Posted last month
Customer Success Manager
@ B3 Systems
Toronto, Ontario
Overview
B3 Systems is hiring a Customer Success Manager to own a portfolio of long-term clients and help them get ongoing value from the B3 platform. The role combines retention work, product adoption and onboarding with identifying account growth opportunities. The posting states a full-time, in-office position at the Yonge & St. Clair location, every weekday.
Responsibilities:
- Manage a portfolio of customer accounts and their operations, objectives and priorities
- Build relationships with technical, operational and leadership stakeholders
- Guide customers through product adoption, onboarding and rollouts
- Drive successful outcomes, mitigate risk and expand platform adoption
- Identify account growth opportunities aligned with customer goals
Requirements summary:
- 2+ years in customer-facing technical roles
- Excellent written and verbal communication
- Advanced requirements gathering and analysis
- Project management and presentation skills
- Bilingual French is an asset
- Advanced engineering degree preferred
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-09-27
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Schedule | day |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | Professional degree (MD, JD…) (preferred) |
| Fields of study | Engineering |
Summary and details written by AI from the posting; the employer’s posting is the authority.
B3 Systems
| Field | Value |
|---|---|
| Open jobs on Jobsy | 6 |
About B3
B3 is a cloud-native, AI-driven data experiences innovator that puts data to work for everyone. Powered by AI, data science, and a secure data foundation, our platform makes data actionable with seamless integration, real-time visibility, and intuitive dashboards. With B3, companies get intelligent, agile data experiences that drive exponential business impact.
About the Role
At the intersection of Customer & Technology. As a Customer Success Manager with B3, you'll own our clients for the long-term, ensuring they realize meaningful and ongoing value from the B3 Systems platform so they continue to grow with us.
This role balances retention-first customer mindset with a proactive approach to identifying and expanding opportunities to increase customer value and footprint. Your success will come from helping customers get more out of B3rry!
About the Work
- Manage a portfolio of customer accounts and develop a strong understanding of their operations, objectives, deployments, and priorities..
- Build relationships with stakeholders across technical, operational, and leadership teams.
- Maintain regular contact with customers through meetings, calls, and written communication to understand progress, challenges, and emerging needs.
- Guide customers through product adoption, onboarding of new teams or sites, and the rollout of new capabilities.
- Deepen customer relationships by driving successful outcomes, mitigating risk, and expanding platform adoption across teams, sites, or use cases.
- Surface customer feedback and industry insights that help shape product direction and priorities.
- Identify opportunities for account growth that are aligned with customer goals and demonstrated value.
About You
- 2+ years of experience in customer-facing technical roles such as Customer Success, Technical Account Management, Solutions Consulting, Technical Business Analysis.
- Excellent written/verbal communication, organization, presentation, and project management skills. (Bilingual, French an asset).
- Advanced ability to understand business objectives through requirements gathering and analysis.
- Advanced Engineering degree would be preferred.
Knowledge In The Following Technical Areas Are a Plus:
Working knowledge and an understanding of Automation or Manufacturing environments.
An understanding of Decision Science, Insights & Analytics.
AI Adoption or Digital Transformation
About the Office
- All In, In Office – Centrally located at the Corner of Yonge & St. Clair, we show up together, every weekday. Face-to-face time fuels our culture, speed, and creativity.
- Built for Growth – We’re moving fast, keeping structure light, and rewarding people who take ownership and drive momentum.
If you’re driven by applied AI, enjoy working in the future, and want to build data science solutions that make a real impact, we’d love to meet you.
Note: This position reflects an existing vacancy. B3 Systems is proud to be an Equal Employment Opportunity employer. We truly appreciate your interest in joining our team. While we may not be able to connect with every applicant, we will reach out directly to those selected for next steps. No “artificial intelligence” tool will be used to screening, assessment or selection of applicants for this opportunity.
We celebrate diversity and are committed to creating an inclusive, supportive workplace where everyone can thrive. If you require any accommodations or support at any stage of the selection process, please let us know—we’re happy to help.
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