Posted last month
Customer Service & Retail Front Desk Associate
@ Driven Brands Canada Shared Services Inc
Cambridge, Ontario
Overview
Driven Brands Canada Shared Services Inc, through its Uniban Canada glass repair business, is hiring a full-time customer service and front desk associate. The role handles walk-in and phone customers, builds estimates and invoices for auto work, and coordinates parts and mobile dispatch.
Responsibilities:
- Intake walk-in customers, appointments and returning customers
- Create estimates, quotes and invoices for auto work
- Answer phones and return customer calls
- Order parts accurately and assist with daily parts returns
- Confirm mobile job parts before dispatching drivers
Requirements summary:
- Positive attitude and customer service mindset
- Basic computer skills
- Strong communication skills
- Phone or call centre experience is a plus
Tools & skills
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-09-28
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: minimal |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Driven Brands Canada Shared Services Inc
| Field | Value |
|---|---|
| Open jobs on Jobsy | 21 |
Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.
Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.
Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.
Performance matters. We take pride in it. We own it. We show up for one another and for our communities.
Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.
JOB DESCRIPTION:
Company Information
Uniban Canada, a part of the Driven Brands family of automotive aftermarket franchise brands, is a leading technology-based provider of automotive glass repair, replacement and ADAS calibration services for vehicle owners, fleets and insurance carriers. Founded in 1977, Uniban Canada also offers technology-enabled glass claims management services for insurance carriers.
Uniban Canada today has the largest network of installers with more than 320 service centres and 300 mobile units. Our network of franchises, banners, and authorized agents is connected by the corporate objectives and the shared values of customer satisfaction and superior customer experience.
What you’ll be doing:
- Intake and assist walk-ins, appointments, and returning customers.
- Create estimates, price quotes, and invoices for auto work.
- Answer phones and return customer calls.
- Provide excellent customer service.
- Assist Manager with daily parts returns.
- Ensure accuracy when ordering parts.
- Input documentation on all calls and follow-up with callers as needed.
- Confirm all mobile jobs parts and materials before dispatching drivers.
- Open new accounts and service existing accounts.
- Maintain a professional appearance and positive attitude.
Requirements:
- Must have a positive attitude and customer service mindset.
- Must have basic computer skills.
- Must have strong communication skills.
- Prior phone or call center experience is a plus.
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