Posted 22 months ago
Customer Service Representative
@ EMCO Corporation
Saskatoon, Saskatchewan
Overview
EMCO Corporation, through its Westlund division in Saskatoon, is hiring a full-time Customer Service Representative to provide sales support to wholesale plumbing, HVAC and waterworks customers. The role combines answering customer calls and emails, processing orders and returns, following up with vendors, and some warehouse picking and forklift work. The posting asks for at least one year of customer service or counter sales experience and offers training, a pension plan with employer contributions, profit sharing and flex time.
Responsibilities:
- Answer customer calls, emails and in-person questions
- Enter sales orders and follow up on backorders
- Process returns and warranty claims
- Research products and recommend solutions
- Support warehouse order picking and forklift work
Requirements summary:
- Grade 12 diploma or equivalent required
- Minimum 1 year customer service or counter sales experience
- Proficient in Microsoft Office
- Outstanding verbal communication skills
- Intermediate math skills
- Ability to learn material handling equipment
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2025-01-21
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer high |
| Languages | English |
| Encouraged to apply | Indigenous peoples, People with disabilities, Women |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
EMCO Corporation
| Field | Value |
|---|---|
| Open jobs on Jobsy | 276 |
Company Description
With over 115 years of experience, Westlund a division of Emco Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.
At Westlund, in saskatoon we are looking for an addition to our team with a person who is programmed to overachieve, never accepting the status quo, who will strive to change the way business is done, someone who will tackle dire dilemmas, pioneering solutions with confidence. You will have the ability to act with ingenuity and be a gamechanger as you strive for new win's every day.
At Westlund we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.
We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.
Job Description
As a Customer Service Representative, you will work in a team environment to provide sales support to customers of Westlund. You will provide the highest level of customer service with hard work, integrity, and accuracy towards the goal of 100% customer satisfaction. Support and training will also be provided for you to grow in this role and give you the tools to be successful.
Additional duties will include:
- Answer telephone calls, emails and in person questions from customers and identify their needs and keep high customer satisfaction
- Research product for customers and provide recommendations on our assortment of product
- Enter sales orders generated from Profit Centre customers via phone, emails, and texts
- Grow and retain established customer base and develop new business for the Profit Centre
- Follow up on backorders with vendors and provide customers accurate delivery dates
- Send and follow-up with request for quotes to vendors
- Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
- Support the Inside sales and business activities as part of the team
- support the warehouse in picking orders, drive forklift
- Perform other tasks as requested by the Profit Centre Manager and Operations Manager
Qualifications
- Grade 12 diploma or equivalent; College and/or University degree an asset
- A minimum of 1 year of experience with customer service or counter sales
- Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files
- Outstanding customer service and verbal communication skills
- Excellent relationship building skills with customers, vendors, and teammates
- Ability to identify customer needs, provide profitable solutions and close the sale
- Ability to learn and operate the applicable software system used to process orders
- Able to work in a fast-paced environment while handling multiple tasks
- Intermediate math skills
- Able to learn how to operate material handling equipment
Preferred Skills:
- Previous experience with or knowledge of products sold by Westlund
- Experience using Word, Excel, and Outlook and Infor M3
Additional Information
Why Join Our Team?
EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!
In addition, we will offer you:
- Great mentors and on-the-job training
- Growth potential with competitive salary, benefits, and profit sharing
- A career with a solid, stable company with strong core values
- Participation in our pension plan with employer contributions
- Work-life balance and flex time
EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.
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