Posted 5 days ago
Customer / Guest Service Agent
@ Maintair Aviation
Timmins, Ontario
Overview
Maintair Aviation is hiring a full-time Customer / Guest Service Agent in Timmins, Ontario, to serve travelling passengers, travel agencies and corporate customers. The work covers reservations, fare and schedule information, cash handling, flight greeting and boarding announcements, and ground support such as baggage handling and cabin cleaning. Training is paid, PPE is provided, and staff get flight travel benefits.
Responsibilities:
- Provide customer service to passengers, travel agencies and corporate clients
- Answer phones and emails, give fare and schedule information, create reservations
- Handle cash, filing and cash reports
- Greet flights and make boarding announcements
- Assist with baggage issues, IROPs and ground tasks such as cabin cleaning and catering
Requirements summary:
- Grade 12 education or equivalent experience
- Good English, bilingual an asset
- Ability to obtain an airport restricted area pass
- Knowledge of aviation terms and customer service
- Working knowledge of Microsoft Office and Windows
- Able to work split shifts with minimal supervision
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-11-01
- First seen by our source
- 2026-11-02
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: minimal · ground: none |
| Work setting | Client sites, Warehouse, Vehicle |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Languages | English |
| Licences & certifications | Airport Restricted Area Pass |
| Education | High school (required) |
| Perks mentioned | Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Maintair Aviation
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Maintair Aviation Services Ltd is an Airlines/Aviation company located in 305 Hector Dougall Way, Thunder Bay, Ontario, Canada, with a sub-office in Timmins, Ontario.
- LinkedIn followers
- 680
- People associated on LinkedIn
- 90
- Reported office locations
- 305 Hector Dougall Way, Thunder Bay, Ontario P7E 6M5, CA
- Business categories
- Air Transportation
- Logistics
- Ticketing
- Aerospace
- Other recorded names
- Maintair Aviation
- Maintair Aviation Services Ltd
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Maintair Aviation Services Ltd is an Airlines/Aviation company located in 305 Hector Dougall Way, Thunder Bay, Ontario, Canada, with a sub-office in Timmins, Ontario.
| Field | Value |
|---|---|
| Industry | Airlines and Aviation |
| Company size | 51-200 employees |
| Headquarters | Thunder Bay, Ontario |
| Organization type | Privately Held |
| Year founded | 1986 |
| Open jobs on Jobsy | 4 |
| View page |
MAINTAIR AVIATION SERVICES has a 35+ year history of providing safe, best in class aviation ground handling services. With a current team of 200, working across 5 airports in Eastern Canada, we are currently seeking candidates for CUSTOMER / GUEST SERVICE AGENT based in Timmins, Ontario.
JOB SUMMARY:
Customer Service Representatives (CSR’s) work under the direction of the Station Coordinator and/or Shift Leads and ensure passengers & customers are handled according to specific company policies & procedures. They are a part of the overall Maintair Family. He/She will support and work alongside all areas of the company and foster the team atmosphere of Maintair. Quality customer service, attention to detail, company procedures, safety and team work are key components to be a successful agent. The ideal candidate must possess solid verbal and written communication skills, be energetic, outgoing, understanding and accepting of change. He/She must also be flexible and able to deal with the adapting nature of aviation.
DUTIES AND RESPONSIBILITIES:
Provide quality customer service to a variety of customers including: travelling
passengers, travel agencies, corporate customers, and other internal and external groups.
Answer phones/emails, give out fare & schedule info, take & create reservations, etc.
Filing, handling cash and preparing cash reports.
Greeting flights, making announcements (boarding calls, paging passengers).
Work through flight IROPs as required.
Work through flight baggage issues as required.
Assist with baggage handling (bag jams/bag room congestion) and deliveries as required.
Perform Turn, RON and Ad-Hoc flight requirements as needed.
Provide cabin cleaning as needed, per carrier specifications.
Load catering/commissary/ice as required.
Brew and load coffee/hot water jugs as required.
Update internal operations requirements (IFIDs, iLEAN, Ops Sites etc).
Other duties as assigned by management.
QUALIFICATIONS AND REQUIREMENTS:
Minimum grade 12 education or equivalent experience.
Must be able to speak English; bilingual preferred.
Must be able to apply and secure an Airport Restricted Area Pass (RAIC) or airport security pass.
Knowledge of aviation and its related terms, short forms and verbiage.
Ability to speak and understand more than the English language would be an asset but not required.
Working knowledge of Microsoft Office, Windows, and computer programs.
Computerized Reservations System (CRS) – Navitaire would be an asset but not required.
Previous airline/in person customer service experience would be an asset.
Must have excellent customer service skills.
Must be able to work with minimal supervision, and/or in a team environment working varied and/or split shifts.
ADDITIONAL INFORMATION:
PPE required is provided to employee.
Paid training.
Access to staff flight travel benefits.
Journal
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