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First seen by our source: 2 hours ago

Customer Service Representative

@ International Customer Care Services Inc.

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Woodbridge, Ontario

Full-time
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SIGNALS

Overview

International Customer Care Services Inc. is hiring a full-time Customer Service Representative to respond to customer inquiries by phone, email and chat, document accounts in CRM systems, and meet performance KPIs. The posting requires a high school diploma or GED, with 1+ year of customer service experience an asset. Pay is $17.95 per hour with paid time off, extended health care and free parking.

Responsibilities:

  • Respond to customer inquiries by telephone, email and chat
  • Document inquiries, resolutions and follow-up in CRM databases
  • Escalate requests to the appropriate department
  • Research answers to customer questions
  • Grow customer accounts through retention strategies

Requirements summary:

  • High school diploma or GED required
  • 1+ year of customer service experience (asset)
  • Call center or inbound/outbound call experience (asset)
  • Excellent interpersonal and communication skills
  • Ability to prioritize tasks and manage time
  • Basic computer skills in software and web applications

Tools & skills

CRM databaseweb-based applications
Source and dates

Source type not verified · apify-linkedin

Employer posting date
Not provided
First seen by our source
2026-11-14
Source record updated
2026-11-14

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Hours per week40 (estimated)
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
EducationHigh school (required)
Perks mentionedGenerous paid time off, Transit support

Summary and details written by AI from the posting; the employer’s posting is the authority.

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International Customer Care Services Inc.

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FieldValue
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Job description

ICCS is currently looking for Customer Service Representatives who enjoy helping people, solving problems, and being part of a supportive, fast-paced team. This role is ideal for someone who takes pride in delivering a positive customer experience and communicating with clarity and care.

At ICCS, our Customer Service Representatives play a key role in supporting our clients and their customers every day. We offer a collaborative work environment, meaningful training, and opportunities to grow. What We do:

  • Respond to customer inquiries and requests via telephone, email, and chat in a timely manner.
  • Update customer accounts by documenting all inquiries, requests, resolutions, and follow-up tasks on CRM databases.
  • Escalate inquires and requests as necessary to the appropriate department/person as per outlined guidelines.
  • Display a courteous and empathetic attitude to all customers.
  • Perform research to answer customer inquiries and requests.
  • Grow existing customer accounts through exceptional customer service and effective retention strategies.
  • Meet quantitative performance metrics (KPIs) as outlined.
  • Qualifications:High school diploma or GED required.
  • 1+ year of customer service experience (Asset).
  • Experience working with inbound/outbound calls or call center experience an asset.
  • Excellent interpersonal and communication skills.
  • Demonstrated ability to prioritize tasks and manage time efficiently.
  • Basic computer skills in various software and web-based applications.
  • Benefits:Full Time Permanent & Paid time off
  • Extended health care
  • Free parking
  • Hourly pay: $17.95
  • Excellent location well connected to highways and with access to public transport

ICCS is an Equal Opportunity Employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Interested applicants may apply by emailing us your resume at: [email protected]

You can learn more about ICCS here: www.iccs.global

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