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Customer Service Representative - Intermediate

@ Procom

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Mississauga, Ontario

$18.40–$23/hrContract2+ years experience
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Overview

Procom is hiring a Customer Service Representative - Intermediate on a 12-month contract for its banking client in Mississauga, Ontario. The role processes inter-bank, corporate and retail wire payments, runs compliance controls and supports EFTR submissions to FINTRAC. The arrangement is hybrid with one day per week onsite, and the start date is ASAP.

Pay:

$18.40–$23 an hour

Responsibilities:

  • Process inter-bank, corporate and retail wire payments
  • Execute compliance controls and sanctions screening
  • Provide post-execution wire payment support
  • Monitor and correct EFTR records for FINTRAC

Requirements summary:

  • Two years of financial industry experience
  • Quick and accurate typing
  • Attention to detail
  • Ability to work in a fast-paced environment
  • Ability to perform repetitive tasks without losing focus
  • FINTRAC and wires experience an asset

Tools & skills

EFTR Reject Management Tool
Source and dates

Employer career site / ATS feed · careerpage

Employer posting date
2026-11-11
First seen by our source
2026-11-12
Source record updated
2026-11-12

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentCustomer service
Experience2+ years
Travelair: none · ground: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Procom

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Full company description

Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment. We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with Procom by checking out our client and talent ratings on ClearlyRated. Procom has long been recognized as a market-leading source of high-performing services and solutions that transform how our clients acquire and manage the very best talent. Relying on the excellence of individuals to make a difference, we know that people matter. And we want to work with you. CNESST License: AP-2504746, AR-2504747, AP-2000583, AR-2000584

LinkedIn followers
195,312
People associated on LinkedIn
1,304
Reported office locations
  • 30 St Clair Ave W, Toronto, Ontario M4V 3A1, CA
  • 320 March Rd, 200, Ottawa, Ontario K2K 2E3, CA
  • 333 7 Ave SW, Suite 2100, Calgary, Alberta T2P 2Z1, CA
  • 10025 - 102A Avenue, Suite 1800, Edmonton, Alberta T5J 2Z2 , CA
  • 1021 W Hastings St, Suite 1100, Vancouver, British Columbia V6E 0C3, CA
  • 1280 Boulevard Lebourgneuf, 300, Québec, Quebec G2K 0H1, CA
  • 1130 Situs Court, Suite 216, Raleigh, North Carolina 27606 , US
Other recorded names
  • Procom
Specialties
  • Hybrid Statement of Work and Contractor Management Technology
Profile identifies a recruitment agency
Yes
View all jobs Website

Procom is one of North America’s leading staffing and contract workforce services providers. Successfully meeting the needs of Fortune 500 clients since 1978, we have 18 offices across North America, with over 12,500 skilled professionals currently on assignment. We are an award winning staffing firm. Discover more about our Best of Staffing award and what real clients and job seekers have to say about working with…

FieldValue
IndustryIT Services and IT Consulting
Company size201-500 employees
HeadquartersToronto, Ontario
Organization typePrivately Held
SpecialtiesHybrid Statement of Work and Contractor Management Technology
Open jobs on Jobsy229
LinkedInView page
Job description

Customer Service Representative - Intermediate:
On behalf of our Banking client, Procom is searching for a Customer Service Representative - Intermediate for a 12-month role. This position is a hybrid position with 1 day onsite at our client’s Mississauga office.

Customer Service Representative - Intermediate - Job Description:
The role involves supporting the bank's CCBPO Payment Operations by ensuring timely and accurate processing of wire payments. The position requires adherence to compliance control processes and the facilitation of EFTR submissions to FINTRAC.

Customer Service Representative - Intermediate - Responsibilities:
• Process incoming and outgoing inter-bank, corporate, and retail wire payments
• Execute compliance control processes for wire data elements and sanctions screening
• Provide post-execution wire payment support
• Monitor and edit records using the EFTR Reject Management Tool
• Facilitate review and correction of EFTR records for FINTRAC submission

Customer Service Representative - Intermediate - Mandatory Skills:
• Financial Industry experience (2 years)
• Quick and accurate typing skills
• Attention to detail
• Ability to work in a fast-paced environment
• Ability to perform repetitive tasks without losing focus

Customer Service Representative - Intermediate – Nice-to-Have Skills:
• FINTRAC experience
• Wires experience

Customer Service Representative - Intermediate – Assignment Length:
This is a 12-month contract position with a high possibility of extension and conversion to full-time employment.

Customer Service Representative - Intermediate - Start Date:
ASAP

Customer Service Representative - Intermediate - Assignment Location:
Mississauga, Ontario, Canada with a hybrid work arrangement requiring 1 day in the office per week.

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