Customer Service Representative

About Triple Eight Transport Inc.

Since 2006, Triple Eight Transport Inc. has grown into a trusted asset-based transportation provider, delivering Full Truck Load services across Western Canada and the Western United States. With terminals in Abbotsford, Calgary, and Edmonton, and our own fleet of reefers, heaters, and dry vans, we've built our reputation on safe operations, innovation, and service excellence — and, above all, on our people.

We believe great people drive great results. That's why we're building a workplace where employees are empowered to take ownership, share ideas, grow their skills, and build careers alongside our business.

Join Triple Eight, and you're not just taking a job — you're joining a team that works hard, supports one another, and shares a common goal: delivering exceptional value to our customers while always striving to do better.

If you're looking for a place to contribute, grow, and make a real impact, we'd love to hear from you.

The successful candidate must possess the ability to work independently in a fast-paced, challenging environment and have a high level of accuracy under those conditions. They must also have a strong sense of ownership and the ability to problem solve. The role also requires the ability to communicate effectively at a high level both internally and externally to ensure all information is translated correctly to all parties.

Responsibilities include:

• Processes and inputs all customer orders, generates work orders and checks orders for special requests.
• Corresponds and communicates with customers over the phone and email to meet their needs and ensure they receive an exceptional customer service experience. Responds to all inquiries via email/phone in a timely and professional manner.
• Schedules inbound or outbound customer appointments and communicates expected lead times and special accommodations.
• Responds to all inquiries via email or phone in a timely and professional manner.
• Liaising with facility and in house operations teams through effective communication to coordinate shipments and provide exceptional service to customers in a timely manner.
• Ensures proper invoicing of accounts by identifying all services performed so they can be communicated to billing department.
• Anticipates and prevents delays or other things that can adversely affect the customer.
• Keeps customers informed about the status of pending actions and inquiries about customer satisfaction to ensure consistent level of service targets are being achieved.
• Ensures proper invoicing of accounts by identifying all services performed so they can be communicated to central billing.
• Liaises with the customer to address any damages or returns (OS&D). Investigate and complete relevant paperwork.

Our ideal candidate will possess the following qualifications:

• Works effectively as a part of a team
• Excellent problem-solving skills
• Must have reliable Transportation
• Proven team player with ability to align position goals with corporate strategic goals
• Proven strength in communication and relation building
• Minimum of 2 years of experience in a dispatch or planning role required
• Minimum of 1 year of customer service experience would be an asset
• Some post-secondary education is an asset
• Strong time management skills with the proven ability to multitask
• Strong work ethic and superior attention to detail
• Strong knowledge of Microsoft Office
• Must be legally allowed to work full time in Canada

Why choose Triple Eight Transport Inc.?

• State of the art facility
• Regular company lunches for special events
• Annual Summer Corporate team building event
• Annual Winter Holiday party with amazing prize draws rewarding our valuable team because our people are important to us!
• Opportunities for growth within the company as we continue growing
• Our open door policy shows we value communication and building strong, meaningful relationships across our workplace
• Competitive wage and vacation packages
• Very competitive Extended Health Benefits package for full time employees

Shift: 7:00AM - 4:00PM

Building a Fair and Inclusive Hiring Process

Every application matters to us, and we thank you for taking the time to apply. Given the volume of applications we receive, only candidates moving forward will be contacted directly — but know that your interest in Triple Eight doesn't go unnoticed.

Equal Opportunity, By Design

Hiring decisions at Triple Eight are grounded in qualifications, experience, skills, and business need — nothing else. We actively welcome applicants from all backgrounds, and our recruitment practices are built to align with human rights and employment legislation, free from discrimination at every step.

Accommodation, Made Simple

If you require accommodation at any point in the recruitment process, just tell us. Our Recruitment team will work with you directly to understand what you need and provide the right support — handled with discretion and respect for your privacy.

Where AI Fits In

AI tools are part of how people prepare and learn today, and we're comfortable with that — use them freely to research, prepare, and get ready ahead of time. That said, once you're in front of us — interviews, assessments, case studies, technical evaluations — we want to see you: your thinking, your judgment, your experience. AI-generated or real-time AI assistance isn't permitted during these stages unless we've explicitly said otherwise.