First seen by our source: 3 hours ago
Client Care Consultant
@ VMCH
Mulgrave, Nova Scotia
SIGNALS
Overview
VMCH is hiring a full-time Client Care Consultant for its Care at Home team in Mulgrave, Victoria. The role guides older people and their families through consultations, assesses needs, recommends care and funding options, and converts consultations into signed service agreements. Candidates need aged care or home care consultation experience and knowledge of aged care funding pathways.
Responsibilities:
- Conduct client consultations and needs assessments
- Develop care plans and service recommendations
- Explain funding and service options to clients and families
- Support clients through sign-up and service agreements
- Hand over accurate information to internal teams
Requirements summary:
- Experience in aged care, home care or community services
- Knowledge of aged care and home support funding pathways
- Strong written and verbal communication skills
- Attention to detail in agreements, care plans and CRM records
- Evidence of work rights or Australian residency and screening checks
Tools & skills
Benefits mentioned
Employee assistanceParental leave
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: minimal |
| Work setting | Client sites, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Perks mentioned | Flexible hours, Generous parental leave, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
VMCH
| Field | Value |
|---|---|
| Open jobs on Jobsy | 7 |
Job description
- Mulgrave, VIC, Australia, 3170
- Full time
- Make a meaningful difference to support older people live well
- Harness your expertise to grow our potential
- Purpose-led organisation supporting 11,000+ people annually
Make a meaningful difference by helping older people find the right care and support to live well at home
VMCH is seeking a compassionate and commercially minded Client Care Consultant to join our Care at Home team. You’ll guide prospective clients and their families through consultations, understand their individual needs and help them confidently navigate their care options. As a Client Care Consultant, you’ll play an important role in converting client consultations into signed service agreements while ensuring every interaction is professional, supportive and client-centred
VMCH. Flourishing communities, vibrant careers. At VMCH, the future is bright and rewarding
With us, you’ll combine your strategic thinking abilities with a hands-on, outcomes focused approach. Navigating and thriving in a multi-faceted environment and building relationships that deliver real community impact.
You’ll conduct needs assessments, develop appropriate care plans and service recommendations, explain funding and service options, and support clients through the sign-up process. You’ll also work closely with internal teams to ensure accurate handovers and a smooth transition from consultation to service commencement.
The Responsibilities
You’ll bring:
- Experience conducting client consultations, needs assessments and care planning within aged care, home care, community services or a similar client-focused environment.
- Demonstrated experience conducting client consultations, needs assessments and care planning in aged care, home care, community services or a compatible client focused environment.
- Sound knowledge of aged care and home support funding pathways, service models and eligibility requirements.
- Strong relationship-building skills and a consultative approach to understanding client needs and converting suitable opportunities into services.
- The ability to develop care plans, service recommendations and budget considerations aligned with client needs and funding arrangements.
- The ability to manage a pipeline of client opportunities and provide timely follow-up
- A collaborative approach to working with intake, care partnering, admissions, scheduling and service delivery teams
- Sound knowledge of aged care and home support funding pathways, service models and client eligibility requirements, with the ability to clearly explain available options to clients and families.
- Excellent written and verbal communication skills, with the ability to communicate sensitively with older people, families and representatives.
- Strong attention to detail across service agreements, care planning documentation and CRM records.
- Strong interpersonal and influencing skills.
- Rewarding work, within a supportive environment
- Professional development and career progression opportunities
- Competitive salary + salary packaging (with potential for increased take-home pay)
- Flexible, family friendly work culture
- Wellbeing initiatives and paid parental leave
- Employee assistance program (EAP) for you and close family members
- Enjoy access to Fitness Passport, helping you and your family stay active with heavily discounted access to hundreds of fitness and recreation venues
- Discounts on private health insurance, school holiday programs, car hire and much more!
- Open a high-interest savings account via our banking partner
- Join a place where diversity and inclusion lives, breathes and thrives.
At VMCH, we believe people should be seen and valued for who they are, not defined by the services they receive.
For more than a century, we have been part of Victorian communities, supporting people to live with purpose and connection. Led by our Catholic tradition, we recognise the inherent dignity and humanity of every person, their individuality, relationships, experiences and the contribution they make throughout their lives.
Across aged care, care at home, disability services, retirement living, specialist education and affordable housing, our role is to help people make their own choices, remain in control of their lives and stay connected to the people, places and communities that matter most to them.
Guided by our values of Love, Joy, Courage and Hospitality, more than 4,000 staff and volunteers support over 15,000 people across Victoria. Together, we create places of belonging where people are respected, included and empowered to live life on their own terms.
Please note successful applicants to this position will be required to provide evidence of relevant work permits or Australian residency, and the necessary screening checks. Kindly note we do not accept unsolicited resumes, emails and phone calls from Recruitment Agencies.
If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you.
For the latest VMCH roles, also visit https://careers.vmch.com.au/jobs/search
Journal
Only you can see this. Kept on this device, and in your account when you sign in.