Posted 8 days ago
Customer Experience Representative
@ Sifton Properties Limited
London, Ontario
Overview
Sifton Properties Limited is hiring a full-time Customer Experience Representative for its Berkshire Club and rental office. The role handles front-desk and phone customer service, tenant inquiries, rental information for prospective tenants, and administrative support. Work includes rotating day, evening and weekend shifts, and applications close November 6, 2026.
Responsibilities:
- Answer calls and greet visitors at the front desk
- Provide rental information to prospective tenants
- Arrange appointments with Leasing Professionals
- Support tenant relationships and customer experiences
- Provide administrative support, reports and receipts
Requirements summary:
- Outgoing, friendly demeanour and strong interpersonal skills
- Working knowledge of Microsoft Office (Word, Outlook, Excel)
- Accurate with numbers and calculations
- Experience with the public, ideally in a front desk or call centre
- Flexible for rotating day, evening and weekend shifts
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-10-29
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Sifton Properties Limited
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Experience. The Difference.
Full company description
For generations, Sifton Properties has been in the business of building communities. As a family owned and operated organization, we connect like a family and when you’re working with us, you are part of a workplace culture where we trust, understand, support and care about each other. In 1923, Sifton Properties built our first home in London, Ontario, and as we grew to become one of the area’s most reputable home builders, our business diversified to include commercial construction and leasing, residential rental accommodation, retirement living, golf community lifestyle, land development and property management. If we’ve learned anything in nearly one hundred years of service, it’s that every customer story is as unique as the person telling it. Understanding and appreciating the uniqueness of every milestone in our customer’s lives has inspired us to build better communities for tomorrow. It has given us the confidence to be innovative and sustainable in our approach, the courage to follow our instincts, and the motivation required to continue shaping skylines across Ontario. It’s always been extremely important to the Sifton family to be gracious and charitable in support of our communities and to encourage our employees to do the same. With a focus on enriching the lives of children, youth and their families, we are committed to strengthening the cities we serve, and building an organization that we can be proud of. As a Best Managed Company, we are honoured to be named one of London’s Best Places to Work.
- LinkedIn followers
- 4,892
- People associated on LinkedIn
- 278
- Reported office locations
- 1295 RiverBend Road, Suite 300, London, Ontario N6K 0G2, CA
- Business categories
- Leasing
- Construction
- Commercial Real Estate
- Property Management
- Other recorded names
- Sifton Properties Limited
- Specialties
- Residential Rentals
- Neighbourhood Developments
- New Homes
- Commercial Properties
- Retirement Living
- and Property Management
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
For generations, Sifton Properties has been in the business of building communities. As a family owned and operated organization, we connect like a family and when you’re working with us, you are part of a workplace culture where we trust, understand, support and care about each other. In 1923, Sifton Properties built our first home in London, Ontario, and as we grew to become one of the area’s most reputable home…
| Field | Value |
|---|---|
| Industry | Leasing Non-residential Real Estate |
| Company size | 501-1,000 employees |
| Headquarters | London, Ontario |
| Organization type | Privately Held |
| Year founded | 1923 |
| Specialties | Residential RentalsNeighbourhood DevelopmentsNew HomesCommercial PropertiesRetirement Livingand Property Management |
| Open jobs on Jobsy | 4 |
| View page |
Who We Are
As a family-based company for over 100 years, we are committed to creating and maintaining successful teams. We recognize the invaluable contributions of our team members and prioritize their development, health and well-being. For generations, we’ve been in the business of building communities for people to live, work and play.
We are looking for a full-time Customer Experience Representative to join our Berkshire team.
Experience what it means to be part of our family and build a career you’re proud of.
About the Role
Enhance the overall customer experience at the Berkshire Club and rental office.
Support client inquiries and services at the front desk and assist with the coordination, delivery, and support of all customer experiences related to tenant relationships.
Provide outstanding customer experiences by answering incoming calls and greeting visitors pleasantly and efficiently. Assist callers and visitors whenever possible by providing clear and accurate information or directing them to the appropriate party as necessary.
- Provide and gather rental information for potential tenants and arrange appointments with the Leasing Professionals as required.
- Provide administrative support, including assisting with the renewal of resident club cards, gathering customer or rental data for reports, providing rental payment acknowledgment and year-end receipts, producing form letters, photocopying, and other administrative support assignments or initiatives.
Experience
- Present an outgoing and friendly demeanour and demonstrated ability to interact well with people.
- Exceptional customer service skills with the ability to focus on customers of all demographics, while demonstrating well-developed problem-solving skills.
- Working knowledge of Microsoft Office, particularly Word, Outlook and Excel. Knowledge of Salesforce or CRM is an asset.
- Accurate with numbers and calculations.
- Excellent communication and interpersonal skills, with proven ability to work effectively both independently and as a positive contributor to the team.
- Previous experience working with the public, ideally in a busy and demanding office, front desk or call centre environment.
- Self-motivated with the ability to effectively utilize multi-tasking skills to handle a variety of tasks and situations.
- Flexible in terms of scheduled hours, which will include rotating shifts during the day, evenings and weekends. Must be comfortable working with minimal supervision during evenings and weekend shifts.
What We Can Offer You
Join Our Team for a Supportive and Enriching Employee Experience!
We believe in creating a workplace where you can thrive and feel valued every day. Here’s what you can look forward to:
- Comprehensive Benefits Packages*: We’ve got you covered with benefits to keep you and your family healthy and happy.
- Growth, Training, and Development Programs: From in-depth training to mentorship with our amazing team and leadership, we’re committed to your professional growth.
- Fun Community Events: Enjoy a lively calendar of monthly events, celebrations, challenges, and unique role-specific perks with our signature "Sif’Ton of Fun."
- Employee Recognition Program: We love to celebrate and reward your contributions!
- Employee Referral Program: Help us grow our team and be rewarded for successful hires.
- Employee Donation Matching Program: We support your charitable efforts by matching your donations.
- Employee Assistance Program: Everyday support for your personal and professional well-being.
- Inclusive and Accessible Work Environment: Everyone is welcome, and we strive to make our workplace inclusive for all.
Experience a workplace where your growth, well-being, and contributions are truly valued. We can’t wait to welcome you to our team!
*For eligible positions
Application Process
Submit applications by 4:30 p.m. on November 6, 2026.
Sifton Properties would like to thank all applicants; however, only those who qualify for an interview will be contacted.
This vacancy is to fill an existing position.
Artificial Intelligence (AI)
The Company may use AI-supported recruitment tools on a limited basis, but rest assured, our human Recruiter is involved in every stage of the recruitment process.
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