First seen by our source: 3 hours ago
Customer Service Advisor
@ VMCH
Mulgrave, Nova Scotia
SIGNALS
Overview
VMCH is hiring a full-time Customer Service Advisor at its Mulgrave office in Victoria, Australia. The role handles phone, email and web enquiries about aged care, disability and retirement living services, and provides office support. The posting requires a passion for aged care and disability services, strong communication skills and confidence with Microsoft Office and CRM systems, and lists salary packaging, paid parental leave and discounts as benefits.
Responsibilities:
- Respond to phone and email customer enquiries
- Provide information about VMCH services and connect customers to teams
- Manage complaints and escalate issues
- Maintain accurate customer records in the CRM
- Welcome visitors and support the Mulgrave office
Requirements summary:
- Genuine passion for aged care and disability services
- Strong written and verbal communication skills
- Demonstrated commitment to high-quality customer service
- Confidence with Microsoft Office and CRM systems
- Strong organisation and time management skills
Tools & skills
Benefits mentioned
Employee assistanceParental leave
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous parental leave, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
VMCH
| Field | Value |
|---|---|
| Open jobs on Jobsy | 7 |
Job description
- Mulgrave, VIC, Australia, 3170
- Full time
- Be the first point of contact for VMCH, creating positive and personalised experiences for our customers
- Join a fast-paced, energetic and supportive Customer Service team where no two enquiries are the same
- Make a meaningful difference by helping people navigate VMCH’s aged care, disability and retirement living services.
As a Customer Service Advisor, you’ll be one of the first points of contact for VMCH, supporting current and prospective customers across aged care, disability services and retirement living. You’ll respond to enquiries across phone, email and web channels, provide clear and compassionate information about VMCH services, and connect customers with the right teams and support.
Working within a collaborative Customer Service team, you’ll also maintain accurate customer information in the CRM, coordinate call-backs and provide practical administrative support to help the Mulgrave Office run smoothly. This role is ideal for someone who is organised, confident communicating with people from diverse backgrounds and genuinely passionate about delivering high-quality customer service.
VMCH. Flourishing communities, vibrant careers.
At VMCH, the future is bright and rewarding. With us, you’ll combine your interpersonal skills with a hands-on, customer focused approach. Navigating a diverse service environment and building strong relationships to connect customers with the right VMCH services and support.
The Responsibilities
- Welcome and assist visitors to the Mulgrave Office,
- Respond to customer enquiries across phone and email, providing timely and helpful support
- Provide information about VMCH services and connect customers with the right teams.
- Effectively managing complaints and ensuring issues are resolved efficiently or escalated to the appropriate team for resolution.
- Deliver a positive, personalised customer experience at every interaction.
- Maintain accurate customer information and interactions within the CRM system.
- Provide support at the Mulgrave Office to maintain supplies.
- Assist with the planning, coordination and delivery of small office events and team engagement activities at the Mulgrave office.
- A genuine passion for aged care and disability services
- Strong written and verbal communication skills, with a compassionate approach.
- A demonstrated commitment to delivering high-quality customer service.
- Confidence using Microsoft Office and CRM systems.
- Strong organisation and time management skills, with the ability to work independently and manage competing priorities.
- Rewarding work, within a supportive environment
- Professional development and career progression opportunities
- Competitive salary + salary packaging (with potential for increased take-home pay)
- Flexible, family friendly work culture
- Wellbeing initiatives and paid parental leave
- Employee assistance program (EAP) for you and close family members
- Enjoy access to Fitness Passport, helping you and your family stay active with heavily discounted access to hundreds of fitness and recreation venues
- Discounts on private health insurance, school holiday programs, car hire and much more!
- Open a high-interest savings account via our banking partner
- Join a place where diversity and inclusion lives, breathes and thrives.
At VMCH, we believe people should be seen and valued for who they are, not defined by the services they receive.
For more than a century, we have been part of Victorian communities, supporting people to live with purpose and connection. Led by our Catholic tradition, we recognise the inherent dignity and humanity of every person, their individuality, relationships, experiences and the contribution they make throughout their lives.
Across aged care, care at home, disability services, retirement living, specialist education and affordable housing, our role is to help people make their own choices, remain in control of their lives and stay connected to the people, places and communities that matter most to them.
Guided by our values of Love, Joy, Courage and Hospitality, more than 4,000 staff and volunteers support over 15,000 people across Victoria. Together, we create places of belonging where people are respected, included and empowered to live life on their own terms.
Please note successful applicants to this position will be required to provide evidence of relevant work permits or Australian residency, and the necessary screening checks. Kindly note we do not accept unsolicited resumes, emails and phone calls from Recruitment Agencies.
If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.
For the latest VMCH roles, also visit https://careers.vmch.com.au/jobs/search
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