Posted 29 days ago
Customer service representative
@ Birchwood Automotive Group
Winnipeg, Manitoba
Overview
Birchwood Automotive Group is hiring a customer service representative for its Contact Centre, handling inbound and outbound calls, texts and emails in a fast-paced, high-volume role. The work involves collecting customer information across multiple systems and booking appointments against targets. Full-time, Monday to Friday, 9:00 am to 5:30 pm, with a benefits package, RRSP matching and bonus or commission incentives in many roles.
Responsibilities:
- Handle inbound and outbound calls, texts and emails
- Collect customer information across multiple computer systems
- Book customer appointments and meet targets
- Deliver high-quality customer service in a high-volume environment
Requirements summary:
- Proven customer service and communication skills
- Highly organized, able to prioritize urgent matters
- Comfortable using technology daily
- Valid driver's licence, clean driving record and own transportation required
- Call centre experience preferred
- Automotive industry knowledge is an asset
Tools & skills
Benefits mentioned
Source and dates
Job-board feed · jobillico
- Employer posting date
- 2026-10-08
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-28
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 37.5 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Driver’s licence | required, own vehicle |
| Perks mentioned | Generous paid time off, Performance bonus, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Birchwood Automotive Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Experience is Everything.
Full company description
Birchwood is Manitoba's largest network of automotive retailers. With 24 dealerships carrying 22 brands, 3 collision repair facilities and 4 credit locations, Birchwood is here to help you buy, sell, or service your vehicle. Experience a complete automotive lifecycle, with Birchwood.
- LinkedIn followers
- 7,285
- People associated on LinkedIn
- 501
- Reported office locations
- 35D-3965 Portage Avenue, Winnipeg, Manitoba R3K2H7, CA
- Other recorded names
- Birchwood Automotive Group
- Specialties
- Automotive Retail Sales
- Automotive Service
- Automotive Parts
- and Automotive Collision Repair
- Profile identifies a recruitment agency
- No
Birchwood is Manitoba's largest network of automotive retailers. With 24 dealerships carrying 22 brands, 3 collision repair facilities and 4 credit locations, Birchwood is here to help you buy, sell, or service your vehicle. Experience a complete automotive lifecycle, with Birchwood.
| Field | Value |
|---|---|
| Industry | Motor Vehicle Manufacturing |
| Company size | 1,001-5,000 employees |
| Headquarters | Winnipeg, Manitoba |
| Organization type | Privately Held |
| Year founded | 1963 |
| Specialties | Automotive Retail SalesAutomotive ServiceAutomotive Partsand Automotive Collision Repair |
| Open jobs on Jobsy | 50 |
| View page |
Reporting Relationship: This position reports directly to the Contact Centre Manager.
Job Summary: The Customer Service Representative is a key member of Birchwood's Contact Centre, providing exceptional customer service by handling inbound and outbound phone calls, text messages, and emails. This is a fast-paced, high-volume call centre role where you'll be expected to accurately collect customer information while using multiple computer systems at the same time. Success in this role requires strong communication skills, the ability to multitask while speaking with customers, and the motivation to consistently achieve appointment booking targets while maintaining a high level of customer service.
Shift Details: Monday - Friday 9:00 am-5:30 pm
Qualifications:
• Proven customer service and communication skills
• Highly organized with the ability to prioritize and execute urgent matters
• Comfortable leveraging technology for most daily activities
• Knowledge of the automotive industry is an asset
• Previous call center experience preferred
• Valid driver's license, clean driving record, and own transportation to work are required as the location is not on a bus route
What Birchwood Can Offer You:
• Competitive compensation - in addition to salary, many roles have bonus and commission incentives that reward you for success
• Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance - with flex plan options
• RSP Matching program - Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
• Employee referral bonus program - refer your friends to Birchwood and receive a referral bonus
• Career development opportunities & internal promotions
• Learning & development opportunities
• Wellness program
• Corporate discounts & group savings plan
• Volunteer program - Dollars for Doing
• Company events - Birchwood Bucks, Circle of Excellence, holiday parties
Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.
Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: [email protected]
APPLY NOW Birchwood Department Call Centre Employment Type Full Time APPLY NOWJournal
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