Customer Service Representative

Why Work at Stanpac?

STANPAC is a dynamic Canadian based company that has been manufacturing dairy and beverage packaging for more than 70 years in Smithville Ontario. Since 1949 we have been actively committed to expanding our product lines with new products and innovations for the ice cream, fluid milk, wine, and spirit markets. With additional facilities in Texas, New Jersey, and Wisconsin, Stanpac continues the evolution of our great company by introducing new products, sizes, and configurations for an ever-changing market. We strongly believe that “Good People Make Great Packaging”.

Stanpac offers a clean and bright work environment where safety is the number one priority. We are a family-operated business offering all new Full-Time Team Members benefits after 3 months, bi-weekly perfect attendance bonuses, an RRSP matching program, Food Truck Days, Referral bonuses and more!

The Opportunity:

We are looking for talented, reliable and hard-working people who want to make Stanpac a place to grow their careers. Interested candidates are encouraged to learn more about why Stanpac should be your next choice for a career. The current opportunity is for a Customer Service Representative and is a Full-Time, Permanent position.

Available Shifts:
Monday to Friday, Day Shift

Wage: $45,000.00 annually to start

Responsibilities and Duties:

• Provide exceptional customer service to several key accounts.
• Provide a full-service experience to our customers including answering phones, working with new art, entering orders, submitting production orders to the floor, invoicing and filing.
• Working closely with our sales, production and shipping teams to ensure customers’ needs are met and exceeded.
• Take initiative in making necessary and informed decisions based on facts and findings when needed.
• Comply with current Stanpac safety regulations while in plant area.
• Knowledge of HACPP, SQF and GMP’s as it relates to packaging environment.
• Other duties as assigned.

Required Education:

• Post-Secondary Education.

Experience:

• Minimum 2 years of experience in a customer service role.

Skills, Knowledge and Abilities

• Strong English communication skills, written and oral.
• Accuracy and attention to detail in every aspect of work.
• Proven track record of good attendance and reliability.
• Good problem solving, time management and organizational skills.
• Ability to prioritize.
• Ability to think outside the box; critical thinking.
• Positive attitude with a focus on the internal/external customer.
• Good Team player.
• Excellent people skills.
• Ability to adapt to ever-changing situations.
• Comfortable in a fast paced and at times stressful environment.
• Be able and willing to use a Stanpac PPE (personal protective equipment) while in plant area.

Reasoning Ability

• Ability to apply common sense and good judgement when dealing with various situations as they arise.

How Do I Apply?

Visit www.stanpacnet.com/careers and select Smithville from the location drop-down box.

Stanpac is an equal opportunity employer. Accommodations are available for all parts of the recruitment process. Applicants must make their needs known in advance.

We thank you for your interest in the position and in working for Stanpac - where we are “Good People Who Make Great Packaging! Only those considered for an interview will be contacted.

AI may be used in the recruitment process.