Posted 22 days ago
Customer service representative
@ Randstad Canada
Laval, Quebec
SIGNALS
Overview
Randstad Canada is hiring a Contract Management and Customer Service Specialist in Laval for B2B post-sales follow-up of corporate rental contracts, with no cold calling or prospecting. The role offers a set 40-hour Monday to Friday schedule, a salary of $23 to $27 per hour, an annual bonus and group benefits.
Pay:
$48,500–$57,600 a year
Responsibilities:
- Assurer le suivi des contrats de location actifs de clients corporatifs
- Coordonner les livraisons d'équipement et effectuer le suivi post-vente
- Traiter les demandes de modification de prix, émissions de crédits et ajustements de facturation
- Assurer le suivi administratif quotidien et produire des rapports d'activité
- Effectuer des suivis de recouvrement courtois au besoin
Requirements summary:
- Diplôme d'études secondaires (DES) complété
- Expérience prouvée en service à la clientèle B2B par téléphone ou en gestion administrative
- Bilinguisme français et anglais à l'oral et à l'écrit
- Grande rigueur et attention aux détails
- Autonomie, proactivité et esprit d'équipe
- Vérifications de antécédents professionnels et criminels réussies
Tools & skills
Customer serviceContract managementCold callingSalesLogisticsAdministrative supportAttention to detailCommunication skillsBilingualism
Benefits mentioned
VisionRetirement plan
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-10-15
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Background checks | criminal record |
| Encouraged to apply | Women, Indigenous peoples, People with disabilities, Racialized people, 2SLGBTQ+ |
| Education | High school (required) |
| Perks mentioned | Retirement plan, Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Randstad Canada
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
partner for talent.
Full company description
As the Canadian leader in recruitment and HR, and one of Canada’s best places to work, we have a uniquely human approach to work. We deliver HR innovation with human interaction at its core. At the unique intersection of technology and humanity, we deliver data-driven insights coupled with a people-first experience that is inherently human. Human Forward. Learn more at www.randstad.ca.
- LinkedIn followers
- 455,966
- People associated on LinkedIn
- 1,207
- Reported office locations
- 777 Bay Street, Suite 2000, PO Box 128, Toronto, ON M5G 2C8, CA
- 525 Avenue Viger Ouest, Suite 501, Montréal, Quebec H2Z 1G6, CA
- 4295 King St E, Suite 401, Kitchener, Ontario N2P 0C6, CA
- 311 6 Ave SW, Intact Place, East Tower, Suite 1640, Calgary, AB T2P 3H2, CA
- 6345 Dixie Rd, Suite 6, Mississauga, ON L5T 2E6, CA
- 244 Pall Mall St, Suite 400, London, ON N6A 5P6, CA
- 4 Cedar Pointe Dr, Unit D, Barrie, Ontario L4N 5R7, CA
- 2456 Queen St E, Unit 201, Brampton, Ontario L6S 5X9, CA
- 10 Stanley St, Suite 4A, Brantford, Ontario N3S 7N4, CA
- 7055 Boulevard Taschereau, Suite 100, Brossard, Quebec J4Z 1A7, CA
- 1100 Walkers Line, Suite 105, Burlington, Ontario L7N 2G3, CA
- 10655 Southport Rd SW, Suite 1200, Calgary, Alberta T2W 4Y1, CA
- 495 36 St NE, Suite 140, Calgary, Alberta T2A 6K3, CA
- 321 6 Ave SW, Suite W940 (West Tower), Calgary, Alberta T2P 0B2, CA
- 415 Hespeler Rd, Unit 3A, Cambridge, Ontario N1R 6J1, CA
- 6001 60 Ave, Delta, British Columbia V4K 4E2, CA
- 787 Rue St-Pierre, Suite 303, Drummondville, Quebec J2C 3X2, CA
- 10025 102A Ave NW, Suite 1902, Edmonton, Alberta T5J 2Z2, CA
- 2305 111 St NW, Edmonton, Alberta T6J 5E5, CA
