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KittySpout
5+ YOECandidates need 5-6+ years in retention or lifecycle at DTC brands, including leading retention at a subscription brand doing $30-50M+ a year. They must be hands-on with Klaviyo and Loop or similar tools, have led a retention and customer experience team, and have managed agencies. Fluent English is required.
Klaviyo, Loop, Shopify, Amazon, Chewy
Nextiva: The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone.
6+ YOECandidates need 6+ years of SaaS product management, including customer-facing products. They should know customer service or contact center workflows and be comfortable leading cross-functional teams and using data and AI tools.
AI-enabled tools
Jobgether
5+ YOECandidates need 5+ years implementing or managing CX, customer support or customer success platforms, and experience leading technology rollouts. Hands-on work with AI customer service tools such as Fin is strongly preferred, and candidates must be eligible to work in Canada without sponsorship.
Fin, Zendesk, Salesforce Service Cloud, Planhat, ChurnZero
Jobgether
5+ YOECandidates need a bachelor's degree or equivalent experience and at least 5 years in customer insights, BI or analytics. They need strong survey research skills, hands-on Qualtrics experience, predictive modelling and segmentation skills, and the ability to explain findings to technical and non-technical audiences.
Qualtrics, Power BI, Tableau, Qlik, Spotfire, SQL
GitLab: GitLab Duo Agent Platform provides AI agents that automate tasks across the software lifecycle.
Candidates need production software experience, daily use of coding agents, and experience building LLM-based tools such as MCP servers and agent loops. Strong Python (FastAPI or Flask) and TypeScript (Vue or React) skills, plus hands-on AWS, Terraform and Docker experience, are required.
Claude Code, GitLab Duo, Terraform, Docker, AWS, Salesforce
Greater Toronto Airports Authority: The Greater Toronto Airports Authority (GTAA) manages and operates Toronto Pearson International Airport, Canada’s largest and busiest airport.
5+ YOECandidates need at least five years in customer service, relationship management or client engagement, with airport or airline experience an asset. They should have strong project, stakeholder and writing skills, and the ability to obtain and keep a Transportation Security Clearance.
Microsoft Outlook, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, ACI ASQ, Skytrax
Alithya
5+ YOEDiplôme universitaire en design d'interaction, design de service, UX ou domaine connexe; Au moins 5 ans en expérience client ou design de service, ou 7 ans en UX; Expérience en recherche centrée sur l'humain et analyse q
Figma, Miro, Microsoft 365
Insight Global: Insight Global is an international talent and consulting company that delivers business outcomes in an ever-changing world.
Candidates need experience leading CCaaS and contact centre solutions, especially Genesys Cloud CX, and overseeing technical architecture and integrations. They also need Agile or Scrum delivery experience, cloud security and compliance knowledge, and strong communication and stakeholder management skills.
Genesys Cloud CX
1Password
6+ YOECandidates need 6+ years in program management, operations or a related field, including customer-focused programs. They need to lead complex cross-functional initiatives, influence without formal authority, and communicate clearly with executives. Experience using AI tools to improve planning and workflows is required.
Asana, Notion
Mercor
Candidates need to be native or fluent French Canadian speakers who can make clear phone calls with good audio quality. They must be available to start immediately and reliable for the full 3-day commitment.
Bilingualism, Research, Work independently
16 companies