Posted 2 months ago
Customer Service Representative
@ Durabuilt Windows & Doors
Calgary, Alberta
Overview
Durabuilt Windows & Doors is hiring a full-time Customer Service Representative to act as the liaison between customers and the company. The role handles complaints, orders, billing, cancellations and warranty questions, split about evenly between customer service and administration in Salesforce, Field Service Lightning and CX systems. At least two years of customer service experience is required.
Responsibilities:
- Act as main point of contact for customer service inquiries
- Handle warranty and non-warranty questions by email, phone and Connect You
- Create service orders, order parts and schedule appointments
- Create quotes, collect payments and prepare invoices
- Compile customer satisfaction reports
Requirements summary:
- 2+ years customer service experience
- High school diploma or GED
- Call center experience is an asset
- Strong English communication skills, verbal and written
- Proficiency in Outlook, Word, Excel and PowerPoint
Tools & skills
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-09-14
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Durabuilt Windows & Doors
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
All about you.
Full company description
Durabuilt Windows & Doors has been recognized as the #1 ENERGY STAR® certified window and door manufacturer in Canada - a distinction earned through an unwavering commitment to energy performance, product quality, and innovation. The Durabuilt story started over 35 years ago with a family of entrepreneurs and their dedicated team. Together they turned a small window and door shop into one of the largest privately held manufacturing companies in Western Canada. Hard work, dedication and above all else a customer-focused attitude, has shaped Durabuilt into the company it is today. Durabuilt celebrates hard work, innovation and business growth, all while maintaining a spot on Canada’s Best Managed Companies list since 2012. It’s not just Durabuilt’s innovative mindset and design that places us on this list, it is also our people! Our Core Values 30 Years Built On Values - Durabuilt values the importance of a positive employee experience and company brand. This is reflective in how we provide an exceptional experience to all our consumers, dealers, builders, and commercial clientele. INNOVATIVE. Think ahead to stay ahead. Constant improvement. Small things matter. DRIVER. Stay hungry and act with urgency. Think and move quickly. OWNERSHIP. No excuses. 100% accountability. Act responsibly. Stay committed. Stay lean. CARING. For employees, partners and community. Show respect and remain humble. INDIVIDUAL. We work with great people and expect a lot from them. We challenge each others ideas openly. We value diversity in people and ideas. Durabuilt understands that our employees are the key to our 30 year success and know it is our talent that will support future growth! We are confident that as part of the Durabuilt family, you will discover an organization that believes in teamwork, accountability, and growth. In return, we are committed to providing you with an opportunity to share your skills and strengthen your core competencies.
- LinkedIn followers
- 16,130
- People associated on LinkedIn
- 345
- Reported office locations
- 10920 - 178th Street, Edmonton, AB T5S 1R7, CA
- 72 Durand Rd, Winnipeg, Manitoba R2J, CA
- 6027 79 Ave SE, Calgary, Alberta, CA
- 1350 39 St N, Lethbridge, Alberta T1H 5L8, CA
- 3247A Millar Avenue, Saskatoon, Saskatchewan S7K 5Y3, CA
- 8605 Argyll Rd NW, Edmonton, Alberta, CA
- Business categories
- Construction
- Building Material
- Manufacturing
- Other recorded names
- Durabuilt Windows & Doors
- Specialties
- PVC / Vinyl Windows
- Hybrid Windows- Aluminum / PVC
- Tri-Brid Windows- Aluminum / PVC / Wood
- Exterior Door Systems
- fiberglass windows
- and installation services
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Durabuilt Windows & Doors has been recognized as the #1 ENERGY STAR® certified window and door manufacturer in Canada - a distinction earned through an unwavering commitment to energy performance, product quality, and innovation. The Durabuilt story started over 35 years ago with a family of entrepreneurs and their dedicated team. Together they turned a small window and door shop into one of the largest privately…
| Field | Value |
|---|---|
| Industry | Building Materials |
| Company size | 501-1,000 employees |
| Headquarters | Edmonton, AB |
| Organization type | Privately Held |
| Year founded | 1988 |
| Specialties | PVC / Vinyl WindowsHybrid Windows- Aluminum / PVCTri-Brid Windows- Aluminum / PVC / WoodExterior Door Systemsfiberglass windowsand installation services |
| Open jobs on Jobsy | 22 |
| View page |
Our values are at the core of everything we do!
- Innovative. Think ahead to stay ahead.
- Driver. Stay hungry and act with urgency.
- Ownership. No excuses. 100% accountability.
- Caring. For employees, partners and community.
- Individual. We work with great people and expect a lot from them.
We are one of Western Canada’s largest window and door manufacturers servicing consumers, contractors and retailers. Established in 1988 and headquartered in Edmonton, Alberta, it’s not just Durabuilt’s innovative manufacturing and design that places us on the list of Canada’s Best Managed Companies – it’s also our people.
Objective of Position
Act as a liaison between customers and the company. Assist with complaints, orders, errors, account questions, billing, cancellations, and other inquiries.
Accountabilities
50% - Customer Service
- Act as the main point of contact for all customer service inquires.
- Address customer and homeowner warranty and non-warranty questions and concerns daily via email, phone, and Connect You.
- Document quality cases and ensure resolution with Corporate Business Units.
- Manage and develop chargeable service opportunities.
- Take payment information and other pertinent information such as address and phone numbers.
- Compile reports on overall customer satisfaction.
- Handle changes in policies or renewals.
- Educate customers in solving service concerns over the phone when possible.
- Create quotes for chargeable service items and collect payments.
- Address customer and team member communication in a timely and professional manner.
- Collaborate with internal business partners and departments.
- Participate in training and development activities to expand product/industry knowledge.
50 % - Administration
- Fully educated on Sales Force / CX / Field Service Lightning processes and systems to support service.
- Administration of service concerns from cases, to order creation, to ordering of parts, scheduling, and management of Service Module.
- Responsible for scheduling service appointments pre- and post-possession.
- Differentiate service issues into chargeable warranty and non-warranty items.
- Interact with CX Manager with performance management of all outstanding service work orders.
- Work with accounts department to create invoices upon job completion.
- Provide support to service as required by customer demand.
Competencies
Ability to multitask, organize your time, meet multiple deadlines, and assimilate new information quickly.
- Strong attention to detail and follow up skills to ensure information is complete and accurate.
- Troubleshooting abilities to analyze problems and provide solutions.
- The ability to handle and resolve escalated inquiries and issues.
- Communicate effectively in English both verbal and written.
- High comfort level working in a fast-paced team environment that is constantly changing.
- Proactive and able to assimilate new information quickly.
- Ability to work independently, require little day-to-day oversight and work as part of a team.
Education
- High School Diploma OR GED.
Experience / Capabilities
- 2+ years’ customer service experience.
- Call center experience is an asset.
- Equivalent experience will be considered.
- Mechanically inclined.
- Communicate effectively in English both verbal and written.
- Troubleshooting abilities to analyze problems and provide solutions.
- Ability to multitask, organize your time and meet multiple deadlines.
- The ability to handle and resolve escalated inquiries and issues.
- High comfort level working in a fast-paced team environment that is constantly changing.
- Proactive and able to assimilate new information quickly.
- Ability to prioritize your daily work and organize yourself to meet multiple deadlines and meet customer needs.
- Intermediate to advanced proficiency in computer skills in Outlook, Word, Excel, PowerPoint
Send Us Your Resume
We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation or faith. Thank you to all those apply and those who are short-listed will be contacted.
Thank you for applying!
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