- 5 Boulevard Mountain, Granby, Quebec J2G 9M5, CA
- 450 Speedvale Ave W, Unit 103, Guelph, Ontario N1H 7Y6, CA
- 1809 Barrington St, CIBC Building, Unit 501, Halifax, Nova Scotia B3J 3K8, CA
- 275 James St N, Unit 2, Hamilton, Ontario L8R 2L4, CA
- 7655 Boulevard Newman, Suite 75, Montreal, Quebec H8N 1X7, CA
- 2530 Boulevard Daniel-Johnson, Laval, Quebec H7T 2R3, CA
- 2528 Boulevard Daniel-Johnson, Laval, Quebec H7T 2R3, CA
- 5410 Boulevard Guillaume-Couture, Suite 84, Lévis, Quebec G6V 4Z2, CA
- 460 Rue St-Charles O, Suite A, Longueuil, Quebec J4Z 1A7, CA
- 80 Tiverton Ct, Suite 400, Markham, Ontario L3R 0G4, CA
- 7357 Woodbine Ave, Suite 2, Markham, Ontario L3R 1A7, CA
- 4080 Confederation Pkwy, Suite 501, Mississauga, Ontario L5B 0G1, CA
- 6345 Dixie Rd, Suite 6, Mississauga, Ontario L5T 2E6, CA
- 809 Columbia St, New Westminster, British Columbia V3M 1B9, CA
- 20 York Mills Rd, Unit 208, Toronto, Ontario M2P 2C2, CA
- 1600 Carling Ave, Suite 410, Ottawa, Ontario K1Z 1G3, CA
- 2222 Carling Ave, Suite 2, Ottawa, Ontario K2A 1H3, CA
- 4810 Boul Saint-Jean, Montréal, Quebec H9H 4B2, CA
- 755 Boulevard Saint-Jean, Suite 130, Pointe-Claire, Quebec H9R 5M9, CA
- 815 Boulevard Lebourgneuf, Suite 201, Québec, Québec G2J 0C1, CA
- 2010 11th Ave, 7th Floor, Regina, Saskatchewan S4P 0J3, CA
- 208 Boulevard du Curé-Labelle, Sainte-Thérèse, Quebec J7E 2X7, CA
- 3500 Boulevard de la Côte-Vertu, Suite 175, Saint-Laurent, Quebec H4R 2X7, CA
- 6335 Rue Jean-Talon Est, Saint-Léonard, Quebec H1S 3E7, CA
- 310 Wall St, Saskatoon, Saskatchewan S7K 1N7, CA
- 124 Rue Wellington Nord, Suite 300, Sherbrooke, Quebec J1H 5X8, CA
- 701 W Georgia St, Suite 200, Vancouver, British Columbia V7Y 1C6, CA
- 730 View St, Suite 420, Victoria, British Columbia V8W 3Y7, CA
- 100 Regina St S, Suite 140, Waterloo, Ontario N2J 4P9, CA
- 114 Dundas St E, Unit 103, Whitby, Ontario L1N 2H7, CA
- 245 Portage Ave, Winnipeg, Manitoba, CA
- 1 Lombard Pl, Suite 1535, Winnipeg, Manitoba R3B 0X3, CA
- 386 Boulevard Charest E, Quebec, QC G1K 3H4, CA
- Other recorded names
- Randstad Canada
- Specialties
- HR Consulting
- IT Recruitment
- Engineering Recruitment
- Staffing and HR
- HR Services
- Recruitment
- HR Outsourcing
- Temporary Hiring
- Permanent Hiring
- Recruiting
- Permanent Jobs
- Temp Jobs
- Hiring Strategy
- Human Resources
- Staffing
- Finding Jobs
- Employer Branding
- Jobs
- and Contract Jobs
- Profile identifies a recruitment agency
- Yes
As the Canadian leader in recruitment and HR, and one of Canada’s best places to work, we have a uniquely human approach to work. We deliver HR innovation with human interaction at its core. At the unique intersection of technology and humanity, we deliver data-driven insights coupled with a people-first experience that is inherently human. Human Forward. Learn more at www.randstad.ca.
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 501-1,000 employees |
| Headquarters | Toronto, ON |
| Organization type | Public Company |
| Year founded | 1997 |
| Specialties | HR ConsultingIT RecruitmentEngineering RecruitmentStaffing and HRHR ServicesRecruitmentHR OutsourcingTemporary HiringPermanent HiringRecruiting |
| Open jobs on Jobsy | 9,430 |
| View page |
Job description
Contract Management and Customer Service Specialist Laval
Are you looking for a stable position in B2B customer service with no cold calling or prospecting? Do you want to join a dynamic team within an industry leader? We are looking for a Contract Management and Customer Service Specialist to join our operations in Laval.
