First seen by our source: 1 hour ago
Accommodation Operational Lead
@ VMCH
Mulgrave, Nova Scotia
SIGNALS
Overview
VMCH is hiring a full-time Accommodation Operational Lead based at its Mulgrave office, overseeing Team Leaders across 4 disability accommodation sites. The role covers workforce planning, incident review, NDIS compliance and resident and family relationships. Monday to Friday, no weekend work; travel to Carrum, Koo Wee Rup, Endeavour Hills and Kialla (monthly).
Responsibilities:
- Lead and support Team Leaders across 4 accommodation sites
- Oversee workforce planning, rosters and costs
- Review and escalate incidents and coordinate NDIS reporting
- Monitor compliance with NDIS Practice Standards and policies
- Build relationships with residents, families and stakeholders
Requirements summary:
- Relevant qualification in disability, community services, health or management
- Experience managing teams, rosters and service delivery
- Strong understanding of NDIS Practice Standards and Quality and Safeguards
- Current NDIS Worker Screening Check and First Aid/CPR
- Current Australian driver licence
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Manager |
| Department | Business operations |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Schedule | day |
| Travel | air: none · ground: moderate |
| Work setting | Office, Care home |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | NDIS Worker Screening Check, Working with Children Check, First Aid, CPR, Australian Driver Licence |
| Driver’s licence | required |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Disability, Community Services, Health, Management |
| Perks mentioned | Generous parental leave, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
VMCH
| Field | Value |
|---|---|
| Open jobs on Jobsy | 7 |
Job description
- Mulgrave, VIC, Australia, 3170
- Full time
Bring your leadership skills and commitment to quality support to a role focused on resident wellbeing, strong teams and effective accommodation services.
- Lead with purpose. Support teams. Make a meaningful difference
- Harness your expertise to grow our potential
- Purpose-led organisation supporting 11,000+ people annually
The position
As the Accommodation Operational Lead (AOL) you will provide operational oversight and practical support to Team Leaders over 4 sites. You will help ensure consistent service delivery, effective workforce management and positive resident outcomes, while promoting accountability, employee engagement and continuous improvement.
This position reports to the SIL Manager and is a full-time role, based at the Mulgrave office. You will be travelling to 4 sites located Carrum, Koo Wee Rup, Endeavour Hills and Kialla. Kialla will be a monthly visit. This position in Monday to Friday, with no weekend work.
VMCH. Flourishing communities, vibrant careers. At VMCH, the future is bright and rewarding.
About You
You will be an organised, collaborative leader with experience in disability, community, health or residential services. You bring sound judgement, strong communication skills and a commitment to person-centred support. You will be an exceptional communicator and build effective relationships with clients, their families, staff and managers.
You Will Also Bring
- Experience managing teams, rosters, workforce performance and operational service delivery.
- A strong understanding of NDIS Practice Standards and Quality and Safeguards requirements.
- Strong incident management, risk assessment and problem-solving skills.
- The ability to build effective stakeholder relationships, analyse data and prepare operational reports.
- Strong organisational and time-management skills.
- Lead and support Team Leaders to deliver safe, high-quality accommodation services.
- Oversee workforce planning, rosters, staffing levels and resource allocation, monitoring costs, leave, overtime and agency use.
- Support employee development, engagement and performance management in consultation with management and Human Resources.
- Oversee incident review, investigation and escalation, coordinate NDIS reporting requirements and use incident trends to strengthen safeguarding.
- Monitor compliance with NDIS Practice Standards, organisational policies and legislative requirements through audits, accurate documentation, training oversight and restrictive practice reporting.
- Build positive relationships with residents, families, guardians, advocates and internal and external stakeholders, supporting resolution of complex concerns.
- Champion workplace health and safety, manage operational risks and drive continuous improvement.
- A relevant qualification in Disability, Community Services, Health, Management or a related field.
- A current NDIS Worker Screening Check.
- A current Working with Children Check, where applicable.
- Current First Aid and CPR certification.
- A current Australian Driver Licence
- Rewarding work, within a supportive environment
- Professional development and career progression opportunities
- Competitive salary + salary packaging (with potential for increased take-home pay)
- Flexible, family friendly work culture
- Wellbeing initiatives and paid parental leave
- Employee assistance program (EAP) for you and close family members
- Enjoy access to Fitness Passport, helping you and your family stay active with heavily discounted access to hundreds of fitness and recreation venues
- Discounts on private health insurance, school holiday programs, car hire and much more!
- Open a high-interest savings account via our banking partner
- Join a place where diversity and inclusion lives, breathes and thrives.
At VMCH, we believe people should be seen and valued for who they are, not defined by the services they receive.
For more than a century, we have been part of Victorian communities, supporting people to live with purpose and connection. Led by our Catholic tradition, we recognise the inherent dignity and humanity of every person, their individuality, relationships, experiences and the contribution they make throughout their lives.
Across aged care, care at home, disability services, retirement living, specialist education and affordable housing, our role is to help people make their own choices, remain in control of their lives and stay connected to the people, places and communities that matter most to them.
Guided by our values of Love, Joy, Courage and Hospitality, more than 4,000 staff and volunteers support over 15,000 people across Victoria. Together, we create places of belonging where people are respected, included and empowered to live life on their own terms.
Please note successful applicants to this position will be required to provide evidence of relevant work permits or Australian residency, and the necessary screening checks. Kindly note we do not accept unsolicited resumes, emails and phone calls from Recruitment Agencies.
If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.
For the latest VMCH roles, also visit https://careers.vmch.com.au/jobs/search
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