Posted 15 days ago
Customer Service Representative
@ Protech Group
Saint-Laurent, Quebec
Overview
The Protech Group is hiring a full-time Customer Service Representative to guide customers before, during and after sales, handling orders, inquiries and account follow-up. The role requires at least 5 years of customer service experience and mastery of English and French. The posting states a salary of $42,000 to $47,000 per year plus medical and dental insurance and an RRSP pension contribution.
Pay:
$42,000–$47,000 a year
Responsibilities:
- Préparer les commandes en recueillant et en évaluant l'information client
- Répondre aux courriels, appels et demandes sur le site web
- Assurer le suivi des commandes et des comptes
- Tenir à jour les dossiers et classer les documents
- Collaborer avec la logistique, la R-D, la fabrication et le marketing
Requirements summary:
- Minimum de 5 ans d'expérience en service à la clientèle
- Maîtrise de l'anglais et du français, à l'oral et à l'écrit
- Connaissance d'Office 365, surtout Word et Excel
- Grand souci du détail et respect des échéances
- Capacité à planifier et organiser plusieurs responsabilités
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-10-22
- First seen by our source
- 2026-10-23
- Source record updated
- 2026-10-23
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 5+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Perks mentioned | Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Protech Group
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Formulating the Right Mix with Powder Coatings, Liquid Coatings, Specialty Materials and Architectural Paints.
Full company description
For over 50 years, Protech Group has been a global leader in surface coating technology, providing innovative solutions for industries worldwide. As a manufacturer of paint, powder coatings, and liquid coatings, we drive quality and innovation through cutting-edge laboratory technology and the expertise of our skilled chemists. We understand that each application is unique. That's why we excel in developing custom coating solutions tailored to our customer's exact needs, ensuring compliance with local regulations and delivering exceptional performance. Our global manufacturing and distribution network spans over 30 locations, delivering to more than 90 countries worldwide. We take pride in formulating the right mix for every challenge while optimizing resource efficiency. Contact Protech Group today to discover how our innovative surface coating solutions can elevate the quality of your products.
- LinkedIn followers
- 11,417
- People associated on LinkedIn
- 265
- Reported office locations
- 7700 Boulevard Henri-Bourassa O, Montreal, Quebec H4S 1W3, CA
- Huldonsk 35, Mendonk, Gent 9042, BE
- Janská 18, Opava, Moravia-Silesia 74601, CZ
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- 11430 56e Avenue, Montreal, Quebec H1E 2L5, CA
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- 11110 Berea Rd, Cleveland, Ohio 44102, US
- ulica Elektroniczna, Piaseczno, Mazowieckie 05-500, PL
- 215 Brownsville Ave, Liberty, Indiana 47353, US
- 390 Munroe Falls Rd, Tallmadge, Ohio 44278, US
- Business categories
- Chemical Engineering
- Plastics and Rubber Manufacturing
- Industrial
- Manufacturing
- Other recorded names
- Protech Group
- Specialties
- Powder Coatings
- Paint
- Industrial Coating
- Automobile Coatings
- OEM Coatings
- Refinish Coatings
- Architectural Coatings
- Marine Coatings
- Sustainability Coatings
- Thermoplastic Coatings
- Sealants
- Metal Finishing
- Powder Paint
- Industrial Liquid Coatings
- and Industrial Paints
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
For over 50 years, Protech Group has been a global leader in surface coating technology, providing innovative solutions for industries worldwide. As a manufacturer of paint, powder coatings, and liquid coatings, we drive quality and innovation through cutting-edge laboratory technology and the expertise of our skilled chemists. We understand that each application is unique. That's why we excel in developing custom…
| Field | Value |
|---|---|
| Industry | Chemical Manufacturing |
| Company size | 501-1,000 employees |
| Headquarters | Montreal, Quebec |
| Organization type | Privately Held |
| Year founded | 1976 |
| Specialties | Powder CoatingsPaintIndustrial CoatingAutomobile CoatingsOEM CoatingsRefinish CoatingsArchitectural CoatingsMarine CoatingsSustainability CoatingsThermoplastic Coatings |
| Open jobs on Jobsy | 1 |
| View page |
YOUR CHALLENGE
You are an integral part of providing the expertise and service benefiting our customers. As a Customer Service Representative, your goal is to guide our customers before, during and after sales to ensure the best experience possible. You will:
- Prepare orders by collecting and assessing customer information;
- Respond to incomings emails, phone calls and website inquiries such as pricing, production, order tracking, and product development;
- Maintain a high level of customer satisfaction by remaining available and responsive, ensuring a clean order process, tracking orders, and proactively following up on accounts;
- Keep records of customer interactions and file documents;
- Cultivate, develop and maintain long-term customer relationships;
- Collaborate with other departments (i.e. Logistics, Research & Development, Manufacturing, Marketing) throughout the entire process in order to meet and even exceed customer expectations.
YOUR EXPERIENCE & SKILLS
- Minimum of 5 years experience in customer service;
- Knowledge of Office 365 (most importantly Word and Excel)
- English and French language mastery (spoken and written);
- Exemplify a dedication to customer satisfaction and delivering end results;
- Possess excellent attention to detail and work with set deadlines;
- Willing to cooperate, share responsibilities, take direction and advice within the team and other related departments;
- Able to plan and organize multiple responsibilities simultaneously;
OUR OFFER
When you come to work at the Protech Group you’ll become part of a dynamic and rapidly expanding business. Everyone has a part to play in our success to formulate the right mix. In return, we reward our people with a wide range of great benefits, including:
- Salary of $42,000 to $47,000 per year;
- Medical and dental insurance program with telemedicine;
- RRSP pension plan contribution;
- Opportunities for rapid growth and pay increase into senior roles.
OUR COMPANY
For more than 40 years, the Protech Group has been developing and manufacturing coatings, paints, and specialty materials. Through quality and innovation, we formulate the right mix to protect and enhance what matters most to our customers. Headquartered in Montreal, Quebec, Canada, Protech Group products are manufactured in more than 20 sites worldwide. We serve our customers in countless markets and industries, including construction, infrastructure, transportation, consumer goods, and healthcare.
We hire personalities, not backgrounds. The Protech Group is an equal opportunity employer committed to diversity, equity and inclusion.
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