Posted 22 days ago
Customer Service Representative
@ AirBoss of America Corp.
Kitchener, Ontario
Overview
AirBoss of America Corp. is hiring a Customer Service Representative to be the first point of contact for customers. The role covers order management in the ERP system, order status updates, invoicing and credits, KPI reporting and demand planning liaison. The posting states a salary of $45,000 to $58,000 and a fast-paced environment reporting to the CSM.
Responsibilities:
- Oversee end-to-end order management in the ERP system
- Monitor order status and resolve delays
- Liaise between customers, production, sales and accounting
- Provide KPI reports on order management
- Maintain demand planning relationships with customers and teams
Requirements summary:
- 5+ years customer service experience, ideally in manufacturing
- Strong communication and listening skills
- Problem-solving and attention to detail
- Accounting essentials for daily invoicing and credits
- Proficiency in Excel, Access, PowerPoint and IFS ERP
Tools & skills
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-10-15
- First seen by our source
- 2026-10-16
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Customer service |
| Experience | 5+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
AirBoss of America Corp.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
AirBoss of America Corp. is a group of complementary businesses using compounding technology and engineering expertise to create value for its customers. With a capacity to process approximately 400 million turn pounds of rubber annually, AirBoss Rubber Solutions is one of North America’s largest custom rubber compounders and a leading supplier of essential calendered and extruded products for a broad range of applications. AirBoss Engineered Products is a world leader in the supply of life saving products for the military and a leading supplier of innovative anti-vibration solutions to the North American automotive market. Our shares trade on the TSX under the symbol BOS.
- LinkedIn followers
- 6,944
- People associated on LinkedIn
- 326
- Reported office locations
- 16441 Yonge St, Newmarket, Ontario, CA
- Business categories
- Consumer Goods
- Industrial Engineering
- Automotive
- Manufacturing
- Other recorded names
- Airboss
- Airboss
- AirBoss of America
- Specialties
- defense
- automotive
- industrial manufacturing
- rubber compounding
- and molded products
- Profile identifies a recruitment agency
- No
- Reported total investment
- 235,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
AirBoss of America Corp. is a group of complementary businesses using compounding technology and engineering expertise to create value for its customers. With a capacity to process approximately 400 million turn pounds of rubber annually, AirBoss Rubber Solutions is one of North America’s largest custom rubber compounders and a leading supplier of essential calendered and extruded products for a broad range of…
| Field | Value |
|---|---|
| Industry | Chemical Manufacturing |
| Company size | 1,001-5,000 employees |
| Headquarters | Newmarket, Ontario |
| Organization type | Public Company |
| Year founded | 1989 |
| Specialties | defenseautomotiveindustrial manufacturingrubber compoundingand molded products |
| Open jobs on Jobsy | 5 |
| View page |
As the Customer Service Representative, you will be supporting our customers as our first point of contact.
The Customer Service Representative is responsible for servicing our customers, maintaining, and growing relationships, processing orders, invoicing/credits, data entry, and order management. The individual will be self-motivated, and able to work under pressure in a fast-paced environment. This position reports to the CSM.
We are looking for an enthusiastic, highly motivated customer service representative to provide excellent customer satisfaction. Candidates should have a background in customer service, ideally in a manufacturing setting, along with exceptional communication, listening, and problem-solving skills.
Responsibilities:
- Contract Review Order Management Process; Oversee and optimize the end-to-end order management process within the ERP system with efficiency and accuracy, from order receipt to invoicing.
- Monitor order status; Proactively identify and resolve issues or delays, and provide regular updates to customers and internal customers regarding order progress and expected delivery dates. Act as a liaison between customers, production, sales, technical, and accounting to resolve customer concerns, deliveries, and invoicing issues.
Maintain comprehensive and organized records of customer interactions, orders, and resolutions.
- Key Performance Indicators (KPIs); Provide details and reports on KPIs related to order management, such as order confirmation cycle time and late order reason identification.
- Demand Planning; Maintain a constant relationship with customers, sales, and manufacturing teams to understand the demand forecasting drivers.
Qualifications:
- Proficiency and problem-solving; a positive attitude with all customers consistently and equally. Solving problems in a timely manner is essential, identifying and then implement solutions effectively. Seeks guidance when needed.
- Excellent interpersonal, listening skills, strong communication skills; Clear positive communication skills, good natured, ability to handle high levels of pressure and critical decision-making. Ability to multitask, prioritize, and manage time effectively within a fast-paced environment. Ability to work positively with other team members.
- Attention to detail; manage customer accounts and resolving issues accurately. Accurate administrative skills and attention to detail.
- Customer Service Experience; 5+ years experience in a customer service role; ideally in manufacturing environment.
- Accounting essentials; process daily invoicing and issue customer credits.
- Proficient computer skills; Microsoft Excel, Access and PowerPoint. Knowledge of ERP (IFS).
Salary range - $45,000 - $58,000
If are committed to provide total customer satisfaction, join a team of positive customer service representatives and work in a collaborative, friendly environment, apply today!
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