Posted 15 days ago
Customer Experience & Field Services Manager
@ DMC Recruitment Group
Edmonton, Alberta
SIGNALS
Overview
DMC Recruitment Group is hiring a Customer Experience & Field Services Manager for an established manufacturer of prefabricated and Ready-to-Move homes in Edmonton. The role oversees on-site work from site preparation and foundations through delivery, inspections and warranty completion, across Alberta and Saskatchewan. The posting states a full-time, permanent hybrid arrangement with regular travel.
Responsibilities:
- Coordinate site preparation, foundations and construction ahead of deliveries
- Manage contractor, trade and customer relationships across Alberta and Saskatchewan
- Conduct site visits and inspections
- Oversee post-delivery inspections, deficiencies and warranty work
- Lead a growing customer service and field services team
Requirements summary:
- Experience in residential construction, homebuilding or modular construction
- Knowledge of site preparation and residential construction practices
- Experience coordinating general contractors and subcontractors
- Strong organizational, communication and problem-solving skills
- Valid driver's licence and willingness to travel
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Construction trades |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | ground: moderate |
| Work setting | Office, Construction site, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Driver’s licence | required |
Summary and details written by AI from the posting; the employer’s posting is the authority.
DMC Recruitment Group
| Field | Value |
|---|---|
| Open jobs on Jobsy | 14 |
Job description
Location: Edmonton, AB (Hybrid)
Job Type: Full-Time, Permanent
Travel: Alberta & Saskatchewan
The Opportunity Our client is an established manufacturer of prefabricated and Ready-to-Move (RTM) homes, looking for an experienced Customer Experience & Field Services Manager to join their growing team in Edmonton.
This is a newly created position that combines residential construction, contractor management and customer service. You'll oversee everything that happens on-site, from site preparation and foundations through home delivery, inspections and warranty completion.
We're looking for someone who understands residential construction, enjoys working with customers and contractors, and knows how to keep projects moving.
What You'll Be Doing
Why Consider This Opportunity? You'll be joining an established and growing business in a newly created leadership role where you can make a real impact.
This position offers the opportunity to build contractor relationships, improve processes and help shape a growing field services department.
The role is based in Edmonton with a hybrid work arrangement. Initially, regular travel throughout Alberta and Saskatchewan will be required, with travel expected to decrease as the team expands.
Interested? If you have a background in residential construction and enjoy managing projects, contractors and customer relationships, we'd love to hear from you.
Apply today to learn more!
Job Type: Full-Time, Permanent
Travel: Alberta & Saskatchewan
The Opportunity Our client is an established manufacturer of prefabricated and Ready-to-Move (RTM) homes, looking for an experienced Customer Experience & Field Services Manager to join their growing team in Edmonton.
This is a newly created position that combines residential construction, contractor management and customer service. You'll oversee everything that happens on-site, from site preparation and foundations through home delivery, inspections and warranty completion.
We're looking for someone who understands residential construction, enjoys working with customers and contractors, and knows how to keep projects moving.
What You'll Be Doing
- Coordinate site preparation, foundations and construction activities ahead of home deliveries.
- Manage relationships with general contractors, trades and customers throughout Alberta and Saskatchewan.
- Conduct site visits and inspections to ensure projects meet quality and scheduling expectations.
- Oversee post-delivery inspections, deficiencies and warranty work.
- Work closely with Sales, Operations and Project Management to keep customers informed and projects on track.
- Build and maintain a reliable network of contractors across the region.
- Identify opportunities to improve processes, customer experience and field services.
- Provide leadership to a growing customer service and field services team.
- Experience in residential construction, homebuilding, modular construction or construction project management.
- Strong understanding of site preparation, foundations and residential construction practices.
- Experience coordinating general contractors, subcontractors and trades.
- Excellent organizational, communication and problem-solving skills.
- Comfortable managing multiple projects and working independently.
- Strong customer relationship skills and a hands-on approach.
- Valid driver's licence and willingness to travel.
Why Consider This Opportunity? You'll be joining an established and growing business in a newly created leadership role where you can make a real impact.
This position offers the opportunity to build contractor relationships, improve processes and help shape a growing field services department.
The role is based in Edmonton with a hybrid work arrangement. Initially, regular travel throughout Alberta and Saskatchewan will be required, with travel expected to decrease as the team expands.
Interested? If you have a background in residential construction and enjoy managing projects, contractors and customer relationships, we'd love to hear from you.
Apply today to learn more!
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