Customer Service Representative

Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance! This is what Applied Canada stands for. Applied® is a leading value-added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities located across Canada and 650 Associates, Applied® supports the steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper, and transportation industries, just to name a few. In addition, Applied provides engineering, design and systems integration for industrial, fluid power, and flow control applications, as well as customized mechanical, fabricated rubber, fluid power, and flow control shop services.

We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Customer Service Representative at our Downsview, ON location.

The successful candidate will be responsible for:

• Inside Sales responsibilities and build ongoing relationships with customers
• Selection and conversion of mechanical, hydraulic, and fluid conveyance components
• Assisting with sourcing difficult to find products, and helping improve lead times
• Providing product identification, product interchanges and crossovers
• Maintaining up to date knowledge of the company’s service offerings
• Prospecting for new customers and demonstrate product benefits
• Ensuring accurate, timely order processing through the computerized order processing system
• Maintain up to date knowledge of company’s product and service offerings
• Maintain and encourage respectful and diplomatic relationships across the company
• Take personal responsibility for maintaining training requirements and professional development
• Perform other duties as assigned

Preference will be given to candidates who possess the following qualifications:

• 2 or more years of experience in customer service and/or sales
• Recent completion of a Technical Degree, Diploma or Certificate
• Self-motivated
• Enthusiastic and exhibits a positive attitude and desire to succeed
• Interest in customer satisfaction and desire to provide excellent service always
• Ability to multitask in a busy office environment while maintaining professionalism at all times
• Attention to detail
• Excellent communication skills – both written and verbal
• Analytical and problem-solving capability
• Computer literacy with focus on Word and Excel
• SAP experience would be an asset

You will be part of a stable and established company with consistently strong performance and growth. We encourage you to contribute fresh new ideas. Here is just some of what we have to offer:

• Competitive compensation and bonus opportunities
• Health, vision, and dental coverage, RRSP w/ company match
• Paid vacation, sick time, and company holidays
• Tuition reimbursement and opportunities for development
• Company supported community involvement opportunities

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.