Posted 2 days ago
Customer Service Representative - ACX Waverley
@ AutoCanada Inc.
Winnipeg, Manitoba
Overview
AutoCanada Inc. is hiring a full-time Customer Service Representative at its ACX Waverley dealership in Winnipeg, MB, for immediate start. The role schedules repair appointments for the Loyalty Department, handles lease finance and cash portfolios, and supports collision customers through the repair and insurance process.
Responsibilities:
- Book repair appointments and collect payment on delivery
- Check in collision vehicles with intake photos and work orders
- Prepare estimates and submit warranty claims
- Support customer calls on repair status and insurance
- Keep customer records updated and provide repair updates
Requirements summary:
- College diploma or two years of relevant experience
- Experience in a body shop or auto claims preferred
- Proficient in Microsoft Office, Outlook, Mitchell Connect and Audatex
- Exceptional customer service and problem-solving skills
- Excellent verbal and written communication
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-11-05
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | Mandarin, Cantonese |
| Encouraged to apply | People with disabilities |
| Education | College diploma (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
AutoCanada Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
AutoCanada’s Canadian Operations segment operates 64 franchised dealerships across multiple provinces, along with three independent used-vehicle dealerships and 16 stand-alone collision centres within its group of 32 collision centres. In 2024, the Canadian dealerships sold approximately 85,000 new and used retail vehicles, with the collision centres providing opportunities to retain customers at every touchpoint within the automotive ecosystem. AutoCanada’s U.S. Operations segment, operating as Leader Automotive Group, includes 13 franchised dealerships in Illinois, offering a full range of new and pre-owned vehicles along with complementary automotive services tailored to the regional market. Join the ride! www.autocan.ca/ac-careers
- LinkedIn followers
- 40,867
- People associated on LinkedIn
- 1,961
- Reported office locations
- 15511 123 Avenue NW, 200, Edmonton, Alberta T5V 0C3, CA
- Business categories
- Automotive
- Other recorded names
- AutoCanada Inc.
- AutoCanada
- Specialties
- Vehicle Sales
- Customer Service
- Automotive Parts and Service
- Community
- Autobody
- Collision Repair
- Automotive
- and Vehicle Repair
- Profile identifies a recruitment agency
- No
- Reported total investment
- 3,010,663,058
Currency and observation date were not supplied; this is not a current valuation or a funding round.
AutoCanada’s Canadian Operations segment operates 64 franchised dealerships across multiple provinces, along with three independent used-vehicle dealerships and 16 stand-alone collision centres within its group of 32 collision centres. In 2024, the Canadian dealerships sold approximately 85,000 new and used retail vehicles, with the collision centres providing opportunities to retain customers at every touchpoint…
| Field | Value |
|---|---|
| Industry | Motor Vehicle Manufacturing |
| Company size | 5,001-10,000 employees |
| Headquarters | Edmonton, Alberta |
| Organization type | Public Company |
| Year founded | 2006 |
| Specialties | Vehicle SalesCustomer ServiceAutomotive Parts and ServiceCommunityAutobodyCollision RepairAutomotiveand Vehicle Repair |
| Open jobs on Jobsy | 186 |
| View page |
Join the ride!
Position: Customer Service Representative
Dealership: ACX Waverley
Location: Winnipeg, MB
Classification: Full Time, Immediate Hire
ACX Waverley is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.
We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best. We want someone whose values align with our own and can support our people-driven culture of learning and continuous development. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.
Your area of focus.
This role helps create appointments for our Loyalty Department, as well as handle our lease finance and cash portfolios.
What drives your day-to-day?
- Create preliminary estimates and submit warranty claims for dealership approval
- Assist with scheduling customer’s vehicles in for repair and collect payment upon delivery
- Check in collision vehicles by taking intake photos and creating a work order
- Support customer calls pertaining to repair status, insurance details and car rental inquiries
- Proactively educate customers on the insurance and repair process to enhance the customer experience
- Update customer information in the management system as required
- Provide continuous repair updates to customers during the repair process
- Assist with resolving customer issues as they arise in a professional and timely manner
What are the must-haves…
- College diploma or two years’ relevant experience
- Ability to speak Mandarin/Cantonese considered a strong asset
- Proficient with Microsoft Office/Outlook, Mitchell Connect and Audatex
- Exceptional customer service and problem-solving skills
- Previous experience working within a body shop or auto claims
- Able to work independently as well as part of a team
- Excellent verbal and written communication skills
The Perks.
- Competitive Compensation and Benefits Package
- Employee Vehicle Purchase & Service Plans
- Employee and Family Assistance Programs
- Company-wide appreciation events and contests throughout the calendar year
- Professional development and the opportunity to grow your career
And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.
Can you picture yourself here already?
We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.
If you think you’re a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.
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