Posted 4 days ago
Customer Experience Representative
@ Kawartha Lakes
Lindsay, Ontario
SIGNALS
Overview
Kawartha Lakes is hiring a full-time temporary Customer Experience Representative for up to 12 months to deliver front-line municipal customer service across in-person, phone and online channels. The role handles inquiries, payments, licences, permits and Commissioner of Oaths services, with cash balancing and data entry. Pay is $34.06 per hour (2026), 35 hours per week Monday to Friday, with some off-site travel and occasional work outside normal hours.
Responsibilities:
- Respond to in-person, phone and online customer inquiries
- Process payments and administer licences, permits and certificates
- Provide Commissioner of Oaths and affidavit services
- Perform daily cash balancing and data entry
- Maintain records in line with MFIPPA
Requirements summary:
- Post-secondary diploma in office or municipal administration
- Three years of progressive related experience
- Knowledge of municipal services and legislation
- Strong oral and written communication
- Valid Ontario Class G driver's licence
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-09
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 35 |
| Schedule | day, evening |
| Travel | air: none · ground: minimal |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | Ontario Class G driver's licence |
| Driver’s licence | required |
| Background checks | criminal record |
| Education | College diploma (required) |
| Fields of study | Office Administration, Municipal Administration |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Kawartha Lakes
| Field | Value |
|---|---|
| Open jobs on Jobsy | 2 |
Job description
Job Brief
This position is responsible for the administration and delivery of front line customer service to City of Kawartha Lakes customers across all service channels.
Employment Status
Temporary Full-Time
Union
CUPE 855 Inside
Open To
Internal/External Applicant(s)
Date Of Posting
Nov 2/26
Closing Date
11/11/2026
Duration (if Temporary)
Up to 12 months
The City of Kawartha Lakes invites applications to join our team as a Customer Experience Representative.
When you come to work for the City of Kawartha Lakes, you are joining a community of municipal workers who take pride in knowing that every day you are having a positive impact in the community. Our mission is to deliver the highest standards of municipal services while creating a healthy and sustainable future for all Kawartha Lakes’ residents and businesses. We work to our values of Accountability, Respect and Teamwork and we want you to Jump In with us!!
Job Title: Customer Experience Representative
Salary: $34.06 (2026)
Reports To: Manager, Customer Experience
Department: Community Services
Location: Kawartha Lakes Municipal Service Centres (Lindsay, Bobcaygeon, Coboconk, Omemee)
Hours: Normal working hours are 35 hours per week, Monday to Friday, 7 hours per day with core working hours between 8:00am and 5:00pm
Other: Combination of general office environment and occasional off-site travel. Attend meetings, conferences and departmental emergency situations, which may be outside of normal business hours.
Job Description
Specific to this role:
The City of Kawartha Lakes is an equal opportunity employer committed to building an inclusive and supportive workplace. We welcome applications from qualified candidates of all backgrounds and experiences.
We are dedicated to providing barrier-free and accessible employment practices in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are contacted regarding a job opportunity, please let us know of any accommodations you may require. We will work with you to ensure your needs are met throughout the recruitment and selection process.
This position is responsible for the administration and delivery of front line customer service to City of Kawartha Lakes customers across all service channels.
Employment Status
Temporary Full-Time
Union
CUPE 855 Inside
Open To
Internal/External Applicant(s)
Date Of Posting
Nov 2/26
Closing Date
11/11/2026
Duration (if Temporary)
Up to 12 months
The City of Kawartha Lakes invites applications to join our team as a Customer Experience Representative.
When you come to work for the City of Kawartha Lakes, you are joining a community of municipal workers who take pride in knowing that every day you are having a positive impact in the community. Our mission is to deliver the highest standards of municipal services while creating a healthy and sustainable future for all Kawartha Lakes’ residents and businesses. We work to our values of Accountability, Respect and Teamwork and we want you to Jump In with us!!
Job Title: Customer Experience Representative
Salary: $34.06 (2026)
Reports To: Manager, Customer Experience
Department: Community Services
Location: Kawartha Lakes Municipal Service Centres (Lindsay, Bobcaygeon, Coboconk, Omemee)
Hours: Normal working hours are 35 hours per week, Monday to Friday, 7 hours per day with core working hours between 8:00am and 5:00pm
Other: Combination of general office environment and occasional off-site travel. Attend meetings, conferences and departmental emergency situations, which may be outside of normal business hours.
Job Description
Specific to this role:
- Respond to customer needs in accordance with established policies and procedures (including tracking of inquiries and follow up), providing service in person, over telephone, and online for customers accessing City services including, but not limited to:
- Handle general and specialized customer inquiries;
- Payment processing;
- Create service requests for action;
- Administer licenses, permits, and certificates;
- Commissioner of Oaths and affidavit services;
- Support customer in the completion of various municipal documents
- Provide administrative services including, but not limited to:
- Perform daily cash balancing and financial reconciliation;
- Data entry;
- Letter writing
- Administer defined procedures and recommend solutions to challenges or process improvements
- Respond to customer service concerns, investigating, problem solving and responding within defined processes and advancing to the attention of the team lead and/or manager, as appropriate
- Maintain documentation, databases and corporate records in accordance with policy and divisional practice; consider legislative municipal requirements such as the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA)
- Provide data to allow reporting and decision making
- Procure services and goods as authorized by the manager
- Perform other related duties as assigned
- Post-secondary diploma in Office Administration, Municipal Administration or a related field
- Minimum three (3) years of related progressive experience, preferably in a municipal environment (or similar) with multi-service provision knowledge
- Working knowledge and understanding of a multitude of municipal services and related legislation
- Effective oral communication and strong interpersonal skills; excellent written communication skills; attention to detail and accuracy
- Demonstrated customer service skills at a level to develop and maintain cooperative/collaborative working relationships both within and outside the organization
- Demonstrated time-management skills with the ability to prioritize workloads and meet deadlines with minimal supervision
- Demonstrated ability to exercise discretion and tact and maintain a high degree of confidentiality at all times, complying with all applicable privacy legislation and local policies and procedures
- Demonstrated proficiency in Microsoft Office, the internet and any other related software
- Possess and maintain a valid Ontario Class “G” Driver’s Licence or the ability to frequently attend work related activities at various sites
- Upon a conditional offer of employment, an acceptable Criminal Record Check will be required
The City of Kawartha Lakes is an equal opportunity employer committed to building an inclusive and supportive workplace. We welcome applications from qualified candidates of all backgrounds and experiences.
We are dedicated to providing barrier-free and accessible employment practices in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are contacted regarding a job opportunity, please let us know of any accommodations you may require. We will work with you to ensure your needs are met throughout the recruitment and selection process.
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