Posted 11 days ago
Customer Service Representative
@ Staples Canada
Canada
Overview
Staples Canada is hiring a full-time Customer Service Representative for its Staples Professional business-to-business team. The role places customer orders, handles returns and invoicing issues, supports the E-Way online ordering platform, and records every customer contact. The posting asks for customer service and B2B experience, and states that a sitting desk role is expected.
Responsibilities:
- Place and track customer orders accurately
- Process product returns and correct invoicing issues
- Provide first-level support on the E-Way ordering platform
- Recommend complete product solutions and alternatives
- Record all customer contacts in the call tracking tool
Requirements summary:
- High school diploma or equivalent
- Previous customer service experience
- Previous business-to-business experience
- Proficient typing and familiarity with Windows
- Strong critical thinking and attention to detail
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · oraclecloud
- Employer posting date
- 2026-10-26
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Education | High school (required) |
| Perks mentioned | Retirement plan, Performance bonus, Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Staples Canada
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
At Staples Canada, we’re redefining what EASY means for today’s world. From tech to tools to expert support, we help Canadians crush their to-do lists and get back to what really matters. Whether you're working, learning, or doing a bit of both, we make it all feel effortless. We’re your dedicated partner in productivity – offering curated solutions, expert advice, and services that simplify the everyday, Staples is where smart meets streamlined. Headquartered in Richmond Hill, Ontario, Staples Canada has proudly served Canadians for over 30 years. With 11,000+ associates and nearly 300 stores, corporate offices, and distribution centres, we’re deeply rooted in communities from coast to coast. Explore more at www.staples.ca or follow us @StaplesCanada.
- LinkedIn followers
- 77,889
- People associated on LinkedIn
- 4,333
- Reported office locations
- 6 Staples Avenue, Richmond Hill, Ontario L4B 4W3, CA
- Other recorded names
- Staples Canada
- Staples
- Specialties
- Ink & Toner
- Paper
- Office Supplies
- School Supplies
- Cleaning & Facilities
- Technology & Electronics
- Mailing
- Shipping & Packing
- Small Business
- Arts & Crafts
- Tech Services
- and Tech Services
- Profile identifies a recruitment agency
- No
At Staples Canada, we’re redefining what EASY means for today’s world. From tech to tools to expert support, we help Canadians crush their to-do lists and get back to what really matters. Whether you're working, learning, or doing a bit of both, we make it all feel effortless. We’re your dedicated partner in productivity – offering curated solutions, expert advice, and services that simplify the everyday, Staples…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 10,001+ employees |
| Headquarters | Richmond Hill, Ontario |
| Organization type | Privately Held |
| Specialties | Ink & TonerPaperOffice SuppliesSchool SuppliesCleaning & FacilitiesTechnology & ElectronicsMailingShipping & PackingSmall BusinessArts & Crafts |
| Open jobs on Jobsy | 688 |
| View page |
Some of what you will do:
At Staples Professional, we’re committed to delivering exceptional service and building lasting relationships with our customers. As a Customer Service Representative (CSR), you will play a pivotal role in our success by ensuring that our customers’ product needs are met efficiently, and no sale is ever lost. In this role, you will foster trust with our customers by addressing their orders and inquiries with empathy, curiosity, and a solution-oriented mindset. You’ll work diligently to provide complete, end-to-end support for every customer interaction, always striving to minimize their effort and maximize their satisfaction. Your focus on delivering seamless experiences will not only resolve customer needs but also promote long-term loyalty to the Supreme brand.
Specifically, You Will:
- Offer win / win customer solutions to optimize benefits for customers and Staples.
- Support our sales partners to achieve their goals by making it easy for customers to interact with Customer Service.
- Place customer orders with precision to ensure seamless delivery. Proactively offer additional products as a “complete solution”.
- Provide solution-oriented product, pricing, and availability information. Leverage internal product specialists as necessary to support the sale process.
- Update customers on delivery and order status. Provide alternative product solutions if timelines don’t meet customer needs.
- Provide first level support for questions and issues regarding the use of E-Way (customer online ordering platform), including resolving E-way exception errors and processing E-way return requests.
- Encourage customers who don’t currently use the online ordering platform to do so and assist them in gaining access to the website.
- Process product / order return requests to allow for quick and accurate resolution for the customer.
- Correct invoicing issues for customers.
- Record all contacts in the customer call tracking tool to ensure proper and accurate information is available for reporting, analysis and insights.
- Communicate to customer service management all pertinent customer updates, system issues or any other barriers to providing exceptional customer service.
- Additional duties as assigned.
Some of what you need:
- High School Diploma or equivalent.
- Passionate about customer service. A customer-centric mindset.
- Proficient typing skills; familiar with Windows environment.
- Previous experience in customer service.
- Previous experience in Business-to-Business environment.
- Excellent critical thinking and problem-solving skills.
- Attention to detail and an ability to execute with precision.
- Comfortable with sitting at a desk for extended periods of time.
Some of what you will get:
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more...
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
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