Customer service representative - Carrefour de l'Estrie

How would you like to join a company where people are at the heart of the projects?

Our Operations team in Montreal is expanding and we are looking for passionate talents to join our adventure! Being part of the MACH team means joining a team of over 450 members. We work every day to apply our expertise to real estate and our clients.

For 25 years, MACH has been building projects designed to have a lasting, impactful, and meaningful influence on cities and neighborhoods; on the lives of residents, users, and visitors.

In Canada, MACH stands out as one of the leading real estate groups. It is particularly distinguished by a real estate portfolio of over 40 million square feet, including several iconic assets such as Maison Alcan and the Intercontinental Hotel in Montreal, Complexe Jules-Dallaire in Quebec City, Complexe Atria in Toronto, and One60 Elgin in Ottawa.

JOIN A TEAM OF PROFESSIONALS AND WORK IN A HEALTHY ENVIRONMENT!

The role is a part-time position for the holiday season (20 to 25 hours per week) and requires availability on weekdays, evenings, and weekends.

Salary: $18.15/hour

Based at Carrefour de l'Estrie and reporting to the Team Supervisor, the Customer Service Representative will be responsible for the following:

• Develop and maintain a thorough knowledge of the shopping centre’s services, amenities, facilities, stores, promotional activities, and customer comfort tools;
• Welcome visitors to the shopping centre and provide information, directions, and assistance while delivering a customer experience characterized by attentiveness, courtesy, and helpfulness;
• Respond to inquiries from both internal and external customers, providing accurate and relevant information and directing them to the appropriate contacts when necessary;
• Collaborate with service delivery teams (security, housekeeping, etc.);
• Perform daily customer service desk duties while adhering to established policies and procedures;
• Be responsible for gift card sales, cash balancing, and sales reconciliation;
• Maintain a clean and organized work environment;
• Perform any other related duties as assigned.

Qualifications

• High school diploma (Grade 12) or equivalent;
• Strong verbal and written communication skills;
• Basic computer skills, including proficiency in Excel, Word, and Outlook;
• Intermediate English language proficiency.

In addition to joining a dynamic environment, here are the benefits of working at MACH:

• Competitive salary;
• Summer hours all year;
• Medical and dental insurance;
• RRSP with employer participation;
• Transport costs reimbursed at 100%;
• 6 sick/personal days per year;
• Reimbursement of a sports subscription according to the amount in force;
• Employee Assistance Program (EAP);
• Training and development.

At MACH, we believe that a company’s strength lies in the richness of its differences. We value diversity in all its forms — whether cultural, ethnic, gender-based, age-related, sexual orientation, abilities, background, or perspectives. We are committed to providing an inclusive work environment where everyone can fully contribute to our collective success. This commitment is also reflected in our adherence to ESG principles, integrating sustainable, ethical, and responsible practices into all our actions and decisions.

We thank all applicants in advance for their interest in this position, but only those selected for an interview will be contacted.