Posted 5 days ago
Customer Service Officer (Part-Time Contract)
@ Monde Nissin Australia
Mulgrave, Nova Scotia
SIGNALS
Overview
Monde Nissin Australia is hiring a part-time Customer Service Officer for its Business Excellence Team at the Mulgrave head office. The role handles customer orders, EDI orders, returns and complaints, and coordinates with customers, warehouses and transport providers. The posting offers a hybrid model with up to 2 days a week working from home; no pay rate is stated.
Responsibilities:
- Enter customer orders accurately and on time
- Receive and send EDI orders with major customers and 3PL sites
- Investigate returns, rejections and claim notices
- Liaise with customers, warehouses and transport providers
- Log complaints and queries in the QA register
Requirements summary:
- Experience working in customer service
- Good knowledge of Microsoft Word, Excel and Outlook
- Good knowledge of ERP systems, especially Pronto
- Experience with a ticketing system on a group inbox
- Proven attention to detail and strong organisation skills
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-10
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Flexible hours |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Monde Nissin Australia
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Job description
Introduction:
At Monde Nissin Australia (MNA), we’re passionate about our vision, simply good for people and planet. As a leading food manufacturer, our iconic brands including Black Swan, nudie, Peckish and Quorn, reflect our commitment to quality, innovation, and sustainability. Join a team that’s dedicated to making a positive impact through real food, continuous improvement, and care for our communities and the environment.
Description:
The Opportunity:
We are currently looking for a part-time customer service officer to be part of our Business Excellence Team based at our Mulgrave head office. This person will be reliable, energetic & excellent at working within a part-time team.
Key Responsibilities:
No recruitment firm resumes will be considered.
Not sure you tick every box?
At Monde Nissin Australia, we believe that diversity of thought, background, and experience makes us stronger. We are committed to fostering an inclusive workplace where all individuals feel respected, supported, and valued.
We welcome applications from people of all backgrounds and experiences. Our recruitment practices are designed to be transparent and equitable, ensuring all candidates have equal opportunity to thrive.
If you require adjustments to the recruitment process or working arrangements, we encourage you to let us know—we’re committed to providing a fair and accessible experience for everyone.
Join us in creating a workplace that’s Simply Good for People & Planet.
At Monde Nissin Australia (MNA), we’re passionate about our vision, simply good for people and planet. As a leading food manufacturer, our iconic brands including Black Swan, nudie, Peckish and Quorn, reflect our commitment to quality, innovation, and sustainability. Join a team that’s dedicated to making a positive impact through real food, continuous improvement, and care for our communities and the environment.
Description:
The Opportunity:
We are currently looking for a part-time customer service officer to be part of our Business Excellence Team based at our Mulgrave head office. This person will be reliable, energetic & excellent at working within a part-time team.
Key Responsibilities:
- Enter customer orders accurately and on time
- Receive EDI orders from our major customer
- Send EDI orders to our 3PL sites
- Investigate returns, rejections or claim notices from customers
- Liaise with customers, warehouse sites and transport providers to provide accurate details to customer queries
- Receive and enter any complaint or queries into our QA register
- Work closely with our customer service team leader & demand/supply planners to ensure our major orders are filled or any shortages are communicated effectively
- Experience working in customer service
- Good knowledge of Microsoft tools - Word, Excel, Outlook
- A good knowledge of ERP system, especially Pronto
- Experience working with a ticketing system on a group inbox
- Proven attention to detail
- Strong organisational and time management skills with the ability to meet deadlines
- Driven by delivering solutions rather than only reporting problems
- Patience, care and collaboration focused
- Hybrid working model - enjoy the flexibility of working from home up to 2 days a week
- A collaborative, inclusive and engaging culture - be part of a team that genuinely values its people
- Reward & Recognition program - we celebrate the hard work and dedication of our teams
- Access to Telus Health EAP- free, confidential counselling available 24/7 to support your wellbeing
- Annual flu shots and skin checks - complimentary onsite health services to keep you safe and healthy
No recruitment firm resumes will be considered.
Not sure you tick every box?
At Monde Nissin Australia, we believe that diversity of thought, background, and experience makes us stronger. We are committed to fostering an inclusive workplace where all individuals feel respected, supported, and valued.
We welcome applications from people of all backgrounds and experiences. Our recruitment practices are designed to be transparent and equitable, ensuring all candidates have equal opportunity to thrive.
If you require adjustments to the recruitment process or working arrangements, we encourage you to let us know—we’re committed to providing a fair and accessible experience for everyone.
Join us in creating a workplace that’s Simply Good for People & Planet.
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