Posted 2 months ago
Customer Service Representative
@ Ardene
Laval, Quebec
Overview
Ardene is hiring a full-time Customer Service Representative on a 12-month temporary contract, working 9 AM to 5 PM at its Laval head office. The role answers customer emails, calls and inquiries across channels, and acts as the brand representative for over 300 stores across North America. The posting requires perfect English and French, and office presence five days a week with weekend work during busy periods.
Responsibilities:
- Répondre aux courriels, appels et demandes des clients chaque jour
- Identifier les besoins des clients et y répondre selon les processus établis
- Collaborer avec les départements internes pour assurer le suivi des clients
- Soutenir le service de commerce électronique pendant les périodes achalandées
Requirements summary:
- Bilinguisme parfait en français et en anglais, à l'oral et à l'écrit
- Expérience en environnement de vente au détail rapide ou en centre d'appels
- Excellentes habiletés de communication verbale et écrite
- Maîtrise de Microsoft Word et Excel, bonne dactylographie
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-09-11
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-11-01
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French, Spanish |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Ardene
| Field | Value |
|---|---|
| Open jobs on Jobsy | 254 |
WHO WE ARE:
We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM.
Results driven, the Customer Service Representative provides flawless customer service to all inquiries received through our different channels.
The Customer Service Representative supports the organization’s efforts to ensure full satisfaction of its customers by providing and processing information in response to inquiries, concerns and requests about products and services, with professionalism and courtesy.
Reporting to the Customer Service Manager, the Customer Service Representative's main responsibilities include, but are not limited to:
- Acts as the main company and brand representative of Ardene for over 300+ stores across North America;
- Responds to customer emails, calls and inquiries on other platforms, daily;
- Identifies customer’s needs and reacts accordingly following established processes;
- Collaborates with different internal departments to ensure all customer’s needs are taken care of and follows brand guidelines;
- Assists the e-commerce department during peak periods;
- Other tasks as required.
WHAT YOU’LL NEED:
- Must be perfectly bilingual (English and French), written and spoken. Knowledge of Spanish is an asset;
- Experience working within a fast paced retail, sales and/or call center environment;
- Exceptional verbal and written communication skills;
- A positive attitude and a customer focused approach;
- Strong computer skills including knowledge of Microsoft Office (Word, Excel) as well strong typing skills;
- Comfortable with assessing customer needs over the phone and via email;
- Good interpersonal skills and an ability to work independently and in a team environment;
- Strong leadership skills and able to deliver results;
- Ability to multitask and perform in fast paced an sensitive situations.
- Available to work from Ardene's Head office in Laval, 5 days per week (Monday to Friday).
- Willingness to work on weekends during busy periods.
Journal
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