Posted 4 days ago
Customer Experience Manager
@ Laura Canada
Kelowna, British Columbia
Overview
Laura Canada is hiring a Store Assistant Manager to lead a retail sales team, coach staff on customer service and product knowledge, and support the Store Manager with sales targets and daily store operations. The role includes acting as a personal stylist for customers. At least 3 years of store management, sales or customer service experience is required.
Responsibilities:
- Lead and coach the store team on service and product knowledge
- Act as a stylist to build personalized wardrobes for customers
- Monitor sales targets and take action to influence results
- Support the Store Manager in team management and merchandising
- Handle daily operations such as receiving stock and changing prices
Requirements summary:
- Minimum 3 years in store management, sales or customer service
- Contagious passion for fashion and customer service
- Strong team-building skills
- Demonstrated initiative on an ongoing basis
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-11-02
- First seen by our source
- 2026-11-03
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Retail |
| Experience | 3+ years |
| Manages people | Yes |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer low |
| Perks mentioned | Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Laura Canada
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Parce que les gens font toute la différence. / Because people make all the difference.
Full company description
Laura Canada est une fière entreprise canadienne familiale, un détaillant de vêtements pour femmes qui possède deux grandes marques : Laura et Melanie Lyne. Depuis plus de 90 ans, nous concevons, produisons et offrons des vêtements aux femmes dans tout le pays. Aujourd’hui, nous comptons plus de 140 magasins à l’échelle nationale et employons plus de 2 000 personnes. Notre mission : Nous inspirons le vivre-ensemble à travers la joie de la mode. Chaque jour, nos gens donnent vie à cette mission en : 1.Visant l’excellence – placer la barre haut, avec intention. 2.Prenant en charge – agir en faisant preuve de responsabilité et d’initiative. 3.Prêtant attention – remarquer ce que les autres pourraient ne pas voir. 4.Parlant avec courage – communiquer avec honnêteté, clarté et bienveillance. 5.Établissant des liens – établir des relations solides, à l’interne comme à l’externe. Chez Laura Canada, la mode n’est pas uniquement une affaire de style, c’est une façon de rassembler les Canadiennes. // Laura Canada is a proudly Canadian, family-owned fashion retailer, home to two leading women’s brands: Laura and Melanie Lyne. For over 90 years, we’ve designed, produced, and delivered fashion to women across the country . Today, we have 140+ stores nationwide and employ over 2,000 people. Our mission: We inspire togetherness through the joy of fashion. Every day, our people bring this mission to life by: 1.Pursuing Excellence – raising the bar with intention. 2.Taking Charge – acting with ownership and initiative. 3.Paying Attention – noticing what others might miss. 4.Speaking with Courage – communicating with honesty, clarity, and care. 5.Connecting – building meaningful relationships inside and out. At Laura Canada, fashion isn’t just about style—it’s how we bring Canadian women together.
- LinkedIn followers
- 63,236
- People associated on LinkedIn
- 1,045
- Reported office locations
- 3000, boul le Corbusier, Laval, Québec H7L 3W2, CA
- 2955 Rue Jules-Brillant, Laval, Quebec H7P 6B2, CA
- Business categories
- Apparel
- Fashion
- Lifestyle
- Retail
- Web Design
- Other recorded names
- Laura Canada
- L’équipe de l’acquisition de talents de Laura Canada | Laura Canada Talent Acquisition Team
- Specialties
- retail
- Fashion
- e-commerce
- sales
- customer care
- career growth
- Design
- collaboration
- Innovation
- Marketing
- and Team Spirit
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Laura Canada est une fière entreprise canadienne familiale, un détaillant de vêtements pour femmes qui possède deux grandes marques : Laura et Melanie Lyne. Depuis plus de 90 ans, nous concevons, produisons et offrons des vêtements aux femmes dans tout le pays. Aujourd’hui, nous comptons plus de 140 magasins à l’échelle nationale et employons plus de 2 000 personnes. Notre mission : Nous inspirons le vivre-ensemble…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 1,001-5,000 employees |
| Headquarters | Laval, Québec |
| Organization type | Privately Held |
| Year founded | 1930 |
| Specialties | retailFashione-commercesalescustomer carecareer growthDesigncollaborationInnovationMarketing |
| Open jobs on Jobsy | 129 |
| View page |
How will you support the team?
As part of Management, the Store Assistant Manager possesses a passion for fashion and customer service. They recruit and lead a winning team that provides a unique and memorable shopping experience to every customer. They foster a vibrant, fun, energetic and enjoyable store environment.
- Act as a stylist to build a personalized wardrobe to the customer.
- Develop and coach a team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
- Monitor sales targets frequently and take the required actions to influence results.
- Support the Store Manager in team management and merchandising to achieve sales goals.
- Support daily operations such as receiving merchandise, changing prices, shipping orders/transfers and keeping the store clean.
The people who thrive with us have:
- Contagious passion for fashion and customer service
- A minimum of 3 years of experience in a store management, sales and customer service position
- Demonstrate initiative on an on-going basis.
- Strong team building skills
Benefits:
- Employee discount in store
- Dynamic and passionate team
- Career development and advancement program
- Supportive management team and good work/life balance
Don't miss this opportunity to join an exceptional team!
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