Posted 2 months ago
Customer Service Representative
@ Altasciences Company Inc
Montréal, Quebec
Overview
Altasciences Company Inc is hiring a full-time Customer Service Representative in Montreal to give prospective clinical trial participants preliminary study information and pre-screen their initial eligibility. The work covers inbound calls and web applications, scheduling screening appointments, and updating participant records. The posting states weekday evening and weekend day shifts, on-site work, and a benefits package.
Responsibilities:
- Répondre aux appels et aux demandes en ligne des participants
- Fournir des informations sur les essais cliniques
- Vérifier l'admissibilité et planifier les rendez-vous de sélection
- Mettre à jour les dossiers des participants dans le logiciel de gestion
Requirements summary:
- Diplôme d'études secondaires requis
- Expérience en service à la clientèle dans un centre d'appels
- Excellente communication en français et en anglais
- Connaissance de la recherche clinique et des termes médicaux un atout
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-09-17
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-22
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | High school (required), College diploma (preferred) |
| Perks mentioned | Generous paid time off, Retirement plan, Performance bonus, Wellness, Transit support, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Altasciences Company Inc
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Quicker go/no-go decisions with integrated preclinical, clinical, bioanalytical, manufacturing, and CRO services.
Full company description
Outsourcing made easy with a one-stop solution to early-phase drug development. We are an integrated drug development solution company, offering pharmaceutical and biotechnology companies a proven, flexible approach that removes the need for multiple service providers during the early stages of drug development. Whether for one study or an end-to-end program, we help you reach critical decision-making milestones sooner by improving speed and ease from lead candidate selection to clinical proof of concept, and beyond. When partnering with Altasciences, you can experience up to 40% in time savings thanks to our integrated, one-stop solution offering. We strive to create a true partnership with our clients, our partners, and our colleagues that enables a mutually supporting relationship built on a combination of excellent science and solid communication. Helping sponsors get better drugs to the people who need them, faster, for over 30 years. Our full-service offering is always tailored to your specific research needs: - Preclinical research - Clinical pharmacology - Drug formulation - Manufacturing and analytical services - Bioanalysis - Program management - Medical writing - Biostatics - Data management - And so much more!
- LinkedIn followers
- 43,874
- People associated on LinkedIn
- 1,911
- Reported office locations
- 575 Boulevard Armand-Frappier, Laval, Quebec H7V 4B3, CA
- 1200 Avenue Beaumont, Montreal, Quebec H3P 3P1, CA
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- Business categories
- Health Care
- Medical Device
- Wellness
- Biotechnology
- Medical
- Other recorded names
- CareAbout
- Altasciences
- Specialties
- Clinical Research
- Clinical Trials
- Phase I-II
- Human Abuse Liability & Abuse Potential
- Early Cardiac Safety & TQT
- Biosimilars
- Bioanalytical Laboratory
- Analytical Services
- Toxicology Study
- CDMO
- Safety Pharmacology
- Preclinical Study
- GLP / Non-GLP Study
- IND-Enabling
- NDA Submission
- LCMS and LBA
- Small and Large Molecule Bioanalysis
- Research Support Services
- Medical Writing
- Clinical Project Management
- and Pharmaceutical Manufacturing
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Outsourcing made easy with a one-stop solution to early-phase drug development. We are an integrated drug development solution company, offering pharmaceutical and biotechnology companies a proven, flexible approach that removes the need for multiple service providers during the early stages of drug development. Whether for one study or an end-to-end program, we help you reach critical decision-making milestones…
| Field | Value |
|---|---|
| Industry | Research Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Laval, Quebec |
| Organization type | Privately Held |
| Year founded | 1995 |
| Specialties | Clinical ResearchClinical TrialsPhase I-IIHuman Abuse Liability & Abuse PotentialEarly Cardiac Safety & TQTBiosimilarsBioanalytical LaboratoryAnalytical ServicesToxicology StudyCDMO |
| Open jobs on Jobsy | 28 |
| View page |
About The Role
The Customer Service Representative provides prospective participants with preliminary clinical trial information and details about the organization. This role is responsible for conducting pre‑screening activities to assess initial eligibility for clinical trial participation. The Customer Service Representative ensures that all tasks are performed in accordance with study protocols, Good Clinical Practices (GCP), and Standard Operating Procedures (SOPs).
What You'll Do Here
Provide prospective participants with introductory information about clinical trials, including study expectations, visit requirements, and organizational details.
Answer questions from participants and guide them through the initial steps of the recruitment process.
Answer in-coming calls and internet applications/web submission forms from clinical trial participants
Contact past/potential participants to provide upcoming clinical trial information and determine eligibility.
Maintain a professional and welcoming demeanor to support a positive participant experience.
Schedule screening and/or other clinical trial related appointments.
Update participant management software with participant information (ex. demographics and medical history).
Ensure the confidentiality of clinical trial participants and sponsors is respected.
May confirm participant statuses or results.
Ensure timely communication of any issues/questions to the appropriate department throughout participation in studies.
Proactively communicate issues and/or problem resolutions to departmental supervisors and managers.
Identify recurring eligibility challenges or frequently asked questions and provide feedback to the team.
What You'll Need to Succeed
High School Diploma required; college degree and related work experience preferred.
Previous experience in customer service call center
Excellent communication French and English
Knowledge of clinical research and medical terms an asset
Altasciences strives to provide a French working environment for its employees in Quebec. Although as part of its francization program has taken all reasonable steps to avoid imposing the above-mentioned requirement. Fluency in English is an essential requirement for the position of Customer Service Representative including, but not limited to, for the following reasons:
The requirement to have study protocols, designs and clinical research documents written and documented in English as required by industry regulatory agencies.
What We Offer
Schedules are in these time slots : Monday to Friday from12PM to 8PM, Saturday and/or Sunday from 9AM to 5PM.
On-site at our Montreal location (1100 av. Beaumont)
Free-parking for employees
In front of Métro Acadie
Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives both at and outside of work.
Altasciences' Benefits Package Includes:
Health/Dental/Vision Insurance Plans
401(k)/RRSP with Employer Match
Paid Vacation and Holidays
Paid Sick and Bereavement Leave
Employee Assistance & Telehealth Programs
Altasciences' Incentive Programs Include:
Training & Development Programs
Employee Referral Bonus Program
Annual Performance Review
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