First seen by our source: 2 days ago
Customer Success Manager
@ Altea Recruiting
Remote in Canada
Overview
Altea Recruiting is hiring a full-time Customer Success Manager to own customer retention, onboarding and adoption after the sale across a portfolio of active accounts. The role is fully remote within the United States or Canada, with a results-focused flexible schedule and a base salary of USD $75,000 to $105,000 plus performance-based variable pay.
Responsibilities:
- Manage a portfolio of active customers post-sale
- Guide onboarding, adoption and ongoing support
- Monitor customer health, usage and engagement
- Identify risks and drive retention
- Pursue renewal, expansion and upsell opportunities
Requirements summary:
- 3 to 6+ years in customer success or account management
- Strong written and verbal English communication
- Ability to manage multiple customer relationships
- Experience with CRM and customer success tools
- Strong problem-solving and relationship-building skills
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · dover
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-04
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Flexible hours, Performance bonus, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Altea Recruiting
| Field | Value |
|---|---|
| Open jobs on Jobsy | 12 |
About the Role
As a Customer Success Manager (CSM), you will be responsible for ensuring customer satisfaction, retention, and long-term value after the sale. You will work closely with customers to support onboarding, adoption, and ongoing success while acting as a trusted point of contact throughout the customer lifecycle.
This role is suited for professionals who are customer-focused, proactive, and comfortable managing multiple accounts while owning retention and engagement outcomes.
Your Responsibilities
• Manage a portfolio of active customers post-sale
• Act as the primary point of contact for customer onboarding and ongoing support
• Ensure customers achieve value from products or services
• Monitor customer health, usage, and engagement
• Identify risks, address issues, and drive retention
• Coordinate with internal teams to resolve customer needs
• Identify expansion, renewal, and upsell opportunities
• Maintain accurate customer records and activity in the CRM
• Meet or exceed retention and customer satisfaction targets
Preferred Qualifications
• 3 to 6+ years of experience in customer success, account management, or a customer-facing role
• Strong written and verbal communication skills in English
• Proven ability to manage multiple customer relationships simultaneously
• Experience using CRM and customer success tools
• Strong problem-solving and relationship-building skills
• Customer-focused and performance-driven mindset
Location
Remote United States or Canada
Salary and Benefits
• Base Salary: USD $75,000 to $105,000 annually
• Bonus or variable compensation based on retention and performance
• Fully remote work environment
• Flexible schedule focused on results
• Career progression opportunities into senior customer success or leadership roles
• Ongoing training and professional development
• Paid time off and company holidays
• Health, dental, and vision benefits where applicable
Journal
Only you can see this. Kept on this device, and in your account when you sign in.