Posted last month
Customer Service Representative
@ Decor Corporate
Morden, Manitoba
Overview
Decor Corporate is hiring a full-time Customer Solutions Representative to manage assigned dealer and customer accounts. The role handles order execution, quotes, issue resolution and cross-functional coordination, reporting to the Customer Solutions Supervisor.
Responsibilities:
- Manage assigned dealer and customer accounts
- Process orders, quotes and revisions
- Resolve customer concerns and escalate complex matters
- Ensure accuracy and process compliance
- Collaborate with internal departments on customer commitments
Requirements summary:
- High school diploma or equivalent
- 2-4 years in customer service, support or order management
- Strong customer service and problem-solving skills
- Proficiency with Microsoft Office
- Preferred: manufacturing, cabinetry or dealer-based experience
- Preferred: ERP or customer management system experience
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-10-08
- First seen by our source
- 2026-10-20
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Decor Corporate
| Field | Value |
|---|---|
| Open jobs on Jobsy | 7 |
The Customer Solutions Representative manages assigned dealer and customer accounts while providing accurate, timely, and professional support throughout the customer journey. Reporting to the Customer Solutions Supervisor, the role serves as a trusted customer contact responsible for order execution, issue resolution, cross-functional coordination, and delivering exceptional customer experience.
Key Accountabilities
Manage Assigned Accounts and Deliver Customer Solutions - Manage assigned dealer and customer accounts, process orders, quotes, revisions, and product inquiries. Maintain accurate records and resolve customer concerns. Escalate complex matters through established channels.
Ensure Accuracy, Quality & Process Compliance - Maintain product and process knowledge, follow established standards, workflows, and policies, complete transactions accurately and efficiently, and identify and address errors before they impact customers.
Collaborate Across Functions- Partner with internal departments to support customer commitments, coordinate information and activities across teams, and promote positive business outcomes through effective communication.
Strengthen Quality, Knowledge & Continuous Improvement - Share product and process knowledge, reinforce service and quality standards, and support the adoption of approved changes. Identify recurring issues and improvement opportunities, contribute to root-cause analysis, and help implement solutions.
Qualifications & Experience
Required
- High School Diploma or equivalent required;
- Minimum 2-4 years of experience in customer service, customer support, order management, or a related business function
- Strong customer service, problem-solving, communication, prioritization, and cross-functional collaboration skills.
- Proficiency with Microsoft Office and the ability to learn and effectively use business systems.
Preferred
- Experience in manufacturing, cabinetry, building products, construction, design, or a dealer-based environment.
- Experience with order processing, quoting, technical product support, or customer issue resolution.
- Experience working with Enterprise Resource Program or customer management systems.
- Experience supporting process improvement, training, or implementation of new systems and workflows.
Accessibility accommodation is available upon request.
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