Posted 2 days ago
Customer Service Advisor, Overhead & Garage Door S
@ QUEEN CITY OVERHEAD DOOR INC.
Regina, Saskatchewan
Overview
Queen City Overhead Door Inc. is hiring a full-time Customer Service Advisor in Regina and area to handle residential and commercial inquiries, order and service coordination, and technician scheduling for overhead and garage door work. The role requires customer service or service coordination experience, a valid driver's licence, and strong communication and attention to detail. Overhead door or construction experience is an asset.
Responsibilities:
- Respond to residential and commercial inquiries by phone, email and in person
- Coordinate order entry, service scheduling and quote updates
- Guide clients on products, measurements and specs
- Work with technicians and warehouse staff on scheduling and handoffs
- Resolve service requests and warranty inquiries
Requirements summary:
- Experience in customer service, service coordination or client support
- Exceptional interpersonal, written and verbal communication
- Strong multitasking and attention to detail
- Ability to learn product catalogs and technical specs
- Valid driver's licence
- Overhead door or construction experience is an asset
Tools & skills
Source and dates
Job-board feed · saskjobs
- Employer posting date
- 2026-11-04
- First seen by our source
- 2026-11-05
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: minimal |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Driver’s licence | required |
Summary and details written by AI from the posting; the employer’s posting is the authority.
QUEEN CITY OVERHEAD DOOR INC.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Description
We are seeking a proactive, detail-oriented and customer-focused Customer Service Advisor to support our growing operations in Regina and area. Serving homeowners, builders, contractors and commercial clients, this role acts as the primary point of contact for service inquiries, product selection and technician coordination. You will ensure a seamless experience from initial inquiry through project completion by providing expert advice, clear communication and outstanding service support.
Key Responsibilities:
Customer Inquiry & Advisory: Respond promptly to incoming residential and commercial inquiries via phone, email and in-person; assess needs and guide clients toward the right garage door products, accessories and maintenance solutions.
Service & Order Coordination: Assist clients with order entry, service scheduling, quote updates, product availability, lead-time tracking and installation requirements.
Technical Guidance: Help customers understand technical options, measurements and specs to ensure accurate order details.
Cross-Department Collaboration: Work closely with technicians, warehouse staff and internal teams to coordinate scheduling, parts fulfillment and project handoffs.
Issue Resolution: Handle customer feedback, service requests and warranty inquiries with empathy, professionalism and prompt problem-solving.
Account Maintenance: Maintain organized customer records, order files and communication logs within our CRM system.
Qualifications:
Experience in customer service, service coordination or client support.
Exceptional interpersonal, written and verbal communication skills.
Strong multitasking abilities with high attention to detail in handling orders, schedules and quotes.
Comfortable learning product catalogs, basic technical specs and office systems.
Valid drivers license.
Experience in overhead doors, building supplies or construction service is an asset.
Journal
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