First seen by our source: 26 days ago
Customer Success Manager
@ OX Security
Toronto, Ontario
Overview
OX Security is hiring a Customer Success Manager to drive customer value, onboarding, adoption and long-term success for its application security platform. The role acts as a trusted technical advisor, works cross-functionally with Product, Engineering and Sales, and grows retention and upsell. Full-time, with 3+ years of SaaS customer-facing experience required.
Responsibilities:
- Lead onboarding for new customers
- Provide training and guidance on platform integration
- Act as trusted technical advisor across customer lifecycle
- Monitor usage and drive adoption and growth
Requirements summary:
- Bachelor's degree in Business, Computer Science or related field
- 3+ years in Customer Success or SaaS customer-facing role
- Cybersecurity or application security experience a strong advantage
- Strong technical aptitude and communication skills
Tools & skills
Source and dates
Employer career site / ATS feed · comeet
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Education | Bachelor’s degree (required) |
| Fields of study | Business, Computer Science |
Summary and details written by AI from the posting; the employer’s posting is the authority.
OX Security
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Securing your applications from Prompt to Runtime.
Full company description
OX Security removes risk at the source - eliminating exposures from AI code generation through cloud runtime - preventing security debt before it ever reaches production. Unlike conventional tools that cannot keep pace with modern, AI-driven development, or cloud-specific solutions that are infrastructure-only, the OX Platform pinpoints vulnerabilities at creation and remediates runtime exposures at the source.
- LinkedIn followers
- 40,460
- People associated on LinkedIn
- 205
- Reported office locations
- 488 Madison Ave, Suite 1103, New York, NY 10022, US
- 141 Greenwood Sq, Boston, Massachusetts 02136, US
- 7 Menachem Begin, Ramat Gan, Tel-Aviv District 52, IL
- Business categories
- Cyber Security
- Risk Management
- Network Security
- Artificial Intelligence (AI)
- Other recorded names
- OX Security
- Profile identifies a recruitment agency
- No
- Reported total investment
- 94,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
OX Security removes risk at the source - eliminating exposures from AI code generation through cloud runtime - preventing security debt before it ever reaches production. Unlike conventional tools that cannot keep pace with modern, AI-driven development, or cloud-specific solutions that are infrastructure-only, the OX Platform pinpoints vulnerabilities at creation and remediates runtime exposures at the source.
| Field | Value |
|---|---|
| Industry | Computer and Network Security |
| Company size | 51-200 employees |
| Headquarters | New York, NY |
| Organization type | Privately Held |
| Year founded | 2021 |
| Open jobs on Jobsy | 4 |
| View page |
Description
Ox Security secures the AI-driven SDLC from prompt to production. We eliminate critical, real-time risks from AI code generation through cloud runtime by doing what conventional tools can’t: unifying development and cloud context to stop vulnerabilities right at the source. At OX, we’re building the future of cyber security for the AI era. If you’re looking to work on disruptive technology with an amazing team, you belong here.
We’re growing fast and working with leading global companies, and we’re looking for a Customer Success Manager to join our Customer Success team and play a key role in driving customer value, adoption, and long-term success.
This is a high-impact, cross-functional role where you’ll work closely with Product, Engineering, and Sales, acting as a trusted advisor to our customers and helping them get the most out of OX.
Responsibilities
What You’ll Be Doing
- Lead onboarding for new customers, ensuring a smooth and successful implementation
- Provide training and guidance to help customers integrate OX into their workflows
- Build and maintain strong relationships with key stakeholders
- Act as a trusted technical advisor, supporting customers throughout their lifecycle
- Handle customer inquiries and resolve issues in a timely and effective manner
- Collaborate with Product and Engineering to address complex challenges and improve the product
- Monitor customer usage, drive adoption, and identify opportunities for growth (retention, upsell, cross-sell)
- Partner closely with Sales to ensure long-term customer success
Requirements
What We’re Looking For
- Bachelor’s degree in Business, Computer Science, or a related field
- 3+ years of experience in Customer Success or a similar customer-facing role in a SaaS company
- Experience in cybersecurity / application security - strong advantage
- Ability to manage multiple customers and projects simultaneously
- Strong technical aptitude and ability to understand complex environments
- Excellent communication and relationship-building skills
- Problem-solving mindset with a strategic approach
- Comfortable working in a fast-paced, startup environment
Bonus Points For
- Experience working with enterprise customers
- Background in DevSecOps / SDLC / application security
- Experience working cross-functionally with Product and Engineering
- Passion for cybersecurity and working with technical products
Journal
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