Posted yesterday
Customer Success and Sales Support Representative
@ Mevotech
Toronto, Ontario
Requirements summary:
- With over 40 years of experience, we're dedicated to engineering excellence, innovation, and delivering exceptional customer experiences.
- This role involves frontline customer interaction, providing exceptional support to ensure a seamless client experience.
- Address and resolve client issues promptly, ensuring effective solutions and a positive client experience.
- 1-3 Years of experience in account management or a customer service role, with a track record of success in client relationship management.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Ability to work independently and collaboratively in a dynamic, fast-paced environment.
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-11-12
- First seen by our source
- 2026-11-13
- Source record updated
- 2026-11-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Mevotech
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
North America’s aftermarket chassis & suspension leader since 1982 | 3x Canada’s Best Managed | Innovation • Tech-First
Full company description
Built for techs. Designed to outperform. Mevotech is North America’s leader in aftermarket chassis, steering, suspension, brakes and driveline parts, trusted by technicians and industry leaders alike. Since 1982, we’ve engineered solutions that deliver superior durability, faster installs, and real-world performance where it counts—in the bay—while driving measurable efficiencies and profitability for shops and fleets. Our brands: TTX, Supreme, and Original Grade combine cutting-edge engineering with rigorous quality standards to elevate product performance and operational outcomes. With an award-winning catalog covering over 95% of vehicles in operation (VIO) in North America, we drive innovation and reliability across the aftermarket. Proudly engineered in Canada, Mevotech has been recognized as one of Canada’s Best Managed Companies 3x running, underscoring our commitment to innovation, customer success, and sustainable growth. Rooted in a culture of collaboration and continuous improvement, we partner with OEMs, distributors, and service providers to lead the aftermarket forward, delivering value at every level of the automotive ecosystem.
- LinkedIn followers
- 50,154
- People associated on LinkedIn
- 412
- Reported office locations
- 240 Bridgeland Avenue, North York, Ontario M6A 1Z4, CA
- Business categories
- Automotive
- Manufacturing
- Other recorded names
- Mevotech
- Specialties
- Automotive Aftermarket
- Suspension
- Hubs
- Steering
- Chassis
- Driveline
- and Engineering
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Built for techs. Designed to outperform. Mevotech is North America’s leader in aftermarket chassis, steering, suspension, brakes and driveline parts, trusted by technicians and industry leaders alike. Since 1982, we’ve engineered solutions that deliver superior durability, faster installs, and real-world performance where it counts—in the bay—while driving measurable efficiencies and profitability for shops and…
| Field | Value |
|---|---|
| Industry | Motor Vehicle Manufacturing |
| Company size | 501-1,000 employees |
| Headquarters | North York, Ontario |
| Organization type | Partnership |
| Year founded | 1982 |
| Specialties | Automotive AftermarketSuspensionHubsSteeringChassisDrivelineand Engineering |
| Open jobs on Jobsy | 14 |
| View page |
Join Our Team at Mevotech!
Are you ready to elevate your career with a leading North American aftermarket auto parts company? Mevotech is seeking a Customer Success and Sales Support Representative to join our dynamic team.
About Us
Mevotech is a trusted leader in the aftermarket auto parts industry, specializing in driveline, steering, and suspension parts. With over 40 years of experience, we're dedicated to engineering excellence, innovation, and delivering exceptional customer experiences. Our commitment to employee wellness and engagement has earned us recognition as one of Canada’s Best Managed Companies.
Position Overview
The Customer Success & Sales Support Representative is responsible for managing routine inquiries and transactions related to customer accounts. This role involves frontline customer interaction, providing exceptional support to ensure a seamless client experience. The Customer Success & Sales Support Representative will handle administrative tasks, address client needs, and resolve basic issues efficiently, all while maintaining strong relationships with clients. Through effective communication and timely resolution, the Customer Success & Sales Support Representative plays a key role in ensuring customer satisfaction and supporting the overall success of the customer journey.
What you will be working on:
- Address and resolve client issues promptly, ensuring effective solutions and a positive client experience.
- Process client inquiries efficiently, providing accurate information and guidance to resolve concerns and meet customer needs.
- Collaborate with the supply chain team and operations teams to obtain accurate ETAs for backordered or special-order products.
- Investigate and resolve significant shipping discrepancies, working with carriers and operations teams to address freight damages.
- Build and maintain strong client relationships through regular, proactive communication.
- Provide exceptional, friendly customer service in a courteous and professional manner via phone.
- Process customer inquiries and complaints of varying complexity, ensuring timely and effective resolution.
- Offer accurate information on stock availability, product pricing, and other customer-related inquiries.
- Process customer orders with attention to detail, ensuring accurate account and shipping information
- Process Return Merchandise Authorizations (RMAs) and coordinate pickup arrangements with
- Process warranty and labour requests, collaborating with internal teams to ensure smooth service delivery
- Investigate and resolve discrepancies in customer orders, working with Inventory and Finance teams to determine root causes and implement solutions.
- 1-3 Years of experience in account management or a customer service role, with a track record of success in client relationship management.
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Strong problem-solving and negotiation abilities, with a focus on delivering exceptional customer experiences.
- Proficiency in Microsoft Office suite, ERP software, and other relevant tools.
- Detail-oriented with strong organizational and time management skills.
- Ability to work independently and collaboratively in a dynamic, fast-paced environment.
- Asset: Bilingual
- Hybrid work environment: 4 days onsite
- Flexible scheduling required
- Standard office setting
Accessibility Accommodations
Mevotech provides accessibility accommodations during the recruitment process. If you require accommodations, please let us know, and we'll work with you to meet your needs.
Take the next step in your career journey and join us at Mevotech!
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