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Posted 9 days ago

Customer experience representative

@ Lactanet

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Guelph, Ontario

RemoteFull-time
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SIGNALS

Overview

Lactanet is hiring a full-time Customer Experience Representative to process, validate and distribute information in its internal systems. The role handles phone and email inquiries, data corrections, report distribution and office logistics across offices and laboratories. Standard office conditions apply, with a hybrid arrangement possible.

Responsibilities:

  • Answer internal and external inquiries by phone or email
  • Process, verify and correct data
  • Manage herd registrations and service changes
  • Prepare and distribute reports and test results
  • Coordinate mail, supplies and inventory

Requirements summary:

  • Customer service experience
  • Attention to detail and data accuracy
  • Ability to follow departmental procedures

Tools & skills

Customer experienceCommunicate with customersReportingAdministrative supportDocumentationProcess improvement
Source and dates

Job-board feed · jobillico

Employer posting date
2026-10-28
First seen by our source
2026-10-29
Source record updated
2026-10-29

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Hours per week40 (estimated)
Travelair: none · ground: none
Work settingOffice, Laboratory
PositionMostly sitting
Physical demandsphysical low · computer high

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Lactanet

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Canadian Network for Dairy Excellence.

Full company description

Lactanet is the premier source for herd management solutions, genetic information, software, tools, services and knowledge for dairy farmers and industry partners.

LinkedIn followers
6,523
People associated on LinkedIn
260
Reported office locations
  • 555, boul. des Anciens-Combattants, Ste-Anne-de-Bellevue, Québec H9X3R4, CA
  • 660 Speedvale Avenue West, 101, Guelph, Ontario N1K 1E5, CA
Other recorded names
  • Lactanet
Profile identifies a recruitment agency
No
View all jobs Website

Lactanet is the premier source for herd management solutions, genetic information, software, tools, services and knowledge for dairy farmers and industry partners.

FieldValue
IndustryBusiness Consulting and Services
Company size201-500 employees
HeadquartersSte-Anne-de-Bellevue, Québec
Organization typePrivately Held
Year founded1966
Open jobs on Jobsy31
LinkedInView page
Job description

Lactanet is accepting applications for a Customer Experience Representative Full-time position. The role of this position is to process, validate, and distribute information within Lactanet’s internal systems, ensuring accuracy and compliance with established procedures. Provide quality customer service and timely follow-up to internal and external customers. Support daily operations through document production, mailing, report distribution, and office logistics across Lactanet offices and laboratories. This position is part of a union.

Position Overview

  • Provide customer service and respond to internal and external inquiries by phone or email, resolving issues and ensuring timely follow-up.
  • Process, verify, and correct data to maintain accuracy, integrity, and timely reporting.
  • Manage herd registrations, service changes, data access requests, and report corrections.
  • Prepare and distribute reports, test results, and operational documents.
  • Coordinate mail, supplies, inventory, and administrative support for offices and laboratories.
  • Follow departmental procedures, maintain documentation, and contribute to continuous improvement and team effectiveness.

Working Conditions

Standard office working conditions. Hybrid work arrangement possible.

How to Apply

If you meet the qualifications for this position, please submit your resume to [email protected] with Customer Experience Representative as the subject line.

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