Posted 2 months ago
Customer Service Representative
@ Reliable Staffing
Brampton, Ontario
Overview
Reliable Staffing is hiring a full-time Customer Service Representative for a fast-paced 3PL operation. The role handles customer inquiries by phone and email, provides shipment updates, and coordinates with dispatch, operations and carriers. The posting asks for 3+ years of logistics customer service experience.
Responsibilities:
- Primary contact for customer calls and emails
- Provide shipment updates and order status
- Enter and manage data in TMS
- Coordinate with dispatch, operations and carriers
- Resolve issues and support billing and documentation
Requirements summary:
- 3+ years customer service in logistics or 3PL
- TruckMate experience is an asset
- Strong communication and attention to detail
- Proficient in Microsoft Office
- Ability to multitask and meet deadlines under pressure
Tools & skills
Source and dates
Source type not verified · manatal
- Employer posting date
- 2026-09-14
- First seen by our source
- 2026-10-12
- Source record updated
- 2026-10-12
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Reliable Staffing
| Field | Value |
|---|---|
| Open jobs on Jobsy | 68 |
Seeking a detail-oriented and proactive Customer Service Representative (CSR) to support daily operations in a fast-paced 3PL environment. Responsible for handling customer inquiries, tracking shipments, coordinating internally, and ensuring accurate, efficient service.
Key Responsibilities
- Act as primary contact for customer inquiries (phone & email)
- Provide shipment updates and order status
- Enter and manage data in TMS accurately
- Coordinate with dispatch, operations, and carriers
- Resolve issues
- Maintain professional communication
- Support documentation, billing, and tracking
- Manage multiple tasks in a fast-paced environment
Qualifications - 3+ years of customer service experience in logistics/3PL industry.
- Experience with TruckMate is an asset.
- Strong communication and attention to detail
- Ability to multitask and problem-solve independently
- Proficient in Microsoft Office (Excel, Outlook, Word)
- Ability to work under pressure and meet deadlines
Journal
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