Customer Service Representative

OVERVIEW:

Based at the Company's Head Office in Maxville, the focus of this role is to provide exceptional customer service, in person and on the telephone, and to work with the Dispatcher to coordinate deliveries and dispatch drivers and trucks. Additionally, the Customer Service Representative (CSR) processes payments, generates invoices for customers, and responds to customer and driver inquiries. This role is full-time permanent working from Monday to Friday each week.

RESPONSIBILITIES:

• Handle incoming calls, direct them to the appropriate individuals, and effectively communicate with customers in person and over the phone to address inquiries, provide information, and ensure exceptional customer service.
• Take customer orders for goods or services; promote goods or services.
• Provide information about accounts; update accounts; initiate billing and process payments; and receive payment for services.
• Perform accounts receivable tasks including contacting customers to arrange payment schedules.
• Daily bank deposits.
• Process over-the-counter lubricant sales.
• Process cardlock inventory fuel movements.
• Complete and review daily truck reports.
• Ensure all customer billing is accurate and on time
• Ensure supplier invoices are processed accurately and on time
• Prepare progress reports to ensure processes are in control.
• Contribute to the month-end process.
• Collaborate with sales and operations team members to facilitate the coordination of installations and/or repairs.

Other:

• Provide backup support for other CSRs.
• Any other duties which can reasonably be required.

EDUCATION & SPECIALIZED KNOWLEDGE:

• High school diploma.
• Requires a minimum of 2 years of experience in an administrative/clerical role.
• A demonstrable high degree of computer literacy is essential.
• Ability to quickly and efficiently analyze and evaluate information used to make sound business decisions.
• Exceptional communication skills, both verbal, written, and on the telephone.
• Strong ability to multi-task and juggle competing deadlines and multiple priorities in a very fast-paced environment.
• The willingness and ability to travel to nearby MacEwen offices to provide CSR coverage is essential. Must have access to a reliable vehicle.
• The ability to speak and write in French and English is an asset

WHY JOIN THE MACEWEN TEAM?

• Learn and collaborate with the best in the industry.
• Supportive colleagues and leaders who are passionate about providing exceptional service.
• Competitive compensation package.
• 3 weeks vacation to start.
• Complete benefits program including health, medical, dental, and life insurance.
• RRSP plan with Company match from day one.
• “The perks” include employee gym membership reimbursement, discounts on motor fuels at our service stations, and purchases of equipment and heating oil.

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OUR CORE VALUES:

It is important to us that when you consider a new opportunity, you understand a little about the company, its history, and its values. It is important to us that our values fit with yours, then everyone wins. Our Core Values are the cornerstone of who we are as a company, and what we value. We hope that our Core Values speak to you and what you value.

• Customers First - We exist, first and foremost to serve our customers. They must be at the heart of all the decisions we make.
• Long-Term Focused - We value long-term success over short-term gains.
• Respect Each Other - Each person with whom we work, communicate, and do business is valued and treated with dignity and respect.
• Do The Right Thing - We stand by our word and do what's right.
• Own It - We are encouraged to be entrepreneurial and make decisions as if the business were our own.
• Ever Evolving - We embrace positive change and always seek to improve.

Before an offer of employment can be extended, a minimum of two business references will be required and candidates must complete a criminal record check.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Please notify Human Resources if you wish to receive this job posting in a different format or if you require any other accommodations during the recruitment process.

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Humans ultimately make final hiring decisions. If you would like more information about how your data is processed, please get in touch with us.