Customer service representative

SUMMARY DESCRIPTION

A premier, fast-growing Canadian distributor recognized for its exceptional workplace culture is currently seeking two permanent professionals to fill the role of Customer Service Representative in Laval.

By joining this dynamic team in Laval, you will step into an environment fueled by positive change and a welcoming atmosphere. Working under the guidance of a newly appointed director known for his supportive, structured, and attentive management style, you will act as a key pillar for our business clientele. If you are looking for a stable Customer Service Representative position within an organization that deeply values employee well-being, this opportunity located in Laval is the perfect next step for your career.

Advantages
ADVANTAGES

Permanent full-time position with a 35-hour workweek, offering an advantageous hourly rate compared to standard schedules.
Flexible hybrid work model requiring only 2 mandatory days per week at the office in Laval.
Year-round Friday perk allowing team members to finish at 1:00 PM (on a rotating team schedule).
Target base salary around $50,000 per year, open to discussion based on overall experience.
Group RRSP with employer matching contributions up to 3%.
3 weeks of vacation from your first year, with an exclusive option to purchase or negotiate up to 2 additional vacation weeks for Year 1.
5 additional personal days off per year.
Comprehensive group insurance, employee assistance program (EAP), and telemedicine services.
Annual product allowance of $250 for company goods.

Responsibilities
RESPONSIBILITIES

Manage and process a high volume of B2B customer orders received via email and inbound phone calls.
Respond promptly to customer inquiries, handle order tracking, and coordinate resolutions for backordered products.
Resolve customer complaints with professionalism and manage the end-to-end merchandise return process.
Rigorously maintain and organize the department's shared email inbox to ensure a seamless and efficient workflow.
Navigate and enter transactional data daily within the SAP system.

Qualifications
REQUIRED QUALIFICATIONS

Prior professional experience in customer service within the distribution, food, or manufacturing industries.
Fully bilingual in French and English (a minimum functional level of 7/10 is required to confidently communicate with out-of-province clients in Ontario and the Maritimes).
Comfortable managing a fast-paced environment with a high volume of simultaneous calls and emails.
Strong resourcefulness, autonomy, and excellent teamwork skills suited for a shared office environment.
Prior experience or familiarity with SAP software is considered a major asset (a comprehensive 1-month onboarding training is provided on-site).

Summary
INSTRUCTIONS TO APPLY
Are you ready to take on this challenge and join an organization where your daily contribution makes a real impact? Send your resume today to Elisabeth at the following email address: [email protected]. Our selection process is fast-tracked and features a single-round interview to help you get started as soon as possible.

REFERRAL INVITATION
Do you know a talented individual who matches this profile? We warmly invite you to share this opportunity with them or forward their contact details to us. As part of our referral program, a highly competitive referral bonus may be awarded to you if your recommended candidate is successfully hired for the position. Help us connect with top talent!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.