Customer Service | Inside Sales Representative

Are you looking to propel your career within a global leader in specialized parts distribution? Our client, a fast-growing international company, is seeking a Customer Service Inside Sales Representative to join its dynamic team based in Mount Royal.

In this exciting role located in Mount Royal, you will be at the heart of commercial operations by following up on customer requests and preparing price quotes. If you are looking for a position that combines autonomy, a collaborative environment, and real opportunities for advancement, this Customer Service Inside Sales Representative opportunity in Mount Royal is perfect for you!

Advantages
* Competitive annual salary targeted at $60,000, based on experience.
* Hybrid work model offering 2 days of remote work per week.
* Comprehensive group insurance, 75% employer-paid upon hire.
* Group RRSP with matching employer contributions up to 5%.
* Public transit allowance covering 50% of the STM pass.
* Employee stock ownership program.
* Fixed daytime schedule from Monday to Friday (8:00 AM to 4:00 PM) offering an excellent work-life balance.
* Concrete career growth opportunities toward managing major RFPs/tenders.

Responsibilities
* Promptly respond via email to customer inquiries regarding product availability, pricing, and technical details.
* Prepare quotes, calculate profit margins, and perform rigorous follow-ups on commercial proposals.
* Enter, validate, and track customer orders in the management system (ERP/CRM).
* Collaborate closely with sales, logistics, and procurement teams to deliver an exceptional customer experience.
* Keep customers informed regarding their order status and delivery timelines.

Qualifications
* Minimum of 2 years of experience in B2B customer service, inside sales, or quote management.
* Strong proficiency with IT systems, ERP/CRM software, and database management.
* Solid command of Microsoft Excel for pricing management and margin calculation.
* Rigor, autonomy, strong organizational skills, and proven communication abilities.
* Knowledge of mechanical, automotive, or industrial parts (a strong asset).

**LINGUISTIC JUSTIFICATION (BILL 96 COMPLIANCE)**

Our client operates across Canada and internationally (notably in the United States). The company takes all reasonable measures to limit the number of positions in Quebec requiring knowledge of a language other than French, demanding it only when necessary. Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (both spoken and written). Specifically, this position will require the employee to:

* Communicate on a daily basis with English-speaking clients and partners located outside Quebec (representing approximately 75% of the customer base).
* Support a sales team aimed at promoting and selling products to clients located outside Quebec who do not speak French.
* Interact with computer systems and technical documentation published in English.

Summary
**HOW TO APPLY**
Ready to take on this professional challenge? Send your resume today to Pierce Ashton-Kane at: [email protected]

**REFERRAL PROGRAM**
Do you know someone who would be a perfect fit for this role? A referral bonus may be offered for any recommendation that leads to a successful hire. Share this opportunity within your network!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.