First seen by our source: 16 days ago
Customer Success Manager - Canada
@ Buildots
Toronto, Ontario
Overview
Buildots is hiring a Customer Success Manager in Canada to set up and onboard construction projects on its construction intelligence platform and drive user adoption. The role involves onboarding new users, training on-site users, and advising clients on ROI. Candidates need at least 4 years of construction experience, must be located in the Toronto area, and must be willing to travel.
Responsibilities:
- Set up and onboard new projects in portfolio
- Drive product adoption across project users
- Train on-site users on the system
- Lead relationships with key champions
- Provide user feedback to product team
Requirements summary:
- At least 4 years construction experience, preferably site-based
- Proven client-facing experience
- Strong stakeholder management and networking skills
- Excellent written and verbal communication
- Located in Toronto area
- Willing to travel
Tools & skills
Source and dates
Employer career site / ATS feed · comeet
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-21
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 4+ years |
| Hours per week | 40 (estimated) |
| Travel | ground: moderate |
| Work setting | Construction site, Client sites, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Buildots
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Making construction performance-driven, with AI
Full company description
Buildots, an award-winning leader in construction technology, leverages AI and computer vision to increase efficiencies in construction, introducing a performance-driven approach to managing construction projects. Our platform automatically generates accurate, unbiased data and actionable metrics crucial for strategic decision-making. Enhancing visibility and control for site teams and management alike, Buildots sets new standards for efficiency and productivity, effectively minimizing delays and ensuring projects are completed on time and within budget.
- LinkedIn followers
- 47,615
- People associated on LinkedIn
- 364
- Reported office locations
- Yigal Alon 98 Street, Tel Aviv-Yafo, Central Israel 6789141, IL
- 262 High Holborn, London, England WC1V 7EY, GB
- 220 N Green St, Chicago, Illinois 60607, US
- Business categories
- Construction
- Health Care
- Artificial Intelligence
- Software
- Predictive Analytics
- PropTech
- Analytics
- Computer Vision
- Artificial Intelligence (AI)
- Other recorded names
- Buildots
- Specialties
- AI
- Computer Vision
- Analytics
- Construction Technology
- Predictive Analytics
- Construction
- Artificial Intelligence
- Construction Tech
- Construction Management
- Mission Critical
- Healthcare
- and Building information modeling BIM
- Profile identifies a recruitment agency
- No
- Reported total investment
- 166,000,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Buildots, an award-winning leader in construction technology, leverages AI and computer vision to increase efficiencies in construction, introducing a performance-driven approach to managing construction projects. Our platform automatically generates accurate, unbiased data and actionable metrics crucial for strategic decision-making. Enhancing visibility and control for site teams and management alike, Buildots…
| Field | Value |
|---|---|
| Industry | Software Development |
| Company size | 201-500 employees |
| Headquarters | Tel Aviv-Yafo, Central Israel |
| Organization type | Privately Held |
| Year founded | 2018 |
| Specialties | AIComputer VisionAnalyticsConstruction TechnologyPredictive AnalyticsConstructionArtificial IntelligenceConstruction TechConstruction ManagementMission Critical |
| Open jobs on Jobsy | 2 |
| View page |
Description
About Buildots
Buildots is the world’s most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence.
Over 100 global giants trust Buildots, including Turner Construction, JE Dunn, Intel, STO Building Group and Mortenson. In Canada, our clients include Bird Construction, EllisDon, Graham Construction, Ledcor, Pomerleau, Urban One Builders and Kiewit Canada. Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers.
About The Role:
Buildots brings groundbreaking capabilities to managers on construction sites, far beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about making sure the project and the users within it make the most out of the system, and building upon that success to generate business with the contractor’s future projects.
As a CSM within Buildots you are responsible for the set-up and onboarding of all new projects within your portfolio, and then the successful product adoption across multiple users within the projects. We want to ensure the data Buildots offers becomes embedded into the day to day practices of our projects, which leads to adoption across our key accounts. Within the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, you’ll provide user stories and wins to the account teams helping to support the successful expansion within our key accounts. Alongside this you’ll work closely with our technical team to ensure project data is correct, as project’s evolve so does their digital twin within Buildots, alongside your dedicated VDC you’ll need to ensure we’re ahead of the game.
What You'll Do:
- Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects
- Lead the relationship with our key champions ensure they feel supported by Buildots, whilst also being the customer voice amongst internal delivery “pods”.
- Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it.
- Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.
- Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring a ongoing legacy of Customer Success Delivery.
Requirements:
- At least 4 years of experience as a construction professional, preferably site based (i.e. Project Manager, Superintendent, Project Engineer, Project controller)
- Proven client-facing experience, whether in a B2B role or through working directly with owners and customers within the construction industry
- Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, ability to effectively escalate to management when needed, contribute to building the company's success secret sauce
- Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
- Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results.
- You’re a pro-active and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of your customers and finding creative solutions which land with your users and market.
- Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
- Willingness to travel
- Candidates must be located in Toronto area
*By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.
Requirements
Requirements:
- At least 4 years of experience as a construction professional, preferably site based (i.e. Project Manager, Superintendent, Project Engineer, Project controller)
- Proven client-facing experience, whether in a B2B role or through working directly with owners and customers within the construction industry
- Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, ability to effectively escalate to management when needed, contribute to building the company's success secret sauce
- Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
- Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results.
- You’re a pro-active and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of your customers and finding creative solutions which land with your users and market.
- Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
- Willingness to travel
- Candidates must be located in Toronto area
Journal
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