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First seen by our source: 2 days ago

Customer Service Associate

@ Marshall Retail Group

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Richmond, British Columbia

$18.25/hrFull-timePart-time
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SIGNALS

Overview

Marshall Retail Group is hiring a full-time or part-time Customer Service Associate at Vancouver International Airport. The role provides customer service on the sales floor, merchandising, stock replenishment and opening or closing duties. The posting states a $18.25/hr wage, flexible hours and a 4:45AM start time.

Pay:

$18.25 an hour

Responsibilities:

  • Greet and assist customers, suggest products and up-sell
  • Keep merchandise, displays and backstock replenished
  • Assist with inventory and receiving
  • Conduct markdowns and perform opening and closing duties
  • Report customer complaints and inventory concerns to management

Requirements summary:

  • Strong written and verbal English skills
  • Demonstrated customer service experience
  • Ability to multitask and resolve minor conflicts
  • Retail experience is a plus
  • Barista or pastry serving experience and airport experience preferred

Tools & skills

cash register

Benefits mentioned

Health insuranceDentalVisionLife insuranceDisability insuranceRetirement planPaid time offParental leaveEmployee discount
Source and dates

Source type not verified · hrsmart

Employer posting date
Not provided
First seen by our source
2026-11-04
Source record updated
2026-11-04

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentRetail
Travelair: none · ground: none
Work settingStore
PositionSitting and standing
Physical demandsphysical moderate · lift 60 lb · computer low
LanguagesEnglish
Licences & certificationsTAM Card (Alcohol Beverage Awareness Card)
Background checkscriminal record, drug and alcohol
Perks mentionedGenerous paid time off, Generous parental leave, Retirement plan, Employee discount

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Marshall Retail Group

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Job description

Job Description

The Customer Service Associate provides an exceptional customer experience and assists with general upkeep of the store.

Location: Vancouver International Airport

Schedule: Full-Time, Flexible hours, Start time 4:45AM

Salary: $18.25/hr.

Benefits

  • Medical, Dental, and Vision Insurance
  • Employer-Paid Life Insurance
  • Disability Insurance
  • Paid Time Off
  • Paid Parental Leave
  • 401(k) with company match
  • Employee Discount

Job Responsibilities

  • Greets and assists customers throughout their shopping experience
  • Maximizes sales by suggesting products and up-selling when appropriate
  • Remains knowledgeable of the store’s merchandise and current promotions
  • Assists in the cleanliness and upkeep of the store; maintains store displays and merchandise
  • Assists with inventory and receiving of merchandise
  • Replenishes backstock to maintain appropriate levels of merchandise on the floor
  • Conducts markdowns of merchandise as instructed
  • Perform opening/closing duties, including securing cash registers and store security
  • Communicates customer complaints and inventory concerns to management in a timely manner
  • If identified as a keyholder, additional responsibilities will be assigned
  • Other duties as assigned
  • Previous retail or customer service experience is a plus, but not required
  • Strong written and verbal English communication skills
  • Demonstrated customer service experience
  • Ability to multitask and resolve minor customer service conflicts
  • Alcohol Beverage Awareness Cared (TAM Card) may be required
  • Additional Security clearance may be required
  • Satisfactory Criminal Background Check and Drug Testing May be required

Job Requirements

Additional Requirements – CSA, CS Leads

  • Limited sitting
  • Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
  • Normal or corrected vision and hearing
  • Can distinguish varying or specific colors, patterns, or materials to assist customers
  • Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
  • Typically, indoors
  • Typically, in a consistent temperature
  • Use of fine motor hand functions
  • Lift 0-60 lbs with or without reasonable accommodation

Preferred Requirement

  • Barista and pastry serving experience
  • previous or current experience working at the airport
  • Flexible hours

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. Reasonable accommodation will be provided for qualified individuals with disabilities.

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