Posted 7 months ago
Customer Success Manager (AMER)
@ ApprovalMax
Toronto, Ontario
Overview
ApprovalMax is hiring a Customer Success Manager for its Toronto team to act as a trusted advisor to B2B SaaS customers, driving onboarding, adoption, retention and growth. The role is hybrid with 2 to 3 days per week in the Toronto office, with a base salary of CA$90,000 to CA$100,000 plus variable compensation.
Responsibilities:
- Onboard customers and provide training and enablement materials
- Act as primary point of contact and manage customer relationships
- Track MRR, satisfaction and other KPIs and recommend improvements
- Resolve customer issues and escalations with internal teams
- Identify upsell and cross-sell opportunities
Requirements summary:
- 2+ years in customer or account management, ideally SaaS
- Track record of driving retention and revenue growth
- Excellent communication and interpersonal skills
- Strong problem-solving and customer-focused mindset
- Exceptional organization and ability to manage multiple projects
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · teamtailor
- Employer posting date
- 2026-04-09
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-30
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Wellness, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
ApprovalMax
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Robust financial controls made easy
Full company description
ApprovalMax is AP approval software for finance teams using Xero, QuickBooks Online, and NetSuite. Trusted by 20,000+ businesses around the world, it sits between your accounting platform and every outgoing payment, making sure nothing moves without the right sign-off, at the right level, with the right documentation attached.
- LinkedIn followers
- 40,644
- People associated on LinkedIn
- 134
- Reported office locations
- 86-90 Paul St, London, England, GB
- Vuka Karadžića 4, Belgrade, Serbia 11102, RS
- Other recorded names
- ApprovalMax
- Specialties
- Financial Controls
- Accounts Payable
- Accounts Receivable
- Xero
- QuickBooks Online
- NetSuite
- Spend Management
- and Cloud Accounting
- Profile identifies a recruitment agency
- No
ApprovalMax is AP approval software for finance teams using Xero, QuickBooks Online, and NetSuite. Trusted by 20,000+ businesses around the world, it sits between your accounting platform and every outgoing payment, making sure nothing moves without the right sign-off, at the right level, with the right documentation attached.
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 51-200 employees |
| Headquarters | London, England |
| Organization type | Privately Held |
| Year founded | 2016 |
| Specialties | Financial ControlsAccounts PayableAccounts ReceivableXeroQuickBooks OnlineNetSuiteSpend Managementand Cloud Accounting |
| Open jobs on Jobsy | 3 |
| View page |
Company Description
ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses. It streamlines the approval process for decision-makers by replacing paper and email approvals with automated workflows. ApprovalMax integrates with platforms such as Xero, QuickBooks Online, and Oracle NetSuite to unlock powerful efficiencies for approver's and finance teams. The company is globally recognized and has won’ Xero App Partner of the Year’ four times since 2020 in different countries.
Job Description
ApprovalMax is on the lookout for a motivated Customer Success Manager to join its dedicated Toronto team. In this role, you will act as a trusted advisor to our customers, helping them maximize the value of the ApprovalMax platform and ensuring a seamless onboarding and adoption experience.
You will work closely with finance teams and partners to strengthen customer relationships, drive product usage, and identify opportunities for growth. This role plays a key part in improving customer satisfaction, retention, and long-term customer success as our global customer base continues to expand.
This role is a hybrid role, with 2/3 days per week expected in the Toronto office.
Responsibilities
Customer Onboarding and Enablement: Guide customers through the on-boarding process, ensuring they have the necessary resources, knowledge, and support to succeed. Provide training and enablement materials to help customer effectively utilize our products and services.
Relationship Management: Develop and maintain strong relationships with customers, acting as their primary point of contact. Proactively engage customers to understand their needs and identify opportunities for growth and collaboration.
Performance Tracking and Analysis: Monitor and track customer performance metrics, including Monthly Recurring Revenue (MRR), customer satisfaction, and other key performance indicators (KPIs). Provide insights and recommendations to improve customer performance and identify areas for growth.
Issue Resolution: Address customer inquiries, concerns, and escalations in a timely and effective manner. Collaborate with internal teams to resolve issues and ensure customers receive top-notch support.
Customer Development: Work closely with customers to identify business opportunities and co-create strategies for expansion. Support customers in developing go-to-market plans, marketing initiatives, and joint sales efforts.
Collaboration and Alignment: Foster collaboration and alignment with internal cross-functional teams, including sales, marketing, product, and support, to ensure a seamless customer experience.
Up-sell and Cross-sell: Collaborate with customers to identify up-sell and cross-sell opportunities, maximizing customer value and revenue potential.
Reporting and Documentation: Maintain accurate customers data, activities, and interactions in the company’s CRM system. Provide regular reports and updates on customer performance to the leadership team.
Desired Skills and Experience:
2+ years of experience in customer management, account management, or similar roles in SaaS Strong track record of driving customer success, retention, and revenue growth
Excellent communication and interpersonal skills, with the ability to build and maintain lasting relationships
Demonstrated problem-solving abilities and a customer-focused mindset
Exceptional organizational skills and the ability to manage multiple projects simultaneously
Self-motivated and proactive, with a passion for exceeding expectations
What We Offer:
Salary - CA$90-100,000 base salary + variable compensation
Health & Wellbeing Benefit Stipend
Home Office Setup - one off £500 reimbursement, post probation
26 days of paid time off
1 additional day off for your birthday
Service-years recognition financial reward
Regular performance-based compensation reviews
Growing international business with 10,000+ subscribers
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