First seen by our source: 25 days ago
Customer Service Representative
@ Reliable Staffing
Brampton, Ontario
Overview
Reliable Staffing is hiring a Customer Service Representative to support daily operations in a fast-paced 3PL environment. The role handles customer inquiries by phone and email, tracks shipments, and coordinates with dispatch, operations and carriers. Three years of customer service experience, logistics or 3PL preferred, is asked for.
Responsibilities:
- Primary contact for customer inquiries by phone and email
- Provide shipment updates and order status
- Enter and manage data in TMS
- Coordinate with dispatch, operations and carriers
- Resolve issues and support documentation, billing and tracking
Requirements summary:
- 3+ years of customer service experience, logistics or 3PL preferred
- TruckMate experience is an asset
- Strong communication and attention to detail
- Ability to multitask and problem-solve independently
- Proficient in Microsoft Office (Excel, Outlook, Word)
- Ability to work under pressure and meet deadlines
Tools & skills
Source and dates
Source type not verified · manatal
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-12
- Source record updated
- 2026-10-12
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Reliable Staffing
| Field | Value |
|---|---|
| Open jobs on Jobsy | 68 |
Position Summary
Seeking a detail-oriented and proactive Customer Service Representative (CSR) to support daily operations in a fast-paced 3PL environment. Responsible for handling customer inquiries, tracking shipments, coordinating internally, and ensuring accurate, efficient service.
Key Responsibilities
- Act as primary contact for customer inquiries (phone & email)
- Provide shipment updates and order status
- Enter and manage data in TMS accurately
- Coordinate with dispatch, operations, and carriers
- Resolve issues
- Maintain professional communication
- Support documentation, billing, and tracking
- Manage multiple tasks in a fast-paced environment
Qualifications - 3+ years of customer service experience (logistics/3PL preferred)
- Experience with TruckMate is an asset.
- Strong communication and attention to detail
- Ability to multitask and problem-solve independently
- Proficient in Microsoft Office (Excel, Outlook, Word)
- Ability to work under pressure and meet deadlines
If interested, please reach out to us on 416-671-9476 or 437-994-7394.
Journal
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