Posted 3 months ago
Customer Representative - 1 Yr Limited Term
@ Energy Safety Canada
Overview
Energy Safety Canada, the national safety association for the oil and gas industry, is hiring a one-year limited-term Customer Representative reporting to the Manager, Training Services. The role answers customer inquiries across phone, email, chat and in person, processes requests, and maintains customer data including course certifications. Competitive compensation, medical and dental benefits, vacation and flex days, and a flexible work environment are offered.
Responsibilities:
- Answer customer inquiries by phone, email, chat and in person
- Process customer requests following defined procedures and quality metrics
- Maintain customer data, including course certifications
- Perform other duties as required
Requirements summary:
- High school diploma or equivalent required
- 6+ months contact center or customer service experience
- Proficient in MS Office with basic computer skills
- Strong interpersonal and communication skills
- Ability to work in a high-volume, fast-paced environment
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-07-24
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
| Perks mentioned | Generous paid time off |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Energy Safety Canada
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
We are Energy Safety Canada, the nation’s energy association. We work side by side with industry to drive safe work performance. FOR WORKERS: -Make it easier to get safety training -Reduce duplicated safety training -Make safety standards more alike from site to site -Recognize current and valid training and certificates FOR COMPANIES: -Reduce injuries and incidents -Improve safe work performance faster -Improve access to safety data analysis -Save time and money, and increase efficiency through shared solutions and common safety standards
- LinkedIn followers
- 18,609
- People associated on LinkedIn
- 123
- Reported office locations
- 150-2 Smed Ln SE, Calgary, Alberta T2C4T5, CA
- 1803 - 11th Street, Nisku, Alberta T9E 1A8, CA
- 9600 - 93rd Avenue, #2060, Fort St. John, British Columbia V1J 5Z2, CA
- 117 - 3rd Street NE, Suite 208, Weyburn, Saskatchewan S4H 0W3, CA
- 8115 Franklin Avenue, Box #13, Fort McMurray, Alberta T9H 2H7, CA
- Business categories
- Energy
- Mineral
- Oil and Gas
- Other recorded names
- Energy Safety Canada
- Profile identifies a recruitment agency
- No
- Reported total investment
- 14,800,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
We are Energy Safety Canada, the nation’s energy association. We work side by side with industry to drive safe work performance. FOR WORKERS: -Make it easier to get safety training -Reduce duplicated safety training -Make safety standards more alike from site to site -Recognize current and valid training and certificates FOR COMPANIES: -Reduce injuries and incidents -Improve safe work performance faster -Improve…
| Field | Value |
|---|---|
| Industry | Oil and Gas |
| Company size | 51-200 employees |
| Headquarters | Calgary, Alberta |
| Organization type | Nonprofit |
| Year founded | 2017 |
| Open jobs on Jobsy | 4 |
| View page |
Be a part of building a stronger, safer workforce!
As the national safety association for the oil and gas industry we advocate for worker health and safety.
Everything we do is guided by our values: trusted, responsive, collaborative, disciplined and proactive. When you join Energy Safety Canada, you are part of a team committed to getting workers home safely every day.
What is the opportunity:
Reporting to the Manager, Training Services, this position is responsible for providing exceptional customer service to Energy Safety Canada’s stakeholders which include all students, instructors and clients.
What will you do:
- Effectively answer all customer inquiries in a Contact Center environment (phone, email and chat) and in-person, utilizing strong communication and problem-solving skills, including technical troubleshooting.
- Process customer requests following defined procedures, while adhering to quality metrics and service level objectives. This includes awareness of changes and updates to all system and processes.
- Maintain customer data, including certify Energy Safety Canada courses.
- Other duties as required.
What you need to succeed:
- High school diploma or its equivalency is required
- 6+ months experience in a Contact Center or customer service role
- Proficient in MS Office and has basic computer skills
- Has knowledge of commonly used concepts, practices and procedures within an office and Contact Center environment
- Strong interpersonal and communication skills
- Excellent customer service skills, with attention to patience and professionalism
- Demonstrated ability to work well as part of a team, with proven reliability
- Must be able to work in a high-volume, fast-paced environment
- Data entry experience with focus on accuracy and troubleshooting is an asset
- Ability to sit for long periods, navigate multiple computer systems with repetitive motions, and utilize devices typically found in an office environment
- Computer literate, ability to use a variety of software programs proficiently and fluently such as iMIS, D2L, Integrity Advocate would be an asset
What’s in it for you:
- Competitive compensation package
- Excellent medical and dental benefits
- Generous vacation and flex days
- Flexible work environment
Energy Safety Canada is committed to building a talented and diverse workforce which creates an environment that supports diversity, equity and inclusion. We encourage all qualified candidates to apply.
Ready to make a difference? Apply Now!
Energy Safety Canada thanks all applicants for their interest; however, only those selected for an interview will be contacted.
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