First seen by our source: 22 days ago
CUSTOMER SERVICE REPRESENTATIVE
@ Tandem Trans Solutions Inc.
Victoria, British Columbia
Overview
Tandem Trans Solutions Inc. is hiring a Customer Service Representative for a Hertz location. The role handles vehicle rentals, returns, reservations and customer inquiries, plus fleet reconciliation and sales of add-on products. Evening shifts start at 2:30 or 15:30 for 8 hours, at a starting rate of $18.27 per hour rising to $18.80 after six months.
Responsibilities:
- Process vehicle rental and return forms and billing
- Answer calls and resolve customer inquiries
- Manage reservations and rental agreement files
- Reconcile fleet and monitor vehicle availability
- Sell additional products and services to customers
Requirements summary:
- Customer service and communication skills
- Accuracy with forms and clerical work
- Computer and billing system proficiency
- Willingness to work evening shifts
Tools & skills
Source and dates
Source type not verified · manatal
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-15
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 |
| Schedule | evening |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Tandem Trans Solutions Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 73 |
1. Efficiently, accurately and neatly completes all forms and other processes related to the renting and returning of vehicles,
2. Engages and communicates with customers and resolves inquiries and issues in a clear, polite and professional manner in person or on the telephone, including answering telephone calls, booking, confirming and/or cancelling reservations for customers,
3. Maintain and update rental agreement files; contact and notify customers of overdue rental vehicles, inquire about the expected date of return; process rental extensions and update computer and credit card authorizations accordingly: close rental agreements and complete billing to customers.
4. Assist with monitoring fleet availability for reservations, walk-ups, upgrade opportunities and upcoming fleet requirements.
5. Assist management with processing the body damage forms, including completion of VIR(Vehicle Incident Report) vehicle and electronic movements as necessary.
6. Ensures the security of company assets by qualifying all renters as directed by company procedures,
7. Assists customers with directions
8. Pro-actively markets and sells additional products and services marketed by the company from time to time, including but not limited to, options to waive customer's responsibility of damage, fuel options and upsells,
9. Adhere to all company policies and procedures.
10. Reconcile fleet at the end of the day and as necessary to ensure that all vehicles are accounted for and reconcile other Hertz assets (i.e. never lost) as required.
11. Carries out any paperwork/clerical duties as required in a complete and legible manner.
12. Communicates with Wash Bay to ensure cars are always available to cover reservations and walk-ups.
13. Reports to the Location Manager safety issue in the workplace.
CSR Will be evenings - start time 2:30 or 15:30 for 8hrs
Payrate: start $18.27 after 6-month progression $18.80
Journal
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