Customer Service Representative

Client Overview
Our client is a leading provider of natural gas utility services across Ontario and Quebec, partnering with major energy organizations to deliver field operations, infrastructure services, emergency response, and customer-focused solutions. Driven by safety, operational excellence, and continuous improvement, the organization plays a critical role in connecting communities to safe and reliable energy.

Role Overview
The Work Management Administrator is dedicated to delivering exceptional service through accurate data entry, correspondence management, and database record maintenance. This role involves communicating with customers and utility partners while upholding data accuracy and operational integrity.

Advantages
Key Competencies & Physical Requirements
High attention to detail with strong analytical and problem-solving abilities.

Excellent verbal and written communication skills for cross-functional collaboration with staff, management, and clients.

Ability to multitask, prioritize high-volume workloads, and meet strict deadlines in a fast-paced environment.

High degree of adaptability to policy changes, evolving workflows, and mandatory/voluntary overtime.

Compensation & Benefits
Hourly Rate: $20.25 / hour (with compensation review following probation)

Capability to work both independently with minimal supervision and collaboratively within a team.

Willingness to sit for extended periods during shift.

Transport & Logistics Requirement
Must possess a valid driver’s license and access to reliable independent transportation (location in Mississauga L5T 2H7 is inaccessible via public transit).

Responsibilities
Key Responsibilities
Service Scheduling: Receive, process, and schedule requests for residential and commercial services; issue correspondence per predetermined schedules.

Communication & Coordination: Maintain regular and consistent communication with field Technicians, customers, and utility partners to investigate and resolve documentation or scheduling errors.

Work Order Review: Review work orders for accuracy, completeness, proper coding, and seamless information transfer across systems.

Tracking & Reporting: Track work assignment statuses and provide routine progress reports to leadership.

Records Integrity: Maintain precise, updated filing and correspondence systems to preserve record accuracy.

Multitasking & Problem Solving: Utilize multiple Windows applications simultaneously to verify customer details, perform root-cause analysis, and deliver timely resolutions.

Quality & Compliance: Conduct standard quality reviews and adhere strictly to established Quality Management System (QMS) processes.

Continuous Improvement: Identify areas for operational optimization aligned with strategic organizational goals.

Special Projects: Assist with department initiatives and other duties as assigned by leadership.

Qualifications
Requirements & Qualifications
Education & Experience
Education: Post-secondary diploma in Business Administration, DCS / DEC, or equivalent education required.

Experience: 1–2 years of administrative, customer service, or call center experience (office environment preferred).

Technical Skills: Strong working knowledge and experience with Microsoft Office applications (Excel, Outlook, Teams, etc.).

Summary
Core Duties
Scheduling & Dispatch: Process service requests and coordinate directly with field technicians and customers.

Data Management: Audit work orders for accuracy, maintain database integrity, and update tracking systems.

Correspondence & Resolution: Resolve workflow/coding errors and investigate service issues across multiple Windows applications.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.