Posted 9 days ago
Customer Experience Representative
@ Techtronic Industries Canada Inc.
Toronto, Ontario
Overview
Techtronic Industries Canada is hiring a full-time Customer Experience Representative in North York, Ontario, to support customers and the sales team with order entry, order updates and product information. The role runs Monday to Friday, 9 to 5, for 40 hours a week, with a base salary of $48,000 per year.
Pay:
$48,000 a year
Responsibilities:
- Enter orders accurately within 24 hours
- Keep customers informed by email on order status and delays
- Support customer email and phone inquiries on orders and products
- Collaborate on cross-functional tasks
Requirements summary:
- Minimum 1 year of customer service experience
- Undergraduate degree or college diploma
- Strong verbal and written communication skills
- Proficiency in Microsoft Office
- Experience with Microsoft Dynamics AX and Oracle is an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-10-28
- First seen by our source
- 2026-10-29
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (required), Bachelor’s degree (required) |
| Perks mentioned | Generous paid time off, Flexible hours, Tuition support, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Techtronic Industries Canada Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Techtronic Industries Company Limited (“TTI”, or the “Company”), founded in 1985 by German entrepreneur Horst Julius Pudwill, is a world leader in cordless technology. As a pioneer in Power Tools, Outdoor Power Equipment, Floorcare and Cleaning Products, TTI serves professional, industrial, Do It Yourself (DIY), and consumer markets worldwide. With more than 48,000 employees globally, the company’s relentless focus on innovation and strategic growth has established its leading position in the industries it serves. MILWAUKEE is at the forefront of TTI’s professional tool portfolio. With global research and development headquartered in Brookfield, Wisconsin, the historic MILWAUKEE brand is renowned for driving innovation, safety, and jobsite productivity worldwide. The RYOBI brand, headquartered in Greenville, South Carolina, remains the top choice for DIYers and continues to set the standard in DIY tool innovation. TTI’s diverse brand portfolio also includes trusted brands like AEG, EMPIRE, HOMELITE, and leading floorcare names HOOVER, ORECK, VAX, and DIRT DEVIL. TTI’s international recognition and renowned brand portfolio are supported by a strong ownership structure that underscores the company’s global reach and stability. The Pudwill family remains the company’s largest shareholder, with the remaining ownership held largely by institutional investors at North American and European-owned firms. TTI is publicly traded on the Hong Kong Stock Exchange and is a constituent stock of the Hang Seng Index, operating globally with a strong commitment to environmental, social, and corporate governance standards.
- LinkedIn followers
- 8,507
- People associated on LinkedIn
- 108
- Reported office locations
- 3381 Steeles Ave E, Toronto, Ontario M2H 3S7, CA
- Other recorded names
- Techtronic Industries Canada Inc.
- Specialties
- Sales and Marketing
- Profile identifies a recruitment agency
- No
Techtronic Industries Company Limited (“TTI”, or the “Company”), founded in 1985 by German entrepreneur Horst Julius Pudwill, is a world leader in cordless technology. As a pioneer in Power Tools, Outdoor Power Equipment, Floorcare and Cleaning Products, TTI serves professional, industrial, Do It Yourself (DIY), and consumer markets worldwide. With more than 48,000 employees globally, the company’s relentless focus…
| Field | Value |
|---|---|
| Industry | Consumer Services |
| Company size | 501-1,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Public Company |
| Specialties | Sales and Marketing |
| Open jobs on Jobsy | 38 |
| View page |
At TTI, people come for the opportunity and stay for the culture!
Job Description:
Customer Experience Representative
Techtronic Industries Inc. | Milwaukee®
Full-Time | Permanent | 3381 Steeles Ave E, North York, ON| E1
About TTI Canada
Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we are known for our innovative products, world-class brands, and an unrelenting commitment to operational excellence. With iconic brands like Milwaukee®, we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a dynamic, fast-paced environment, we want to hear from you! At TTI, culture drives performance, and it’s at the heart of everything we do. We are fast, innovative, and constantly evolving but above all, we’re a team that celebrates success together. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership.
With our Milwaukee team, we seek passionate, driven individuals to elevate our brand. Our culture is built on respect, integrity, and social responsibility, with our people at the core of our success. Whether you’re starting out or bringing years of experience, we support your growth. Here, you’ll be empowered to take ownership, drive innovation, and make an impact. Milwaukee is more than a workplace, it’s where careers accelerate, and potential is unlocked.
Position Description
We are looking for an enthusiastic and experienced individual to fill the role of Customer Experience Representative. The Customer Experience Representative will be responsible for delivering best-in-class service to all our customers both internally and externally. A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality, and a drive to win.
What You Will Do:
- Provide support and build solid relationships with our customers and sales team
- Perform accurate on-time order entry with 24 hours turnaround time
- Own your order. Make sure it is precise in terms of products and prices.
- Inform customers by e-mail of order information, such as order number, unit prices, inventory level, shipping dates, and any anticipated delays.
- Support Customer Service E-Mail and phones with order inquiries (ETA/tracking), price and availability, basic product information
- Collaborate on cross functional tasks whenever required
What You Will Bring:
- Minimum 1 year of experience in a customer service role.
- Undergraduate degree or college diploma.
- Strong verbal and written communication skills, with proficiency in Microsoft Office.
- A customer-focused mindset with a commitment to delivering exceptional service.
- A results-oriented approach, with the ability to prioritize tasks, meet business objectives, and work with a sense of urgency.
- Strong attention to detail and a collaborative, team-first attitude.
- An openness to giving and receiving feedback, with a desire for continuous improvement.
- Experience with Microsoft Dynamics AX and Oracle is considered an asset.
What You Will Benefit From
At TTI Canada, we’re proud to offer a competitive and comprehensive rewards package that supports your health, financial well-being, and personal growth:
- 100% employer-paid health and dental coverage - for you and your family
- Competitive Annual base salary - $48,000
- Company-matched savings plan - we’ll match your contributions up to 6% of your earnings
- $500 in flexible wellness credits - choose between a Health Care Spending Account (HCSA) or Personal Spending Account (PSA)
- Generous paid time off, including vacation, personal days, and volunteer time
- Access to virtual healthcare services - anytime, anywhere
- Exclusive employee perks - including brand discounts & preferred pricing with external vendors
- Education reimbursement program - supporting your continued learning and development
- Monday to Friday - 9-5 schedule - 40 hours a week
Visit our: Company Website, LinkedIn and Instagram today
Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.