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First seen by our source: 25 days ago

Customer Service Representative

@ Arsenault

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Edmonton, Alberta

1+ years experience
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SIGNALS

Overview

Arsenault is hiring a Customer Service Representative to manage high volumes of tickets and calls, assess customer needs, resolve complaints and provide general administrative support. The role requires one year of customer support experience and an asset in Zendesk and eCommerce or shipping.

Responsibilities:

  • Manage large volumes of tickets and calls
  • Identify and assess customer needs
  • Handle complaints and follow up to resolution
  • Provide accurate information and general administrative support

Requirements summary:

  • 1 year of proven customer support experience
  • Strong phone and active listening skills
  • Excellent communication and presentation skills
  • Shipping or eCommerce experience preferred
  • Zendesk experience an asset

Tools & skills

Zendesk
Source and dates

Source type not verified · manatal

Employer posting date
Not provided
First seen by our source
2026-10-12
Source record updated
2026-10-12

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Experience1+ years
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Arsenault

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FieldValue
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Job description

Job description

Job Responsibilities include:

  • Effectively manage large amounts of Tickets & Calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods / tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • General administrative support

Requirements / Experience:

  • 1 year of proven customer support experience
  • Shipping, eCommerce business experience preferred
  • Experience of working on Zendesk will definitely be an asset
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt / respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

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