Job Overview
As a Contract Management and Customer Service Specialist, you will play a key role in administrative coordination and post-sales follow-up with our corporate clients. Working as part of a close-knit team in Laval, your role will consist of ensuring flawless follow-up of rental contracts, coordinating delivery logistics, and making the necessary administrative adjustments.
This is a 100% service and management position, with no cold calling or sales prospecting.
Advantages
Here is the translation:
Benefits:
Competitive Salary: Between $23 and $27 / hour depending on experience (opportunity to advance up to $30 to $35 / hour for experienced candidates).
Annual Bonus: Annual bonus based on company performance.
Set Schedule: 40 hours per week, Monday to Friday, with opportunities for paid overtime.
Comprehensive Benefits: Full group insurance (including excellent vision care coverage) and a retirement plan.
Provided Equipment: Professional cell phone and laptop.
Work Environment: Small, collaborative team of 3 to 4 people with managerial flexibility for emergencies.
Responsibilities
Your Responsibilities:
Ensure rigorous follow-up and updates of active rental contracts for corporate clients.
Coordinate equipment deliveries, verify pricing, and carry out post-sales follow-up via phone and email.
Process price modification requests, credit issuances, and billing adjustments.
Handle daily administrative tracking and produce regular activity reports.
Assist with client account monitoring and perform courtesy collection follow-ups when needed.
Qualifications
Required Qualifications:
High school diploma (DES) completed.
Proven experience in B2B phone customer service, call centers, contract management, or administrative support.
Comfortable with numbers, high attention to detail, and excellent oral and written communication skills.
Highly autonomous, proactive, and a strong team player.
Successful completion of professional and criminal background checks.
Justification for the English Language Requirement (Bill 96):
A bilingual proficiency level (French and English) is required for this position. The candidate will be required to communicate daily with head office and administrative support teams located in the United States, as well as use internal management tools configured entirely in English.
Summary
To Apply:
Are you interested in this Contract Management and Customer Service Specialist position in Laval? Send your resume today to [email protected].
Referral Program:
Do you know someone who fits this profile? Refer a candidate to us! If your referral is hired, you could be eligible for an attractive referral bonus.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.
Are you looking for a stable position in B2B customer service with no cold calling or prospecting? Do you want to join a dynamic team within an industry leader? We are looking for a Contract Management and Customer Service Specialist to join our operations in Laval.
Job Overview
As a Contract Management and Customer Service Specialist, you will play a key role in administrative coordination and post-sales follow-up with our corporate clients. Working as part of a close-knit team in Laval, your role will consist of ensuring flawless follow-up of rental contracts, coordinating delivery logistics, and making the necessary administrative adjustments.
This is a 100% service and management position, with no cold calling or sales prospecting.
Advantages
Here is the translation:
Benefits:
Competitive Salary: Between $23 and $27 / hour depending on experience (opportunity to advance up to $30 to $35 / hour for experienced candidates).
Annual Bonus: Annual bonus based on company performance.
Set Schedule: 40 hours per week, Monday to Friday, with opportunities for paid overtime.
Comprehensive Benefits: Full group insurance (including excellent vision care coverage) and a retirement plan.
Provided Equipment: Professional cell phone and laptop.
Work Environment: Small, collaborative team of 3 to 4 people with managerial flexibility for emergencies.
Responsibilities
Your Responsibilities:
Ensure rigorous follow-up and updates of active rental contracts for corporate clients.
Coordinate equipment deliveries, verify pricing, and carry out post-sales follow-up via phone and email.
Process price modification requests, credit issuances, and billing adjustments.
Handle daily administrative tracking and produce regular activity reports.
Assist with client account monitoring and perform courtesy collection follow-ups when needed.
Qualifications
Required Qualifications:
High school diploma (DES) completed.
Proven experience in B2B phone customer service, call centers, contract management, or administrative support.
Comfortable with numbers, high attention to detail, and excellent oral and written communication skills.
Highly autonomous, proactive, and a strong team player.
Successful completion of professional and criminal background checks.
Justification for the English Language Requirement (Bill 96):
A bilingual proficiency level (French and English) is required for this position. The candidate will be required to communicate daily with head office and administrative support teams located in the United States, as well as use internal management tools configured entirely in English.
Summary
To Apply:
Are you interested in this Contract Management and Customer Service Specialist position in Laval? Send your resume today to [email protected].
Referral Program:
Do you know someone who fits this profile? Refer a candidate to us! If your referral is hired, you could be eligible for an attractive referral bonus.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.
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