag's dynamic uncloneable tags. Detect tampering and product provenance. Eliminate fakes!
Full company description
At Xentag, we're shaping the future of brand interaction and authentication with a simple tap of your smartphone. Through NFC technology we transform any product into a smart one 💡. Elevate brand reputation, build trust, differentiate from your competitors, and enhance customer engagement. Say goodbye to counterfeits and embrace a future where one tap unlocks endless possibilities. #Xentag #NFCtechnology #BrandInteraction #ProductAuthenticity #SecureFuture
- LinkedIn followers
- 226
- People associated on LinkedIn
- 3
- Reported office locations
- 2355 Skymark Ave, 1st Floor, Mississauga, Ontario L4W 4Y6, CA
- Other recorded names
- GoFleet
- XenTag
- Specialties
- RFID tag
- NFC tag
- Authentication
- Digital tamper-proof
- Brand Protection
- Customer Engagement
- Customer Experience Before Purchase
- Customer Experience After Purchase
- alternative assets
- NFC
- Counterfeit Protection
- Digital Engagement
- and Dynamic tags
- Profile identifies a recruitment agency
- No
At Xentag, we're shaping the future of brand interaction and authentication with a simple tap of your smartphone. Through NFC technology we transform any product into a smart one 💡. Elevate brand reputation, build trust, differentiate from your competitors, and enhance customer engagement. Say goodbye to counterfeits and embrace a future where one tap unlocks endless possibilities. #Xentag #NFCtechnology…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 2-10 employees |
| Headquarters | Mississauga, Ontario |
| Organization type | Privately Held |
| Year founded | 2022 |
| Specialties | RFID tagNFC tagAuthenticationDigital tamper-proofBrand ProtectionCustomer EngagementCustomer Experience Before PurchaseCustomer Experience After Purchasealternative assetsNFC |
| Open jobs on Jobsy | 5 |
| View page |
Customer Engineering & Reliability – Technical Support
Location: Mississauga, Ontario (hybrid) · Type: Full-time, permanent · Hours: 40 hours/week, Monday to Friday · Team: Customer Engineering
Work arrangement: Hybrid, with at least 3 days a week in our Mississauga office and up to 2 days remote. For strong candidates based outside the Greater Toronto Area, we may consider a remote arrangement.
About ZenduIT / GoFleet / GoZen Intelligence
ZenduIT and GoFleet build technology that helps organizations run fleets and field operations: GPS tracking, driver safety, AI dash cameras, maintenance, compliance, asset monitoring and business intelligence. We are now building GoZen Intelligence, an AI-powered fleet intelligence platform that turns operational data into prioritized insights and actions.
About the role
You will investigate technical issues across vehicles, IoT devices, networks, SaaS platforms, APIs and data. You find the root cause, explain it clearly to customers and help make sure it does not happen again. This role replaces guessing with evidence.
What you will do
- Turn vague customer reports into specific, testable technical questions.
- Investigate with logs, APIs, dashboards, SQL queries, configuration and event history.
- Reproduce issues, compare working and failing cases, and prove the root cause.
- Keep customers informed: what we know, what we don't know yet, and when the next update comes.
- Escalate to engineering with evidence packs they can act on immediately.
- Spot when one ticket is a pattern, and drive recurring issues to a permanent fix.
- Build reusable diagnostic queries, scripts, runbooks and knowledge articles.
- Use AI to investigate faster, and verify its output against real data.
What we are looking for
- 3+ years in technical support, application support, customer engineering, QA, implementation or field service.
- Real examples of diagnosing problems where the cause was not obvious.
- Working knowledge of several of: REST APIs, logs, SQL or MongoDB, networking, SaaS, scripting (Python, PowerShell or Bash), IoT devices.
- Comfort with Postman, query tools and spreadsheets.
- Clear, calm communication with technical and non-technical people.
- Hands-on AI use for technical work, with the judgment to check the results.
- Legally entitled to work in Canada.
- Telematics, GPS, cellular or vehicle-electrical experience is an asset, not a requirement.
Compensation (CAD, annual base, tentative)
- 3–5 years: $65,000 – $82,000
- 6–8 years: $78,000 – $98,000
- 9–11 years: $92,000 – $115,000
These ranges are tentative and will be finalized as we move through the hiring process, based on the level we hire for, assessed skills and internal equity.
Hiring process
Application → AI-assisted interview → Technical investigation case → Hiring manager → Final conversation
Use of AI in our hiring process. We use AI tools to help screen, assess and select applicants, and our first interview is conducted by an AI interviewer. People review every application and interview, and people make every hiring decision. If you would rather speak with a person, tell us and we will arrange it. This will not affect your application. AI tools are welcome in the investigation case; we will ask how you used them and how you checked the output.
Diversity and inclusion. ZenduIT / GoFleet is an equal opportunity employer. We welcome applicants of every background, identity, age and ability, and we assess what you can do, not where you did it. Canadian work experience is not required.
Accommodation. Accommodations are available at every stage of recruitment, in line with the Ontario Human Rights Code and the AODA. Tell us what you need when you apply or at any point in the process. We keep this information confidential and use it only to arrange your accommodation.
Vacancy and response. This posting is for an existing vacancy. We will tell every interviewed candidate the outcome within 45 days of their last interview.
Journal
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